Client Experience Manager jobs in Tokai

A leading banking institution in Cape Town seeks energetic and self-motivated individuals for an operational role aimed at enhancing client experience. This position demands at least 4 years of operational experience in financial services or retail, including 2 years in leadership. The successful candidate will be responsible for setting operational excellence standards and employing data...

Business Segment: Personal & Private Banking Manage and optimise the end-to-end customer experience by overseeing, analysing and improving client interactions across all touchpoints. The role focuses on building a culture of service excellence, strengthening customer loyalty and ensuring consistently exceptional experiences. Success in this role requires strong networking and relationship...

Job Description This is an excellent opportunity for an Internal Account Manager to gain extensive Lead Generation & Client Facing experience with SA’s largest enterprise IT solutions provider Based in Cape Town, this Internal Account Manager role is paying R480-R540K per annum. THE COMPANY The premier Microsoft enterprise solutions provider, this company specialize in macro-level Microsoft &...

Responsible for managing, analysing and actioning theplanning of VOC programme Delivering story driven insights Ensuring the relevant action plans are implemented Responsible for the evaluation, design thinking and implementation of journeys Implement and supporting on Quality assurance Contribute to financial controls and planning Matric / Grade 12 Tertiary Qualification - Bachelors...

Are you a proactive leader with a passion for delivering exceptional customer experiences? We're looking for a Client Experience Manager to lead our service delivery efforts and exceed customer expectations. In this role, you'll be responsible for building strong customer relationships, managing service delivery organizations, and ensuring financial success while maintaining high service...

. Clean drivers license and willingness to drive company cars if required. Limited driving is anticipated, and this would be very local. - Ability to communicate in English and Afrikaans - read and write. - Communication with clients as required - Answering switchboard (we receive limited call per day) - Accounts - Invoicing & Account follow ups (Creditors & Debtors,...

Luxury Estate & Hotel in Constantia, Cape Town is seeking a proactive and detail-oriented Guest Experience Manager. In this key leadership role, you will be the face of the hotel,responsible for overseeing every aspect of the guest journey from check-in to check-out. You will lead the guest services team to ensure each guest enjoys a seamless, memorable experience. Duties: Lead and inspire the...

A leading cosmetics distributor in South Africa is seeking a driven Beauty Consultant for a 4-month contract. You will be responsible for driving sales, enhancing the client experience, and managing brand image. The ideal candidate should have a Matric certificate and prior retail and skincare experience. Join a dynamic team to achieve your sales targets and build strong client relationships...

Cape Town, South Africa | Posted on 01/21/2026 The Client Experience Administrator will process ourindividual and corporate client registrations. They will be responsible for identifying the client’s requirements and supporting first-time clients throughout the sign-up process as well as assisting existing clients with new functionalities, including handling different client queries. They will...

A luxury fashion brand in Cape Town seeks a Team Manager to lead a motivated retail team, focusing on achieving sales targets and delivering exceptional Client experiences. The ideal candidate will have at least 3 years of management experience, strong leadership skills, and a proven ability to develop others. Responsibilities include team coaching, Client relationship management, and operational...

An established industry player in the wedding boutique sector is seeking a dynamic Receptionist/Front of House Administrator to join their vibrant team. This role is pivotal in creating unforgettable experiences for clients, serving as the first point of contact and ensuring exceptional customer service. The ideal candidate will possess outstanding interpersonal skills, a passion for fashion, and...

A leading financial services provider in Cape Town is seeking a Service Consultant to deliver professional service to clients through various channels. This entry-level role requires at least Matric and experience in customer service, with a focus on problem resolution and compliance with service level agreements. Ideal candidates should be proficient in English and have knowledge of the medical...

A leading digital marketing agency in Cape Town is hiring a Customer Service Representative. This full-time position requires a passionate individual to provide exceptional service to clients and maintain their satisfaction. With responsibilities including responding to inquiries and resolving complaints, candidates should possess strong communication skills and a high school diploma. Competitive...

This position is pivotal in creating truly exceptional customer interactions. With a focus on genuine care and attention, the role prioritizes customer satisfaction at every stage of the journey, from pre-travel preparations to the adventure itself. These experts craft unforgettable experiences that not only exceed expectations but also leave each guest feeling personally valued and...

Responsibilities and Duties - KYC "Know Your Customer" FICA, risk rating, PEPs & due diligence - Opening of accounts with banking partners - Compliance checks and creation of documents sent to clients - Process flow management on the CRM system - Database management - Conversion of registrations and new FTCCs - Management of bank audits and remediation - Liaising with banks AML department and...

A leading property marketplace in Cape Town is seeking a Property Moving Assistant to manage property transactions and enhance client experience. The ideal candidate should have excellent communication and organizational skills, with a background in customer service. This full-time role offers a salary between R17,000 and R19,000 per month, providing a challenging environment for those who thrive...

POSITION OVERVIEW Client Experience Experts are pivotal in ensuring exceptional customer interactions. They prioritize customer satisfaction throughout the entire journey, from pre-travel preparations to the trip itself. These experts specialize in delivering memorable experiences that exceed expectations, ensuring that each customer interaction leaves a lasting positive impression. CUSTOMER...

Required Qualifications & Skills - Diploma or Degree in Hospitality Management or related field - Minimum 23 years experience in a 5-star hotel or luxury hospitality environment - Strong guest relations and customer service background - Excellent communication and interpersonal skills - Professional appearance and polished demeanor - High emotional intelligence and problem-solving ability -...

This role is ideally suited to an experienced individual with a passion for guest services and experiences, while also having strong organisation and communication skills. Core Criteria: - 3-5 years of similar experience at a luxury hospitality establishment - Need to be proficient using social media platforms - Proven experience in planning and executing events - Ability to comfortable manage...

A leading financial institution in South Africa seeks a Customer Experience Manager. The role involves overseeing and optimising customer interactions to enhance service quality and strengthen loyalty. Candidates should have 8 to 10 years experience in customer experience roles, strong data analysis capability, and excellent presentation skills. This position focuses on building relationships and...