Empowering Africa’s tomorrow, together…one story at a timeWith over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group Job Summary The Fraud Solutions team is seeking an...
Overview Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of history and positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. The Fraud Solutions team is seeking an experienced Senior...
Category: Customer Service Location: Sandown Salary: Market-Related If youre a solution-driven professional who thrives on resolving complex issues and delivering exceptional client experiences, this role is for you! Join a dynamic team where your expertise in complaints handling and problem-solving will play a key role in shaping client satisfaction and trust. Responsibilities: Resolve Client...
A leading complaints management firm in Johannesburg seeks a Complaints Officer responsible for investigating complaints and supervising staff. The successful candidate will provide leadership and maintain accurate records while ensuring compliance with legislation. Ideal applicants should hold an LLB degree, have a minimum of 5 years’ experience in complaints administration, and possess...
The Complaints & Reporting Specialist is a key member of the Sales Department responsible for managing the complaints resolution process enhancing customer retention and providing strategic insights through data analysis. This role focuses on identifying the underlying causes behind customer cancellations developing actionable retention strategies and ensuring a high-quality experience at every...
A client in the automotive industry is seeking an Information and Liaison Officer in Gauteng, Pretoria. The ideal candidate must have Grade 12 (Matric) and previous call centre experience. Key responsibilities include handling telephone inquiries, maintaining the complaints management system, providing advice on the Consumer Protection Act, and liaising with internal staff. Candidates should be...
Job Overview The Complaints Officer is responsible for conducting investigations into complaints and the Code of Conduct. As team leader, the successful candidate will supervise the activities of staff members in the complaints department. Reporting This position reports to the Manager: Legal, Claims & Complaints. Team Leadership and Management of Complaints Investigation Process Provide...
A regulatory authority in Gauteng is seeking a results-driven candidate for an administrative role. The successful applicant will assist complainants, manage documentation, and ensure resolution of complaints while communicating professionally. An LLB degree and experience in administration or an ombud office are essential, with additional preference for candidates with previous financial sector...
Purpose Of The Role The Senior Complaints Specialist exists to continue wowing our customers by protecting the brand, safeguarding their experience, and finding meaningful solutions whenever they face challenges or have concerns. This role ensures that every interaction, particularly when handling complaints or complex queries, leaves the customer feeling heard, respected, and confident in...
A regulatory authority in Pretoria is seeking to provide comprehensive support in managing complaints. The role entails supervising staff to ensure the accurate intake, documentation, and processing of complaints in accordance with regulatory requirements. Candidates should have experience in handling complaints in a target-driven environment. This position offers an opportunity to work within a...
A leading financial institution in Johannesburg is looking for an experienced Senior Manager: Fraud Complaints to lead the fraud complaints team. This role involves developing strategies for fraud complaints, improving the customer experience, and ensuring timely resolution of cases. Candidates should have significant experience in complaints management and fraud operations, alongside a...
A leading healthcare technology company in Gauteng seeks a Complaints & Reporting Specialist to manage the customer complaints resolution process, enhancing customer retention and providing insights through data analysis. The ideal candidate will have 5 years of experience in corporate complaint management with advanced Excel skills. This role involves cross-functional collaboration to develop...
A leading financial services provider in Johannesburg is seeking a Senior Manager: Fraud Complaints to lead the fraud complaints team. This role involves developing and implementing strategies for complaint resolution, enhancing the customer journey, and driving operational excellence. The ideal candidate will have a strong background in complaints management and fraud operations, along with team...
OPFA is seeking to appoint a candidate who is results-driven, passionate about service delivery, thrives under pressure, respects deadlines, and is a team player with high levels of professionalism. Key Responsibilities: Complaint Intake & Support - Identify and correctly record parties to a complaint. - Assist new complainants (walk-in and email) with lodging complaints and collecting...
A leading financial services company in South Africa seeks a Senior Complaints Specialist to enhance customer satisfaction by managing complex complaints and ensuring compliance with regulatory standards. The ideal candidate will have 3–5 years of experience in complaint management within the financial sector. Responsibilities include investigating complaints, preparing trend reports, and...
Overview The Complaints Officer is responsible for conducting investigations into complaints and the Code of Conduct. As team leader, the successful candidate will supervise the activities of staff members in the complaints department. This position reports to the Manager: Legal, Claims & Complaints. Responsibilities - Provide integrated functional leadership, planning and decision-making for...
A leading South African bank is seeking dedicated individuals to deliver support services for complaints resolution and operational risk management. You will enhance customer experiences by accurately logging complaints and providing timely resolutions. Additionally, you'll compile operational risk reports and support various committees with your reporting expertise. Candidates should have a...
Overview Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To deliver support services in...
A leading financial institution in Johannesburg is looking for an experienced Senior Manager: Fraud Complaints to lead the fraud complaints team. The role focuses on developing a fraud complaints strategy, ensuring timely resolutions, and improving customer experiences. Candidates must have over 5 years of experience in complaints management or fraud operations, along with team leadership...
A leading African bank is looking for a dedicated individual to support complaints resolution and operational risk management in Johannesburg. The role involves logging complaints, providing proactive resolutions, and collating risk reports. Candidates should possess a Further Education and Training Certificate in Business or related fields. The bank is an equal opportunity employer committed to...