support management jobs in Western Cape

Minimum Education and Experience Requirements: - High expertise in Project Management protocols. - Degree in Business Information Systems or similar. - Project Management degree. - Knowledge in Freight Forwarding Business Applications. - Knowledge in Transport Management Systems and SQL is a plus. - Understanding of Finance and related Reporting is a plus. - Experience in Freight Forwarding,...

Job Description If customer service is your forte, then look no further! A fantastic opportunity has become available in the Logistics industry based in Cape Town for a Client Support Manager. Requirements include: •Tertiary qualification in Supply Chain/ Logistics •Must be an Advanced Computer user (Excel especially) •5+ years’ experience dealing with clients in the FMCG...

Overview Hire Resolve’s client in the renewable energy industry is urgently seeking the expertise of a Technical Support Manager in Cape Town. Responsibilities: Supporting clients Managing the support tickets & tracker Managing support staff Managing new product testing process Managing faults on products Managing Replacement stock Running training sessions Requirements: Preferable...

Job Description THE OPPORTUNITY THAT AWAITS YOU Are you the kind of person who thrives on building relationships, solving problems, and making clients feel like VIPs? Do you get a buzz from turning challenges into opportunities and data into insights? If so, we've got the perfect stage for you to shine This isn't just another support job – it's about being the heartbeat of client success....

Craft Tailored Travel Experiences at a Premier Knysna Retreat Reservations & Guest Services | Hospitality & Tourism | Based at Pezula Nature Retreat About Our Client My client is a prominent South African tourism and hospitality group known for delivering elevated guest experiences and maintaining exceptional service standards. With a focus on employee growth and a culture rooted in excellence,...

Title: Support Operations Project Manager Location: Hout Bay, Cape Town Department : Technical Support Reporting to : Project Manager Other Key Internal Relationships : Teams - Technical Support, Project Management, Customer Success, Sales Type: Full-time Company Description Stock2Shop is a leading cloud-based ecommerce software company that helps wholesalers, distributors, manufacturers,...

Key Responsibilities - Team Management & Development (South Africa): Lead the setup, daily management, performance appraisal and capability building of the local technical support team; ensure efficient team operations to cover and support the entire Southern African market. - Customer Service System Development: Establish and optimize regional customer service channels and processes (including...

Key Outputs Grow market share and recognize new sales and aftersales opportunities Manager and lead the team of PSSR's to achieve set target and objectives. Build, establish and maintain strong, long-term customer relationships and ensure customer solutions. Own the customer experience and drive net loyalty score. Leads solution development and innovative efforts and ideas as identified and...

Who are we? Sanlam is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business of Sanlam, which comprises a large force of both tied and independent intermediaries as well as the staff who support them. We are dedicated to...

- Oversee the daily operations of the Customer Support team to ensure smooth workflow, timely execution of tasks, and adherence to established processes and timelines. - Monitor and motivate team members to achieve daily, weekly, and monthly KPI targets. - Track efficiency and activity levels of agents to ensure timely responses to inquiries in line with internal SOPs and SLAs. - Analyse gaps in...

What will you do? This is a management position that manages a team of Support Desk Technology Consultants (at various levels of specialty), consisting out of technical- and functional training consultants. What will make you successful in this role? Software management Support: - Ensure that team knows the software, services and processes through ongoing training sessions and supported...

Our client has an opportunity available for a Sales Support Team Manager based in Cape Town. Requirements: - Fluent in English. - Matric - 4+ years administration in a call centre environment and call centre experience- essential. - Knowledge of sales back-end processes- essential. - Knowledge of the ISP industry and products would be advantageous. - Customer service...

PURPOSE OF THE JOB To assist in implementing the PEP People Support strategy in the defined region, through the effective management of the people support function. KEY RESPONSIBILITIES ? Recruitment and Selection ? Industrial Relations ? Personnel Administration ? Maintain Sikhula KunYe culture ? Personnel policies and procedures ? Succession Planning ? Training and Development ?...

This position will be working closely with North American clients and working hours will be 3:00 PM to 11:30 PM RESPONSIBILITIES: - Manage the performance of a team of support agents against all established Client Support goals - Monitor phone, chat and portal case queues to ensure all issues are responded to within established SLAs - Provide coaching and feedback to agents to improve...

Job ID: 53656Date Posted: Posted 1 week agoLocation: Cape Town - Western CapeJob Title: TEMP DESKTOP SUPPORT MANAGER As a Desktop Support Engineer, you will be responsible for providing technical support to our desktop users. You’ll ensure that all of the systems in use by our clients are working properly and are regularly updated. You should have experience with Windows XP/7 client operating...

Duties/Pligte - Facilitating the process of establishing sustainable transformation committees in academic departments, faculties and support environments; - Advising, supporting and resourcing faculty and PASS environment transformation committees on transformation strategy and programming to support the implementation of the Transformation Plan; - Advising, supporting and resourcing...

Who are we?Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life...

Key Outputs Grow market share and recognize new sales and aftersales opportunities Manager and lead the team of PSSR's to achieve set target and objectives. Build, establish and maintain strong, long-term customer relationships and ensure customer solutions. Own the customer experience and drive net loyalty score. Leads solution development and innovative efforts and ideas as identified and...

Job ID: 54056Date Posted: Posted 5 hours agoLocation: Kenilworth - Cape TownJob Title: SUPPORT SERVICES MANAGER - KENILWORTH - CAPE TOWN - WESTERN CAPE Support Services Manager, Head Office in Kenilworth, Cape Town. We are looking for a resourceful individual with good organisational and project management skills to join our team!! Purpose of the Role The Support Services Manager is...

Job Description If customer service is your forte, then look no further! A fantastic opportunity has become available in the Logistics industry based in Cape Town for a Client Support Manager. Requirements include: •Tertiary qualification in Supply Chain/ Logistics •Must be an Advanced Computer user (Excel especially) •5+ years’ experience dealing with clients in the FMCG...