A leading recruitment platform is looking for a dedicated Quality Control Specialist to join their QC team in Johannesburg. The role involves ensuring high-quality customer interactions by evaluating calls from various departments and providing actionable feedback. The ideal candidate must possess a Bachelor's degree and have excellent communication skills in English and Afrikaans. A salary of...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...
At Iconaf we are passionate about growing people and we currently have opportunities in our verification department for passionate and driven people who are ambitious and want to develop their careers in the administration space. As a growing company there is exceptional growth potential for the right people. If you believe that you are such a person and are up to the challenge then read...
Lewis Stores (Pty) Ltd, a Financial Services Provider (FSP 2815), is seeking to employ an experienced and competent Insurance Call Centre Quality Assurer This is an exciting opportunity for an individual who has the knowledge, skills, and experience. The role reports to the Financial Services Manager. The individual will: - Conduct audits on recorded and live calls, - Oversee/supervise/monitor...
Job Summary The Elite Job is seeking enthusiastic and service-oriented individuals to join our team as Airline Call Center Representatives – Remote Support, catering to one of the leading global airline clients. This is a full-time, work-from-home position ideal for professionals with a passion for customer service, communication, and aviation. You will be the first point of contact for...
A leading financial services firm in Gauteng, Pretoria is seeking an experienced Operations Manager to lead Call Centre operations. The ideal candidate will ensure targets are met through effective coaching and mentoring, manage operational efficiencies, and recruit and train staff. A minimum of 5 years' experience in a financial services environment and a relevant tertiary degree are required....
A leading recruitment agency seeks a Call Centre Process Analyst for a 6-month contract based in Pretoria, South Africa. This role involves monitoring calls, evaluating agent performance, and analyzing data to identify trends that enhance customer satisfaction. Candidates should possess strong analytical, technical, and communication skills, along with proficiency in Office 365 and Excel. The...
Job Title: Anesthetist/CRNA (Independent No Call) Location: Marshfield Medical Center - Ladysmith, Wisconsin Cost Center: 301321025 LdyHos-Anesthesia Schedule: Part-time 2-3 days a week independent work in Ladysmith, with the option to work at Rice Lake for the remainder of the week for full-time employment. Weekly Hours: 40 hours (scheduled weekly) Time Type: Full time Hours per Year:...
A client-focused services company is looking for an Associate Tele-underwriting Consultant based in Gqeberha, Eastern Cape. The role requires strong telephone skills, with an emphasis on attention to detail and the ability to work under pressure. A Grade 12 or equivalent qualification is essential, along with previous experience in customer service or call centers. Applicants must be organized,...
A leading financial institution is seeking a Call Centre Agent located in Randburg. This role involves delivering high-quality customer service both over the phone and through digital channels. The ideal candidate must possess an NQF level 5 qualification and have 1-2 years of related experience. Responsibilities include addressing customer queries, managing service productivity, and using CRM...
A leading financial institution is seeking a Call Centre Agent in Randburg to deliver high-quality customer service through various channels. The ideal candidate will have an NQF level 5 qualification and 1 to 2 years of related experience. Responsibilities include managing customer inquiries, maintaining product knowledge, and ensuring professional communication. Candidates should be adaptable,...
A financial services provider in Randburg is seeking a Call Centre Agent to deliver high-quality customer service via telephone and digital channels. The ideal candidate will have an NQF level 5 qualification and 1 to 2 years of relevant experience, with strong telephonic communication skills. Responsibilities include resolving customer queries efficiently and ensuring compliance with governance...
CALL CENTRE MANAGER – STRONG LEADERS ONLY We are seeking an experienced, assertive Call Centre Manager who takes full ownership of performance, discipline, and results. This role is not suited to passive leaders. We need someone who commands respect, enforces standards, and delivers outcomes. This is a leadership role, not a coaching experiment. Key Responsibilities - Take full control of...
Job Description To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives. Responsibilities - Act responsibly with work related resources to contribute to cost containment. - Address customer needs in order to meet or...
A consulting firm in Gauteng is seeking a Team Leader for a call center role. This position requires a French speaker with professional fluency level B2 or higher, along with at least 2 years of team leader experience in a call center or BPO environment. The ideal candidate will coach the team to ensure quality delivery, manage operations, and communicate effectively with all members. Competitive...
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Sales Enablement & Training Specialist (SDR – BPO/Call Center) Location Remote Time Zone US Time Zones (EST–PST) Role Overview We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development...
About the job Call Centre Process Analyst Call Centre Process Analyst - 6-MonthContract Technical Skills - Analytical Skills: Ability to analyze data and identify trends to improve processes and performance. - Technical Proficiency: Familiarity with call center software like Office 365 and Excel for data management and reporting. - Communication Skills: Strong verbal and written communication...
The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department. The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the...
A leading call center in Durban is seeking a Quality Assurance Analyst to evaluate call and email responses, ensuring high-quality customer service. Responsibilities include monitoring performance, analyzing data, and providing feedback to enhance training materials. The ideal candidate will have 2-3 years of experience, excellent communication skills, and a dedication to customer care. This...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center...