service operation jobs in Cape Town

A leading seed supplier is seeking an Operations Supervisor for their Cape Town location. The ideal candidate will have at least 2 years of operational experience and demonstrate exceptional customer service skills. Responsibilities include overseeing sales area maintenance, coordinating staff training, and managing inventory levels. A National Senior Certificate is essential, along with...

A local recruitment agency is seeking a Branch Manager to oversee operations in Cape Town. The successful candidate will lead a team focused on delivering excellent customer service, managing fleet operations, and working to meet financial targets. With a minimum of 10 years' experience in customer service or fleet management, you will analyze performance metrics and ensure compliance with...

A leading IT solutions provider is seeking a Managed Service Quote Operations Associate to generate quotes and manage contracts efficiently. This role involves liaising with internal teams and external vendors to ensure timely production of customer-facing quotes. Candidates should possess strong stakeholder management, attention to detail, and problem-solving skills. This position offers a...

Overview Accor is a pioneer in responsible hospitality with a global footprint across 110 countries, 5,600 hotels, 10,000 restaurants and lifestyle destinations. We emphasize a caring environment where you can grow and explore career opportunities within the hotel or broader hospitality industry. Job Description Scope of Position Guest Service Operator are responsible for handling all...

About the job Managed Services Operations Specialist Key purpose: The role of the Managed Services Operations Specialist is to take responsibility for the management of service delivery for less complex managed services operations within company clients. They are also responsible for resource allocation and the management of the shift rotation schedule, thereby ensuring optimal client service...

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) The Operations Service Manager provides leadership to front‑line teams and ensures operational excellence across safety, on‑time performance (D0 and RSGE), security, and customer service. Acting as a key liaison between Delta and contracted business partners, this role drives performance, fosters a culture of safety and service,...

An IT managed services provider is looking for a Service Delivery Support Administrator in Cape Town. The role involves administrative and operational support to the Service Delivery Manager and technical teams, ensuring efficient service delivery. Key responsibilities include managing documentation, coordinating service improvements, and maintaining contracts. The ideal candidate has over 3...

A technology services provider seeks a Technical Services Manager in Cape Town to lead service delivery operations across Helpdesk and Technical Services teams. The successful candidate will ensure superior customer experience and maintain client environments. Candidates should have Matric, 5+ years in technical support, and leadership experience in an MSP environment, along with strong...

SOUTH AFRICA, CAPE TOWN AIRPORT CUSTOMER SERVICE 14-JAN-2026 REF #: 31042 HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES) The Operations Service Manager provides leadership to front-line teams and ensures operational excellence across safety, on-time performance (D0 and RSGE), security, and customer service. Acting as a key liaison between Delta and contracted business...

Our client is a modern, feature-rich, full-cycle insurance policy administration system designed for insurers, MGAs, and brokers seeking to optimise their processes, accelerate product launches, and enhance connectivity. Their cloud-based, no-code platform transforms the administration of insurance, delivering a seamless user experience across policy, claims, and billing functions. Role...

A recruitment specialist is seeking an experienced Operations and Commercial Manager for their Cape Town office. The role involves leading all back-office functions, driving sales support, and managing commercial growth within a real estate services context. Ideal candidates should have over five years of operations management experience, strong commercial acumen, and proficiency in CRM tools....

A software solutions company is seeking an experienced Operations Manager for its Cape Town office. The role involves leading a team of 14 professionals to deliver high-quality operations and PMO services in a hybrid work environment. The ideal candidate will have over 5 years of experience in operations, with a strong leadership background and excellent interpersonal skills. Benefits include a...

Tier 1 Service Desk Engineer (Call Operator) Location: Century City, Cape Town (On-site) Employment Type: Full-time About Our Client Our client is an international Cybersecurity & IT Support provider offering world-class exposure, strong career growth, technical development, and a supportive, high-performance culture. About the Role The Tier 1 Service Desk Engineer (Call Operator) provides...

A global leader in customer experience solutions is seeking an Associate Director of Operations in Cape Town, South Africa. This role involves optimizing operations and leading teams to ensure industry-leading customer service. The ideal candidate should have a minimum of 5 years of experience in a senior Operations Manager role, strong communication and negotiation skills, and expertise in...

An international investment firm is seeking an Operations Consultant - Graduate based in Cape Town. The role involves assisting clients and advisers, providing exceptional service in processing instructions. Ideal candidates should have recently completed a degree in Business Science with a focus on Finance, Economics, or related fields, and maintain high academic standards. Opportunities for...

A global financial services company located in Cape Town is looking for a Service Delivery Manager. This role involves managing client service delivery, resolving operational queries, and ensuring quality support. The ideal candidate should have over 4 years of relevant experience, strong analytical skills, and excellent communication abilities. The position offers an opportunity to work in a...

A leading BPO provider in Cape Town is seeking a Director of Operations to manage large-scale customer service operations for US clients. This role involves overseeing multiple accounts, ensuring exceptional service delivery, and maintaining stringent adherence to SLAs. The ideal candidate will have over 12 years of BPO experience, including 5 years in leadership roles, with a focus on customer...

A leading technology services provider is seeking a Managed Services Operations Specialist in Cape Town, South Africa. The successful candidate will manage service delivery, resource allocation, and shift rotations for client operations. Key responsibilities include collaborating with stakeholders, ensuring compliance with contracts, and analyzing performance metrics to enhance service quality....

A global airline company is seeking an Operations Service Manager in Cape Town to lead front-line teams, ensuring operational excellence in safety and customer service. The ideal candidate will possess strong leadership and organizational skills, with a proven ability to make prudent decisions. Responsibilities include monitoring safety compliance, setting performance expectations, and fostering...

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to...