contact centre analyst jobs in Stellenbosch

Introduction Disclaimer- As an applicant, please verify the legitimacy of this job advert on our company career page. Role Purpose Requirements: - Matric or equivalent - Business related qualification - Product training - Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.) (preferred) - MS Office Suite (Word, Excel) - Business Area-specific...

A Bachelors degree in Human Resourcesthe HR variable must be well understood A Business Analyst Certificate, confirming formal mastery of the discipline No fewer than three (4) years of Business Analyst experience, demonstrably including: User requirements gathering Business and process analysis Road mapping and analytical planning A mind sharpened for analysis, documentation, and reasoned...

Our client is looking for a sharp, detail-driven Data Analyst to join a high-performing, forward-thinking team. This role is ideal for someone who loves transforming complex data into meaningful insights that influence real business decisions. You'll work with large datasets, build insightful dashboards, and collaborate closely with stakeholders to support strategy and performance improvement. In...

Job description: Join Us in Becoming the Best Bank in the World We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA...

Job Description: Monitor and forecast cash positions across multiple entities, including subsidiaries and project vehicles Engage with local and international banks on treasury products, foreign exchange, guarantees, and letters of credit Assist in negotiating banking facilities and project finance structures Build and refine detailed project finance models to assess investment returns, funding...

Data analysis, visualization, reporting, and ensuring data quality and integrity Designing, building and maintaining Power BI dashboards and reports Working closely with clients to understand their pain points (and fix them with data) Understanding the full data value chain Automating manual processes using scripting tools (Python gets a bonus point) Conducting market and data research, including...

Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary The purpose of the role to conduct an...

Description Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts. Responsibilities Customer Service Carry out standard customer service activities and handle simple customer inquiries. Solutions Analysis Assess compliance with established standards and protocols for routine...

My client based in Cape Town (North) is currently looking for a Business Analyst (Telephony / Contact Centre) to join them on an independent contract basis Business Analyst We are seeking an experienced Business Analyst with strong telephony and contact centre exposure to support the analysis, design, and delivery of communication solutions. Key Responsibilities - Elicit, analyse, and...

Job Advert:We have an exciting opportunity for a Data Analyst to join our Data and Analyticsteam. This position will be based at our Support Centre in Kuilsriver and will report directly to the Data and Analytics Manager. By taking on this opportunity, you will make recommendations as to the optimal method of data visualisations and the execution thereof that can support effective and efficient...

Our client in credit and payments industry, has an opening for an experienced Systems Support Analyst to play a key role in supporting the Credit Risk Systems Owner by ensuring efficient operation, optimisation, and continuous enhancement of all credit and collections system functions. This role will act as a critical liaison between business and technology teams, ensuring that system...

Stellenbosch, ZA- Full-Time- Business Systems- Job Openings- Head of Data and Analytics Applications are invited for the Head of Data Systems and Analytics position to be based in Stellenbosch.This person will report into the Business Systems Manager. ABOUT THE ROLE:The Head of Data and Analytics will lead our data and analytics function and drive innovation across the organization through...

Our client, in the Payments and Credit industry, has an opening for a Decision Support Analyst. The purpose of the Decision Support Analyst is to drive business value to their internal and external stakeholders. Qualification & Experience: - Degree in finance / mathematics / statistics / actuarial / business management / engineering or related discipline. - 3+ years in an analytical role,...

ONLY CV'S SENT ON EMAIL WILL BE CONSIDERED Title: Credit Analyst Location: Belville / Cape Town, Western Cape Salary: R 30 000 - R 40 000 (Depending on Experience) Requirements: - Accounting or business qualification (will consider comparable experience) - 5 years of work experience in loan origination / administration - Financial / accounting skills - Strong analytical skills (data...

Job Description: Define the Frame of Reference: Partner with stakeholders to frame business challenges as testable analytical questions, establishing the observers vantage point Conduct the Thought Experiment: Manipulate and explore complex datasets using SQL, Python, and BI tools, searching for the constants and the elegant relationships Publish the Field Equations: Transform chaotic...

Our client is a well-established South African boutique investment administration service provider, founded and led by its original members. They specialise in servicing institutional investors, both local and international, and currently administer assets totaling approximately R2 trillion. We are recruiting a Tax Analyst to join this dynamic team. This role offers exposure to a wide range of...

Our client, in the Payments and Lending industry, has an opening for an IT Quality Test Analyst will work closely as part of the software delivery team and will assist with testing life cycle activities to ensure successful completion of business initiatives. Testing new and existing features and continuously improving the testing approach to produce more stable software deliverables. Purpose of...

Conduct in-depth analysis of existing HR processes to identify inefficiencies and areas for automation Ensure seamless integration between HR systems and other platforms Document data flows and system and process dependencies Translate HR business requirements into technical system requirements for the HRIS (Sage300, SimplifyHR, SimplifyTeams) Create and maintain high-quality process...

Our client, in the Payments and Lending industry, has an opening for a Decision Support Analyst. The purpose of the Decision Support Analyst is to drive business value to our internal and external stakeholders. Qualification & Experience: - Degree in finance / mathematics / statistics / actuarial / business management / engineering or related discipline. - 3+ years in an analytical role,...

Build Power BI dashboards + reports that reveal market trends, client behaviour and operational bottlenecks Translate client pain points into functional requirements that shape future platform features Analyse data from multiple sources to produce insights, automate manual tasks and support strategy Skills & Experience: Minimum 12 years in data analysis with strong Power BI + SQL + data...