Complaints Manager jobs in Ethekwini

Job Description Job Overview: The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities - Investigate all cases of potential misrepresentation and non-disclosure at policy inception and...

MAIN PURPOSE OF THE ROLESupport the Customer Service environment with all aspects of complaints- management and resolution. This includes end-to-end management of individual complaints and issues, managing escalated, complex or secondary complaints, reporting, root cause analysis and process improvement.DUTIES AND RESPONSIBILITIESComplaints Management and resolution- Manage the complaints...

Job description Centre Manager The successful incumbent will be responsible for overseeing the day-to-day operations and overall management of a mixed-use Centre located in Wyebank (Durban) in the KZN province. The primary objective of this role is to ensure the smooth functioning of the Centre, drive business growth, and enhance the overall customer and tenant experience. This position...

Duties and Responsibilities: - Manage both quality control and quality assurance to ensure that final product continually meets the standards required, ensuring customer satisfaction - Manage workflow and quality of output - Ensure all policies, procedures and quality initiatives are effectively implemented - Implement Quality Objectives in line with business objectives - Investigate customer...

Job Introduction The Workshop Manager is responsible for the effective planning, coordination, and control of all workshop operations to ensure optimal productivity, quality, safety, and customer satisfaction. The role involves leading and motivating workshop staff, managing work-in-progress, controlling costs, and ensuring compliance with dealer operating standards, HSE requirements, and...

- Oversee daily restaurant operations - Manage staff performance, rosters, and discipline - Ensure excellent customer service standards - Monitor stock, ordering, and supplier relationships - Manage cash-ups and financial controls - Ensure compliance with health and safety regulations - Handle customer complaints professionally Requirements: - Proven restaurant/hospitality industry experience is...

Pinetown, KZN Key Responsibilities: - Plan and manage daily workshop operations. - Lead and motivate workshop staff and service personnel. - Minimize WIP below 50 open job cards. - Ensure workshop cleanliness, standards, and tool/equipment maintenance. - Manage spare parts availability with Parts Manager. - Handle deviations, complaints, and technical issues. - Increase service...

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth. Key Responsibilities: Operational Management - Drive store performance to achieve and exceed sales targets. - Maximise income...

Duties - Administrative Responsibilities - Centre inspections and walkabouts to be undertaken on a daily basis without fail. - Tenant liaison - Identification of potential problematic tenants with suggested remedial solutions. - Daily management of and guidance to all on site staff. - To keep a maintenance & operations file and ensure its currency for the following: o OHS compliance issues o...

A dynamic Real Estate Company is seeking a Property Services Manager that will be managing the maintenance of building services, all mechanical, electrical, structural, and civil aspects of each asset within the official investment strategy of each asset and the financial reporting thereof including but not limited to budgeting. Durban regional Office (Umhlanga): Location Building Management -...

The Role: The Assistant Floor Manager will play a critical role in supporting the Floor Manager and Store Manager by overseeing floor operations, driving sales performance, maintaining operational discipline, and ensuring exceptional customer service. This role is hands-on and operational, requiring strong leadership presence on the floor while contributing to strategic execution. Key...

Job Description Workshop Management & Operations - Manage and plan the daily operations of the workshop, identifying deviations and implementing corrective actions. - Lead, motivate, and manage workshop staff, technicians, and service sales personnel. - Establish routines for daily planning and follow-up meetings on WIP and parts availability. - Conduct regular meetings with workshop staff and...

POSITION BASED IN BALLITO FOOD AND BEVERAGE DEPARTMENT – JOB DESCRIPTION I Position Food & Beverage Manager II. Related' Titles Food/Beverage Manager; Food and Service Manager; Dining Services and Beverage Director (Manager); Food Manager; Maitre d' Hotel III. Job Summary Responsible for all food and beverage production and service for the club. Directly supervise the Head Chef, Duty Managers,...

Overview Hire Resolve is currently seeking a highly motivated and experienced Sales Manager to join their client in KZN. As the Sales Manager, you will be responsible for driving sales growth and managing client relationships in the region. You will develop and implement sales strategies, identify new business opportunities, and build strong relationships with clients. In addition, you will...

Minimum Requirements: - Degree in Marketing /BA Communications or equivalent. - 8-10 years in brand or consumer insights management with a clear understanding of brands and the marketing mix. - Advanced skills in all Microsoft Applications. - High degree of marketing and general business acumen with sound knowledge of the South African retail & wholesale environment. - Good leadership skills and...

Overview Job Description: Hire Resolve are seeking a meticulous and detail-oriented Butchery Admin Manager to oversee administrative tasks and operations within our clients butchery department. The ideal candidate will have excellent organizational and supervisory skills, as well as a strong knowledge of butcher shop procedures and products. Responsibilities : Manage and oversee all...

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth. Key Responsibilities: Operational Management - Drive store performance to achieve and exceed sales targets. - Maximise...

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth. Key Responsibilities: Operational Management - Drive store performance to achieve and exceed sales targets. - Maximise income...

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth. Key Responsibilities: Operational Management - Drive store performance to achieve and exceed sales targets. - Maximise...

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth. Key Responsibilities: Operational Management - Drive store performance to achieve and exceed sales targets. - Maximise income...