A leading financial services firm in Gauteng, Pretoria is seeking an experienced Operations Manager to lead Call Centre operations. The ideal candidate will ensure targets are met through effective coaching and mentoring, manage operational efficiencies, and recruit and train staff. A minimum of 5 years' experience in a financial services environment and a relevant tertiary degree are required....
A leading health and wellness company in South Africa is seeking an Incident Manager to take ownership of Major Incidents. In this role, you will coordinate resolving parties, communicate with stakeholders, and conduct Post Incident Reviews. The ideal candidate should have over 2 years of experience in Incident Management and knowledge of ITIL and relevant monitoring tools. This position requires...
CALL CENTRE MANAGER – STRONG LEADERS ONLY We are seeking an experienced, assertive Call Centre Manager who takes full ownership of performance, discipline, and results. This role is not suited to passive leaders. We need someone who commands respect, enforces standards, and delivers outcomes. This is a leadership role, not a coaching experiment. Key Responsibilities - Take full control of...
Randburg, South Africa | Posted on 01/09/2026 TSL Legal is a South African legal services and business solutions firm that specialises in debt book management and the recovery of outstanding accounts. It operates primarily out of Gauteng with multiple branch offices across the province. Core focus & services - Debt collection & debt book management — main service offering, using arbitration...
The Call Centre Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving performance to meet organisational goals. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for delivering outstanding customer experiences. - Provide effective leadership to the call centre team, including...
A well-established organization is seeking an experienced Call Centre Operations Manager for its Cape Town location. The role entails overseeing daily operations of a busy call centre, managing a team of approximately 40 agents. Key responsibilities include improving productivity, conducting performance reviews, and collaborating with senior management. Candidates must be bilingual in English and...
Manages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets through daily monitoring, coaching & support. Very...
Call Centre Sales Manager - Student Enrolments (EdTech, Digital Learning) At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward‑thinking partners and are excited to share this opportunity that sits within our growing group. Role Overview The Call Centre Sales Manager - Student Enrolments (Enrolments Manager) plays...
A leading BPO company in South Africa is looking for a dedicated Call Center Team Leader to manage and support a team of agents. The ideal candidate will have a Grade 12 qualification and experience in the travel sector, with proficiency in GDS systems. Responsibilities include tracking KPIs, ensuring compliance with work procedures, and assisting with recruitment and onboarding of new staff....
Call Centre Manager We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management...
A recruitment agency is seeking a Nursing Services Manager in Pretoria East. This role requires a relevant nursing qualification and current SANC registration, alongside a minimum of 5 years of senior nursing management experience. Candidates must be fluent in both English and Afrikaans, possess a valid driver's license, and have reliable transport. Flexibility in working hours, including late...
Call Centre Manager Reference: PE -LS-1 Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you. Duties & Responsibilities Requirements: - Degree or Diploma in Business Management or related field. - 5 Years’ management experience in a Call Centre environment. - Computer Literacy...
EXPERIENCE IN THE FINANCIAL SERVICES SECTOR IS ESSENTIAL Duties & Responsibilities - Responsible for the planning, management and leading our call center team to obtain a better and improve service quality. Assist in establishing call center objectives, provide administrators with opportunities to expand their knowledge of service, products and analyze call center data and focus on improving...
Introduction To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people management to achieve...
A leading provider of mining safety solutions is seeking a team leader to manage customer service operations. This role involves inspiring a team, addressing complex customer inquiries, and developing processes to enhance service delivery. Candidates should excel in performance monitoring and reporting while working in a dynamic environment. Experience in managing customer service teams is...
A leading media company in Cape Town is seeking a skilled individual to work with engineering teams, ensuring code changes and operational tasks are managed effectively. The ideal candidate will have 3-5 years of experience in programming, troubleshooting, and maintaining system performance, contributing to 100% site uptime. This is a full-time position with a focus on technical communication and...
Call Centre Manager We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management...
Senior Group Manager - Call Centre Operations Night Shift WNS Cape Town, Western Cape, South Africa Senior Group Manager - Call Centre Operations Night Shift WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader....
Call Centre Manager We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management...
Call Centre Manager We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management...