contact centers jobs in Cape Town

A leading customer service company in Cape Town is seeking an Operations Supervisor to support newly trained advisors and enhance customer service quality. Responsibilities include coaching teams, resolving escalations, and tracking performance. Candidates should have experience in a contact center, leadership skills, and knowledge of sales processes. This role offers opportunities for continuous...

Overview Job Overview: We are seeking a Contact Center AI Engineer to join our client's team. In this role, you will work closely with their contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and conducting light integrations with contact...

Dutch Speaking Team Leader (BPO/Contact Center) About the job Dutch Speaking Team Leader (BPO/Contact Center) Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and sustainability, they deliver cutting-edge,...

A leading global Business Process Management firm is seeking a customer service representative in Cape Town. The role involves taking incoming calls from international customers, maintaining professional etiquette, and providing exceptional service in a fast-paced environment. Candidates should have at least a Grade 12 education and a minimum of one year of consecutive contact center experience....

A leading global BPM provider in Cape Town is seeking customer service agents to handle incoming calls from international clients. The ideal candidate should possess at least a Grade 12 qualification and a minimum of one year of consecutive contact center experience. Successful applicants will thrive in a fast-paced environment and are expected to deliver exceptional service while maintaining...

A prominent business consulting firm in Cape Town is seeking a Vice President of Operations. This executive-level position focuses on ensuring seamless service delivery, optimizing operations for efficiency, and managing employee engagement and development. Ideal candidates will have strong experience in process improvements and business development strategies. The role is full-time and involves...

A leading global company is seeking an Intraday WFM Analyst to optimise contact center operations. This role involves real-time monitoring, operational command, and collaboration with team leaders. Candidates should have experience in call centers and proficiency in WFM systems like NICE and Verint. Flexibility to work shifts and weekends is required. Join a team that enhances travel and...

A leading contact center company in Cape Town is seeking an Operations Manager to lead service delivery and ensure client satisfaction. The ideal candidate will have strong leadership skills, with at least 2 years of experience in a similar role. Responsibilities include managing teams, achieving business objectives, and fostering client relationships. This full-time position offers a competitive...

A leading contact centre company in Cape Town is seeking an Operations Manager. This role involves planning and directing service delivery, while driving profitability and customer satisfaction. The ideal candidate will have strong leadership and communication skills, with over 2 years’ experience in contact centre management. Responsibilities include managing team performance, handling client...

A consulting firm in Cape Town is seeking an experienced Business Analyst to support Contact Centre and telephony projects. The ideal candidate should have hands-on experience with telephony systems including PBX, IVR, and ACD. Responsibilities include gathering requirements, analyzing processes, designing solutions, and liaising between technical teams and business stakeholders. A Bachelor’s...

A leading security services company in Cape Town is seeking a customer support representative to handle service calls and technical queries. This position requires a minimum of 2 years’ experience in a contact centre and proficiency in MS Office. The ideal candidate will be responsible for scheduling technician visits, managing customer inquiries, and assisting with technical issues. Preference...

Job Description Job Description: We are seeking a forward-thinking Contact Center Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions. This role plays a critical part in shaping the future of customer experience by leveraging modern architectures, AI technologies, and multi-channel capabilities. Responsibilities Lead the design and...

JOB SUMMARY The Sales Agent at P3 People is responsible for initializing and managing relationships with customers, serve customers by selling products and meeting customer needs, converting leads to sales, planning and organizing daily tasks. Responsibilities & Duties The responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring quality on calls, pose accurate...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a dynamic and experienced Fixed-Term Onsite Contact Center Supervisor to oversee...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Senior Operations Manager - BPO / Contact CentreRole OverviewWe are seeking an experienced Senior Operations Manager to lead and optimise large-scale contact centre operations within a high-performance BPO environment. This role carries full accountability for operational delivery, client SLAs, people performance, cost control, compliance, and continuous improvement across multiple campaigns and...

A leading technology firm is seeking a Contact Center AI Engineer in Cape Town. In this role, you will deploy and customize AI copilots for contact center environments. Responsibilities include partnering with operational leads, mapping customer requirements, conducting integrations, and promoting AI-driven solutions. The ideal candidate will have a Bachelor's degree in a relevant field,...

Dutch Speaking Customer Service Advisor (BPO/Contact Center) Cape Town, Western Cape, South Africa Job Openings Dutch Speaking Customer Service Advisor (BPO/Contact Center) About the job Dutch Speaking Customer Service Advisor (BPO/Contact Center) Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful...

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Dutch Speaking Quality Assessor (BPO/Contact Center) Cape Town, Western Cape, South Africa About the job Dutch Speaking Quality Assessor (BPO/Contact Center) Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and...