A leading financial institution in Johannesburg is seeking a Quality Assessor to enhance customer service quality at its Customer Call Centre. The role involves monitoring agent interactions, providing feedback, and generating quality reports to ensure compliance and service standards. Ideal candidates have a diploma in Business Management and experience in call centre environments. This position...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...
A leading financial services organization is seeking a Call Centre Agent to enhance customer satisfaction by delivering high-quality service through telephone and digital channels. The ideal candidate will possess an NQF level 5 qualification and have 1 to 2 years of related experience, showcasing strong telephonic communication skills. Join a dynamic team in Johannesburg, where adaptability and...
ENVIRONMENT: A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors agent performance and overall...
A leading financial services firm in Gauteng, Pretoria is seeking an experienced Operations Manager to lead Call Centre operations. The ideal candidate will ensure targets are met through effective coaching and mentoring, manage operational efficiencies, and recruit and train staff. A minimum of 5 years' experience in a financial services environment and a relevant tertiary degree are required....
Job Location: Johannesburg, Gauteng, South Africa Application Deadline: February 13, 2026 - A dynamic call centre is looking for a Data Analyst to support its collections team through data-driven insights and performance tracking. This is a key role for someone with strong analytical skills, technical proficiency, and a practical understanding of collections or call centre environments. - You’ll...
A leading recruitment agency seeks a Call Centre Process Analyst for a 6-month contract based in Pretoria, South Africa. This role involves monitoring calls, evaluating agent performance, and analyzing data to identify trends that enhance customer satisfaction. Candidates should possess strong analytical, technical, and communication skills, along with proficiency in Office 365 and Excel. The...
The Senior Student Recruitment Call Centre Operator plays a key role in driving student enrolments through high-quality telesales engagement and lead conversion. As a senior member of the recruitment call centre, the incumbent is responsible for managing prospective student interactions, conducting needs analyses, supporting admissions processes, and contributing to recruitment targets. This...
Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities...
A leading financial institution is seeking a Call Centre Agent located in Randburg. This role involves delivering high-quality customer service both over the phone and through digital channels. The ideal candidate must possess an NQF level 5 qualification and have 1-2 years of related experience. Responsibilities include addressing customer queries, managing service productivity, and using CRM...
A leading financial institution is seeking a Call Centre Agent in Randburg to deliver high-quality customer service through various channels. The ideal candidate will have an NQF level 5 qualification and 1 to 2 years of related experience. Responsibilities include managing customer inquiries, maintaining product knowledge, and ensuring professional communication. Candidates should be adaptable,...
A financial services provider in Randburg is seeking a Call Centre Agent to deliver high-quality customer service via telephone and digital channels. The ideal candidate will have an NQF level 5 qualification and 1 to 2 years of relevant experience, with strong telephonic communication skills. Responsibilities include resolving customer queries efficiently and ensuring compliance with governance...
Monthly Cost To Company (Market related) The Senior Student Recruitment Call Centre Operator plays a key role in driving student enrollments through high-quality telesales engagement and lead conversion. As a senior member of the recruitment call centre, the incumbent is responsible for managing prospective student interactions, conducting needs analyses, supporting admissions processes, and...
Call Centre Agent page is loaded## Call Centre Agentlocations: Randburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 30, 2026 (8 days left to apply)job requisition id: R45086# Job DescriptionHello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud...
Overview Introduction Tracker requires the services of a pro-active and meticulous Call Centre Administrator to join our Customer Experience Department at our Head Office in Johannesburg. This role is primarily administrative and plays a key part in supporting the smooth operation of our Call Centre. Position Summary Industry: IT & Internet Job category: Call Centre and Telesales Location:...
Job Description Main Purpose The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. Key Responsibilities - Excellent customer: Always maintain relations and have a professional...
About the job Call Centre Process Analyst Call Centre Process Analyst - 6-MonthContract Technical Skills - Analytical Skills: Ability to analyze data and identify trends to improve processes and performance. - Technical Proficiency: Familiarity with call center software like Office 365 and Excel for data management and reporting. - Communication Skills: Strong verbal and written communication...
Job Description To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives. Responsibilities - Act responsibly with work related resources to contribute to cost containment. - Address customer needs in order to meet or...
A leading retailer is seeking a Call Centre Supervisor to organize day-to-day activities at the Contact Centre, manage and train agents, and enhance customer service quality. Responsibilities include overseeing agent productivity, resolving customer issues, and performance reporting. Candidates should have a strong background in customer service, leadership experience, and knowledge of call...
The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department. The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the...