Complaints Manager jobs in Durban

MAIN PURPOSE OF THE ROLESupport the Customer Service environment with all aspects of complaints- management and resolution. This includes end-to-end management of individual complaints and issues, managing escalated, complex or secondary complaints, reporting, root cause analysis and process improvement.DUTIES AND RESPONSIBILITIESComplaints Management and resolution- Manage the complaints...

Job Description Job Overview: The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities - Investigate all cases of potential misrepresentation and non-disclosure at policy inception and...

Job description Centre Manager The successful incumbent will be responsible for overseeing the day-to-day operations and overall management of a mixed-use Centre located in Wyebank (Durban) in the KZN province. The primary objective of this role is to ensure the smooth functioning of the Centre, drive business growth, and enhance the overall customer and tenant experience. This position...

Duties and Responsibilities: - Manage both quality control and quality assurance to ensure that final product continually meets the standards required, ensuring customer satisfaction - Manage workflow and quality of output - Ensure all policies, procedures and quality initiatives are effectively implemented - Implement Quality Objectives in line with business objectives - Investigate customer...

Pinetown, KZN Key Responsibilities: - Plan and manage daily workshop operations. - Lead and motivate workshop staff and service personnel. - Minimize WIP below 50 open job cards. - Ensure workshop cleanliness, standards, and tool/equipment maintenance. - Manage spare parts availability with Parts Manager. - Handle deviations, complaints, and technical issues. - Increase service...

Minimum Requirements: - Degree in Marketing /BA Communications or equivalent. - 8-10 years in brand or consumer insights management with a clear understanding of brands and the marketing mix. - Advanced skills in all Microsoft Applications. - High degree of marketing and general business acumen with sound knowledge of the South African retail & wholesale environment. - Good leadership skills and...

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth. Key Responsibilities: Operational Management - Drive store performance to achieve and exceed sales targets. - Maximise income...

Duties - Administrative Responsibilities - Centre inspections and walkabouts to be undertaken on a daily basis without fail. - Tenant liaison - Identification of potential problematic tenants with suggested remedial solutions. - Daily management of and guidance to all on site staff. - To keep a maintenance & operations file and ensure its currency for the following: o OHS compliance issues o...

A dynamic Real Estate Company is seeking a Property Services Manager that will be managing the maintenance of building services, all mechanical, electrical, structural, and civil aspects of each asset within the official investment strategy of each asset and the financial reporting thereof including but not limited to budgeting. Durban regional Office (Umhlanga): Location Building Management -...

The Role: The Assistant Floor Manager will play a critical role in supporting the Floor Manager and Store Manager by overseeing floor operations, driving sales performance, maintaining operational discipline, and ensuring exceptional customer service. This role is hands-on and operational, requiring strong leadership presence on the floor while contributing to strategic execution. Key...

POSITION BASED IN BALLITO FOOD AND BEVERAGE DEPARTMENT – JOB DESCRIPTION I Position Food & Beverage Manager II. Related' Titles Food/Beverage Manager; Food and Service Manager; Dining Services and Beverage Director (Manager); Food Manager; Maitre d' Hotel III. Job Summary Responsible for all food and beverage production and service for the club. Directly supervise the Head Chef, Duty Managers,...

Overview Hire Resolve is currently seeking a highly motivated and experienced Sales Manager to join their client in KZN. As the Sales Manager, you will be responsible for driving sales growth and managing client relationships in the region. You will develop and implement sales strategies, identify new business opportunities, and build strong relationships with clients. In addition, you will...

Job Description Front Office Manager | Luxury Boutique Hotel Location: Ballito Salary: Negotiable DOE | Live-out Kendrick Recruitment is seeking an experienced Front Office Manager to join a luxury boutique hotel in Ballito. This role is ideal for a professional with strong leadership skills and a passion for delivering exceptional guest experiences. Key Responsibilities: - Oversee all...

Achieve and reach rental targets • Manage the rental team • Monitor rental agreements • Ensure that all assets are recorded and accounted for in the asset register • Regularly verify the existence and condition of assets by performing asset counts during the year • Ensure that supporting documentation exist for all entries in the asset register • Ensure that rental agreements are properly...

Job Description/Duties: Client Relationship Management: • Developing trust relationships with a portfolio of major clients. • Develop and sustain relationships with customers that brings income to the company. • Acquiring thorough understanding of key customer needs and requirements. • Expanding relationships with existing customer needs and requirements. • Ensure correct product and services...

Job title: OMF Branch Manager ( Samora Machel Durban) Job Location: KwaZulu-Natal, Durban Deadline: September 29, 2026 Quick Recommended Links - Jobs by Location - Job by industries Responsibilities - Leadership and Direction Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate...

Overview Store Manager Are you a retail superstar looking for a dynamic management role? Look no further! We are seeking a results-oriented Manager with a passion for delivering outstanding customer service at our Watercrest store. As the Store Manager, you will be responsible for leading a team of employees and managing all aspects of store operations. You will maximize sales, control...

DUTIES AND RESPONSIBILITIES - Overseeing overall operation of the restaurant/ take-away - Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained - Overseeing and managing stock control, purchasing and orders - Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away - Maximising profitability and meeting sales and...

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth. Key Responsibilities: Operational Management - Drive store performance to achieve and exceed sales targets. - Maximise...

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth. Key Responsibilities: Operational Management - Drive store performance to achieve and exceed sales targets. - Maximise income...