A leading financial institution in Paarl is seeking a Market Manager to manage sales and service in a retail environment. The role involves achieving growth targets, enhancing client engagement, and leading a sales team. Candidates should possess a diploma and have 3-6 years of experience in retail sales, along with 2 years of management experience. The position supports teamwork and effective...
Business Segment: Personal & Private Banking Location: ZA, Free State, Bloemfontein, 173 Nelson Mandela Drive To implement and drive adoption of the client experience minimum standards, frameworks, and rules across CHNW SA value chain (e.g., Client Solutions, Digital, OSS, Fraud, Risk etc.) whilst continuing to transition to a platform business. To implement measures that will pro-actively...
A leading banking institution in Cape Town seeks energetic and self-motivated individuals for an operational role aimed at enhancing client experience. This position demands at least 4 years of operational experience in financial services or retail, including 2 years in leadership. The successful candidate will be responsible for setting operational excellence standards and employing data...
About the job Client Experience Specialist/Manager Key purpose: Develop and lead customer experience frameworks to ensure the delivery of high quality service to all customers and that business targets are met. Duties and responsibilities: - Identify, control and escalate potential risks which may lead to increased costs - Manage costs or expenses within approved budget to achieve cost...
Client Experience Manager A vacancy exists in the Security Services Department for a Client Experience Manager reporting to the Security Services Executive. Duties & Responsibilities Purpose of Position: Manage the service delivery to customers in a seamless manner to meet and exceed customer expectation in an efficient and cost-effective manner, achieving SLA targets and meet contractual...
Job Description This is an excellent opportunity for an Internal Account Manager to gain extensive Lead Generation & Client Facing experience with SA’s largest enterprise IT solutions provider Based in Cape Town, this Internal Account Manager role is paying R480-R540K per annum. THE COMPANY The premier Microsoft enterprise solutions provider, this company specialize in macro-level Microsoft &...
Responsible for managing, analysing and actioning theplanning of VOC programme Delivering story driven insights Ensuring the relevant action plans are implemented Responsible for the evaluation, design thinking and implementation of journeys Implement and supporting on Quality assurance Contribute to financial controls and planning Matric / Grade 12 Tertiary Qualification - Bachelors...
Are you a proactive leader with a passion for delivering exceptional customer experiences? We're looking for a Client Experience Manager to lead our service delivery efforts and exceed customer expectations. In this role, you'll be responsible for building strong customer relationships, managing service delivery organizations, and ensuring financial success while maintaining high service...
Job Location : Johannesburg, Gauteng, South Africa Application Deadline : February 13, 2026 About the role - The Client Experience Executive is a key member of the Carrier Solutions Executive Committee (Exco) and plays a pivotal role in defining, executing, governing, and enhancing the end-to-end client experience within the Carrier Solutions Division of Reflex Solutions. - Working...
An established industry player is seeking a dedicated corporate receptionist to maintain high standards of service and manage front desk operations. This role involves greeting clients, managing calls, and ensuring a professional atmosphere. You will play a key role in delivering exceptional customer experiences while adhering to company policies and procedures. If you thrive in a fast-paced...
A leading travel consultancy in Pretoria is seeking a Travel Consultant to design and sell bespoke travel itineraries. The role includes delivering exceptional client service, achieving sales targets, and providing expert travel advice. Candidates should have strong communication skills, be proficient in reservation systems, and possess a passion for travel. This position offers a monthly salary...
A leading financial services firm is seeking an OMF Client Relations Consultant in Kokstad. In this role, you will provide a positive customer experience by managing customer needs and expectations, resolving inquiries, and fostering relationships. Strong communication and customer focus are essential to excel. Ideal candidates will demonstrate accountability and interpersonal skills. This is a...
A leading financial services provider in Pretoria is seeking a professional to build and maintain business relationships with Private Wealth clients. The role involves achieving financial targets, proactively acquiring clients, and managing risks within regulatory frameworks. Candidates should possess a Bachelor’s degree in Business, Commerce, or Management. This position offers an opportunity to...
Business Segment: Personal & Private Banking Manage and optimise the end-to-end customer experience by overseeing, analysing and improving client interactions across all touchpoints. The role focuses on building a culture of service excellence, strengthening customer loyalty and ensuring consistently exceptional experiences. Success in this role requires strong networking and relationship...
About the job Client Experience Specialist Key purpose: Develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are met. Duties and responsibilities: - Identify, control and escalate potential risks which may lead to increased costs - Manage costs or expenses within approved budget to achieve cost efficiencies -...
A leading telecommunications company seeks a Client Experience Executive in Johannesburg to drive strategy and governance in the Carrier Solutions Division. This role demands over 10 years of experience in service management and requires exceptional communication and leadership skills. Key responsibilities include leading client experience initiatives, supervising service delivery management, and...
Head of Sales & Client Experience Delivery About the job Head of Sales & Client Experience Delivery Senior Manager, reports to the MD of the SME business. Experience is required in leading a sales team, leading managers who have teams under them, and digital client journey management. Responsibilities: - Achieve sales and revenue targets and related KRAs. - Lead and mentor the sales team. -...
A leading financial institution in South Africa seeks a Customer Experience Manager. The role involves overseeing and optimising customer interactions to enhance service quality and strengthen loyalty. Candidates should have 8 to 10 years experience in customer experience roles, strong data analysis capability, and excellent presentation skills. This position focuses on building relationships and...
A leading ICT solutions provider is seeking a Client Experience Executive to enhance client relations and service delivery within the Carrier Solutions Division. This role requires a Bachelor's degree and over 10 years of experience in Service Management or Operations leadership. The ideal candidate will demonstrate strong executive-level influence, exceptional communication skills, and a deep...
A leading recruitment firm is seeking a Client Experience Specialist in Johannesburg, South Africa. This role involves developing customer experience frameworks, managing operational and cost targets, and resolving customer complaints. The ideal candidate should possess a Diploma or Degree relevant to customer service, alongside 5-7 years of experience, particularly in the financial services...