A leading BPO company in South Africa is looking for a dedicated Call Center Team Leader to manage and support a team of agents. The ideal candidate will have a Grade 12 qualification and experience in the travel sector, with proficiency in GDS systems. Responsibilities include tracking KPIs, ensuring compliance with work procedures, and assisting with recruitment and onboarding of new staff....
A leading financial services firm in Gauteng, Pretoria is seeking an experienced Operations Manager to lead Call Centre operations. The ideal candidate will ensure targets are met through effective coaching and mentoring, manage operational efficiencies, and recruit and train staff. A minimum of 5 years' experience in a financial services environment and a relevant tertiary degree are required....
CALL CENTRE MANAGER – STRONG LEADERS ONLY We are seeking an experienced, assertive Call Centre Manager who takes full ownership of performance, discipline, and results. This role is not suited to passive leaders. We need someone who commands respect, enforces standards, and delivers outcomes. This is a leadership role, not a coaching experiment. Key Responsibilities - Take full control of...
This is a full-time remote role for a Call Centre Operations Manager. The Call Centre Operations Manager will oversee day-to-day operations to ensure smooth functioning and efficiency of the center. Responsibilities include supervising and developing team leaders, analyzing performance metrics, implementing strategies to improve service delivery, and ensuring compliance with company policies. The...
We are looking for an experienced Call Center Manager to run our customer service and sales campaign within our BPO. Responsibilities- Responsible for our new call centre in Randburg Johannesburg, South Africa- Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations- Work closely together with the sales organisation to attract...
Talksure SA is seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple platforms. Key...
Our Client: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology About the role: Our client is now ready to take the next step by providing call center services to their existing 100+ clients and to expand across new clients and markets. To keep up with the strong...
A leading provider of mining safety solutions is seeking a team leader to manage customer service operations. This role involves inspiring a team, addressing complex customer inquiries, and developing processes to enhance service delivery. Candidates should excel in performance monitoring and reporting while working in a dynamic environment. Experience in managing customer service teams is...
About Us: We are an innovative company offering services to businesses. We have created a platform that provides access to public contracts, helping companies prepare and submit competitive bids. We are currently testing the market with call agents to see if there is interest in our services. We are seeking motivated, self-employed individuals for a new opportunity. We offer compensation at a...
Job Summary The Elite Job is seeking enthusiastic and service-oriented individuals to join our team as Airline Call Center Representatives – Remote Support, catering to one of the leading global airline clients. This is a full-time, work-from-home position ideal for professionals with a passion for customer service, communication, and aviation. You will be the first point of contact for...
An innovative company is seeking a dynamic call center trainer to enhance the skills of their agents. This role involves developing engaging training materials, conducting informative sessions, and ensuring high productivity and customer satisfaction. The ideal candidate will possess excellent knowledge of call center operations, strong teaching abilities, and the capacity to lead in a fast-paced...
A leading recruitment agency in South Africa seeks an experienced Senior Project Manager. This role involves planning and managing projects, ensuring successful execution while liaising with clients and stakeholders. Candidates should have at least 8 years of project management experience, with specific expertise in IVR systems and call centers. A Bachelor's degree in Management or related fields...
A dynamic call center organization in Johannesburg is seeking an experienced Human Resources Manager to lead HR initiatives and ensure compliance with South African labor laws. The ideal candidate will oversee employee relations, compensation and benefits, and workforce planning while promoting a positive organizational culture. Applicants should possess a Bachelor's degree in HR or a related...
About the job Financial Controller (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience. Our client's purpose is to support the...
We are looking for a dynamic call center trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up. To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and...
A leading call center organization in KwaZulu-Natal is seeking an assertive Call Centre Manager. The ideal candidate will have proven experience in managing call center operations, enforcing KPIs and discipline while motivating agents to achieve targets. This role promotes a results-driven culture and requires strong leadership, conflict management, and decision-making skills. Preference will be...
Forecasting & Scheduling Analyst (BPO/Call Center) Cape Town, Western Cape, South Africa Job Openings Forecasting & Scheduling Analyst (BPO/Call Center) About the job Forecasting & Scheduling Analyst (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise...
About the job Financial Controller (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience. Our client's purpose is to support the...
Junior Finance Assistant (BPO/Call Center) About the job Junior Finance Assistant (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer...
Human Resource Officer (BPO/Call Center) About the job Human Resource Officer (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer...