Complaints Manager jobs in Cape Town

Are you- Excellent at handling complaints- Passionate about customer experience- Customer focused - an advocate for exceptional service- Always focused on making situations right for our customers- Someone who loves to problem solve- Great at building relationships with customers and colleagues If so.. then read on Ten is looking for passionate, motivated and resourceful individuals to join our...

What being part of the Sigma Family means for you:Head of Operations - UK BPO The Head of Department/Operations will oversee operations across key accounts, with a strong focus on UK Complaints. You will work closely with internal stakeholders, from the Senior Leadership Team (SLT) to Operational Managers at our Cape Town site, collaborating with training, analytics, resource planning, and...

Job Title: Case Handler (Complaints Handling and Recoveries) Reporting to: Case Management and Recoveries Lead / Head of Credit Location: Hybrid Role Overview This role focuses on managing a portfolio of customer cases, ensuring fair and timely resolution of complaints and effective recovery of outstanding loan balances. It is a varied and fast-paced position that requires excellent...

Our client is renowned for delivering sophisticated escapes and creating exceptional guest experiences. Their growing portfolio within the luxury hospitality industry presents exciting career opportunities for positive, vibrant, and energetic individuals. The ideal candidate will thrive in this role by demonstrating flexibility, the ability to multitask efficiently in a fast-paced environment,...

Minimum Requirements - Matric - Valid Drivers License - Tertiary qualification, preferably in Business Management, Sales or related field (highly advantageous) - Excellent communication and presentation skills - Strong sales and negotiation skills with proven ability to close deals - Maintain and improve customer relations through regular interactions and feedback on their queries - Management...

This is a fast paced café based in the heart of Cape Town in the Western Cape. The successful candidate will be responsible for ensuring smooth store operations, excellent customer service, strong team leadership, and consistent brand standards in a high-volume environment. Candidate Responsibilities: - Oversee daily store operations, ensuring efficiency and consistency - Manage opening and...

Main Purpose of the Role Manage all aspects of running a store to ensure that sales targets are achieved, costs are controlled, employees are managed, and that excellent levels of customer care and service are always delivered. The ideal candidate is also responsible for people management: working on the shop floor and being in constant contact with both customers and staff; ensuring staff give...

Duties: Drafting Protocols & SOPs for both own Spas and clients. Coordinate with the Trainer for any client or Spa training requests that are needed. Research and implementing new ideas based on your research in the competitive markets. Creating and updating Spa Menus for both our Spas and the Clients. Training clients in knowledge base and therapy protocols. Research & implement new ideas to...

Key Performance Areas Achieves financial objectives by preparing an annual budget, scheduling expenditures, maintain branch controls, and analysing variances to maximise profitability Maintain proper stock management, i.e. stock controls and reconciliations Promote high levels of customer satisfaction by addressing customer complaints Ability to lead a high impact team and collaborate with...

JOB ROLE REQUIREMENTS QUALIFICATIONS - Grade 12 (Non-Negotiable) - Diploma/Degree in Retail or Business or related qualification will be advantageous EXPERIENCE - Minimum of 5 years experience working in a retail environment, ideally in a supervisory or leadership level. KNOWLEDGE REQUIRED - Prior knowledge and experience in management of; Inventory/stock, buying, staff, products...

We are seeking a branch manager for a car rental company in CPT - Matric and 35 years experience in a supervisory or management rolepreferably within car rental, retail, hospitality, or logistics. - A proven track record in a customer service or sales-driven environment with strong leadership, interpersonal, and coaching abilities. - A valid South African ID and drivers licence, with the...

Key Summary: The On-the-Floor Quality Manager is responsible for overseeing product quality and ensuring process compliance directly within the production area and the quality control laboratory. This position collaborates closely with production and quality control teams to proactively prevent defects, address quality issues immediately, and foster a culture of quality through active leadership...

The duties will include, but are not limited to: - general client relationship management - general client services, including providing product knowledge, technical support, and responding timeously to queries and complaints - portfolio management, including client engagement, focused sales and marketing campaigns and programs, leads, prospects, and pipeline, as well as onboarding new clients -...

If you thrive in a high-accountability manufacturing environment, enjoy building disciplined systems, and want to make a visible impact across quality, compliance, and safety this role is for you. IBCO is a dynamic and fast-growing manufacturer operating in an exciting and essential industrial sector. We are looking for a hands-on Quality Assurance Manager to lead and strengthen our quality and...

Are you an inspirational leader with a proven ability to manage, motivate, and coach a team to deliver exceptional customer service across all communication channels? A Global Leader in innovative travel and insurance solutions (serving over 400 million consumers worldwide) is seeking an experienced Customer Experience Team Manager to lead their multi-channel contact centre operations. This...

Job Title: Maternity Unit Manager NICU Department: Maternity / Obstetrics Employment Type: Full-time Reports To: Nursing Services Manager Location: Rondebosch, Cape Town, Western Cape Job Purpose: To be held accountable for the management of the Nursing Unit encompassing quality patient care, financial and human resources. Key Responsibilities: Patient Care: - Assessment, planning,...

Who Are We We are a leading hospitality, gaming and events group, focused on creating memorable customer experiences. Through innovation and excellence, we aim to enhance brand recognition, grow our customer base and deliver sustainable business growth. Who We Are Looking For We are looking for an experienced and energetic Operations Duty Manager who thrives in a busy, customer-facing...

Our client is renowned for delivering sophisticated escapes and creating exceptional guest experiences. Their growing portfolio within the luxury hospitality industry presents exciting career opportunities for positive, vibrant, and energetic individuals. The ideal candidate will thrive in this role by demonstrating flexibility, the ability to multitask efficiently in a fast-paced environment,...

This is more than a job title. Its a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. Were looking for a General Manager with character, intuition, and charisma someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived....

JOB ROLE REQUIREMENTS QUALIFICATIONS - Grade 12 - Diploma/Degree in Retail or Business or related qualification will be advantageous EXPERIENCE - Minimum of 5 years experience working in a retail environment, ideally in a managerial or leadership level. KNOWLEDGE REQUIRED - Prior knowledge and experience in management of Inventory/stock, buying, staff, products merchandising, costs and...