The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...
Purpose of RoleThe primary objective of the Customer Support Agent is to uphold exceptional service standards while ensuring high levels of customer satisfaction. This role requires a professional who is helpful, knowledgeable, and articulate when assisting customers with inquiries related to the company’s products, services, and technical support.The Customer Support Agent serves as a crucial...
**Join Our Team as a Customer IT Support Agent/Front Desk Support!** Are you passionate about providing exceptional customer service while diving into the dynamic world of IT support? We're seeking a talented individual to join our team as a Customer IT Support Agent/Front Desk Support. If you have at least 2 years of experience in a related field, along with a Diploma in IT and either an N+...
Discovery – Group Information Services / Technology Services Talent Pool: Service Desk Agent (Junior) About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment...
Moderation Agent: To be on the front line of site content protection by ensuring that all vehicle related data is scrutinized through carefully, analyzing customer data, across all channels of the AutoTrader world. The moderation agent ensures any inaccurate information is rejected or repaired in line with Auto Traders’ strict quality standards. The moderation agent constantly seeks innovative...
JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups.- Customer Interaction. User Support: Provide frontline support to end-users, addressing their technical issues or inquiries....
Pretoria, ZA Hybrid (Remote And In Person)- Full-Time- Herotel Business- Job Openings- Channel Support Agent - Tier 2 Applications are invited for the Channel Support Agent - Tier 2** position. This position will have remote work flexibility, reporting to the Channel Support Team Leader PURPOSE OF THE ROLE:Key Performance Areas would include, but are not limited to: - Resolve all faults...
Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Service Desk...
ABOUT THE ROLE The Multi-Skilled Agent is the first point of contact between Leroy Merlin South Africa and its customers across multiple service channels. The role is responsible for delivering effortless, high-quality service by handling queries efficiently and with empathy. Agents ensure accurate ticket management in Zendesk and adapt quickly to evolving customer service technologies and...
Mukuru is on the lookout for a Chinese/Mandarin speaking Territory Sales Agent and Branch Teller to join our team in Johannesburg. The main purpose of this role is to provide remittance disbursement services in a professional and efficient manner and provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales within the assigned territory. The Territory Sales...
Job Description: Respond to service requests and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and troubleshooting for hardware, software, and network-related issues. Assist users with password resets, account unlocks, and basic application support. Accurately log and track all incidents and service requests in the ticketing system. Follow...
Minimum requirements: Minimum 3 years' experience in a CRM / Customer Care / Client Administration role Practical experience of Freshdesk or similar ticketing / CRM system - Essential Experience in service-based or operational environment such as Logistics, Waste, Utilities - Advantageous Sage / Pastel Evolution and strong MS Office experience Managing customer enquiries and pre-sales...
Main Purpose Of Job: - Ensure compliance of 100 % by logging and confirming of all calls made to the client and recording of all communication with the client - Communication is to be clear, concise and accurate at all times - Explanation of the repair process must be provided to the client - Ensure customers are updated continuously on the repair process of their vehicle. - Communication with...
The purpose of this role is to ensure the Contact Centre can support our vendors optimally while the business drives growth. This includes improvement of overall SLAs and reduction in abandoned calls. Also, to be better staffed during outages which have a negative impact for more than a day once resolved. Key Responsibilities include, but are not limited to: - Managing interactions (mail,...
Position Overview: To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times. Reports to: Support Centre Team Leader Experience: Minimum of 1 year’s VeriClaim Experience. Previous experience working in a Support Centre...
- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required; - Assist customers when there are flight disruptions and/or cancellations; - Handle and safeguard of confidential information; - Address any complaints in a professional and timeous manner; - Escalate any problematic issues to the...
JOB DISCRIPTION: - Acknowledgement and communication: Ensuring queries/requests are acknowledged within 60 minutes on Salesforce. Ensure acknowledgement on Salesforce, telephonically and on email to the client and insurance. - Systems: Ensuring voice logs are extracted from Dreamtec provided client with efficient feedback on queries. Liaising with Service provider to obtain checklists for...
Sales manager/branch manager: The position is multi-faceted and includes the following disciplines: Management of the various facets within the company required for day-to-day operations, managing the business unit, managing and guidance of sales staff, management and cooperation with office and warehouse staff, interaction with other business units within the Group of Companies, stock control,...
MORE ABOUT THE ROLE: Contract Start Date 01-12-2025 Contract End Date 31-12-2028 Nationality South African citizens / residents are preferred. Applicants with valid work permits will also be considered. Product Information High Performance Computing (HPC) is a comprehensive platform that provides a robust and scalable foundation for Computer-Aided Design (CAD), Computer-Aided Engineering (CAE),...
- Temporary- - CommercialDuduza, ZA / Tsakane, ZAJob Openings- - Customer Recovery Agent- Applications are invited for the Customer Recovery Agent position to be based in Duduza/Tsakane. PURPOSE OF THE ROLE: - The Customer Recovery Agent will be the facilitator of the relationships between the business and the client, building an emotional connection with the brand and their customers,...