Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are expanding rapidly and seek an experienced Senior Operations Manager to oversee and optimize operations across our locations in Jamaica, the United States, and South Africa. Now hiring for: Senior Operations Manager Role Overview As Senior Operations Manager,...
ABOUT THE ROLE The Multi-Skilled Agent is the first point of contact between Leroy Merlin South Africa and its customers across multiple service channels. The role is responsible for delivering effortless, high-quality service by handling queries efficiently and with empathy. Agents ensure accurate ticket management in Zendesk and adapt quickly to evolving customer service technologies and...
ABOUT the role: Working in an exciting and growing company where you will be integral in helping to resolve customer queries. You will be part of the contact center's large team and the front line for our customers, Making it essential you have a positive and friendly approachRESPONSIBILITIESAttending to Clients QueriesMaking And Answering Calls From prospective CustomersTake ownership of all...
First-level manager responsible for the performance, coaching, and development of a team of agents . Tasks Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging customers. * Conduct regular 1:1 performance reviews and create development plans for team members. * Ensure...
Purpose of the Job:- Handle incoming phone calls- Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams- Communicates customer inquiries/messages/feedback to relevant team members- Tracking of customer or branch parcels- Taking collections- Pulling hardcopy POD’s- Sending invoices with POD’s to various branches- Advising...
We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. - Oversee team...
Job Description To increase new profitable business production and the conversion of approved applications Hello Future Contact Center Marketer Sales Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team in WB Motor Regional Sales - Eastern...
Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International) Strong staff management and...
Description To increase new profitable business production and the conversion of approved applications Hello Future Contact Center Marketer Sales Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team in WB Motor Regional Sales - Eastern Region...
Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...
We have an exciting opportunity for young energetic individuals, that are looking to kick start their career in the call center sector.Th contact center learnership opportunity will run for a period of months, made up of theory and practical components.ÂRequirements:- must be aged between 18-28 years old- Completed Grade 12 successfully- Strong phone and verbal communication skills along with...
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Applications welcome and NO EXPERIENCE IS REQUIRED FROM...
Job description Requirements § Matric is compulsory § Strong communication skills § Presentable § Clear criminal record Duties and Responsibilities - Answering phones from customers professionally and responding to customer inquiries and complaints - Researching required information using available resources - Handling and resolving customer complaints regarding product sales to customer...
Overview St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of...
Company Description Galaxy Global Group Role Description This is a part-time on-site role for an Afrikaans & English speaking Call Center Representative located in Randburg. The Call Center Representative will be responsible for handling customer inquiries, resolving customer issues, and providing excellent customer service. The representative will also assist with various customer support...
Huawei South Africa is looking for a South African Data Center Solutions Engineer (Power/Critical Infrastructure) to support the design and delivery of data center power and cooling solutions within South Africa and selected regional projects. This is a hands-on, mid-level technical role , ideal for candidates with 3–5 years experience who are actively involved in solution design, project...
Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
Huawei South Africa is seeking a South African Data Center Business Development Manager (Power & Critical Infrastructure) to drive growth in the colocation (COLO) data center market across South Africa and selected regional markets (Nigeria/Kenya). This role combines business development, strategic account management, and technical understanding of data center power solutions. You will be...
Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg. If you have a background in reservations, sales, or the travel industry, we’d love to hear from you! Requirements: - Matric (Grade 12) - Diploma in Travel & Tourism - Minimum 2 years of contact center...
Job Purpose This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand. Core Job - Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences,...