Operations Services Manager jobs in Cape Town

About the job Managed Services Operations Specialist Key purpose: The role of the Managed Services Operations Specialist is to take responsibility for the management of service delivery for less complex managed services operations within company clients. They are also responsible for resource allocation and the management of the shift rotation schedule, thereby ensuring optimal client service...

A leading IT solutions provider is seeking a Managed Service Quote Operations Associate to generate quotes and manage contracts efficiently. This role involves liaising with internal teams and external vendors to ensure timely production of customer-facing quotes. Candidates should possess strong stakeholder management, attention to detail, and problem-solving skills. This position offers a...

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) The Operations Service Manager provides leadership to front‑line teams and ensures operational excellence across safety, on‑time performance (D0 and RSGE), security, and customer service. Acting as a key liaison between Delta and contracted business partners, this role drives performance, fosters a culture of safety and service,...

SOUTH AFRICA, CAPE TOWN AIRPORT CUSTOMER SERVICE 14-JAN-2026 REF #: 31042 HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES) The Operations Service Manager provides leadership to front-line teams and ensures operational excellence across safety, on-time performance (D0 and RSGE), security, and customer service. Acting as a key liaison between Delta and contracted business...

A global financial services company located in Cape Town is looking for a Service Delivery Manager. This role involves managing client service delivery, resolving operational queries, and ensuring quality support. The ideal candidate should have over 4 years of relevant experience, strong analytical skills, and excellent communication abilities. The position offers an opportunity to work in a...

Our client is a modern, feature-rich, full-cycle insurance policy administration system designed for insurers, MGAs, and brokers seeking to optimise their processes, accelerate product launches, and enhance connectivity. Their cloud-based, no-code platform transforms the administration of insurance, delivering a seamless user experience across policy, claims, and billing functions. Role...

A leading hospitality brand in Cape Town seeks an Assistant Food & Beverage Manager to oversee food and beverage operations, ensuring high levels of customer satisfaction. Candidates are expected to have a mix of education and experience in the food and beverage sector. Responsibilities include managing staff, handling guest interactions, and ensuring compliance with company standards. This...

A leading fitness club in Cape Town is looking for a candidate to implement and drive an efficient customer service culture while ensuring that brand standards are met. Responsibilities include managing staff communications, overseeing supplier relationships, and ensuring compliance with health and safety standards. Ideal candidates should exhibit strong adaptability, financial management skills,...

A leading Business Process Management company in Cape Town, South Africa, is seeking an experienced IT Team Manager. This role involves overseeing incident management, ensuring compliance with standards, and fostering customer relationships. The ideal candidate will have at least 5 years of IT Team Management experience, along with ITIL certification and a tertiary IT qualification. The position...

Please Read Carefully & Fully Complete Both Steps Below to Be Considered At One Janitorial, our mission is driven by core values:Discipline, Ethical Standards, Results-Oriented, Impact, Commitment, and Responsibility. We are seeking a skilled Service Operations Manager to lead our remote service team, ensuring exceptional support and long-term satisfaction for our commercial cleaning clients...

A local recruitment agency is seeking a Branch Manager to oversee operations in Cape Town. The successful candidate will lead a team focused on delivering excellent customer service, managing fleet operations, and working to meet financial targets. With a minimum of 10 years' experience in customer service or fleet management, you will analyze performance metrics and ensure compliance with...

A leading seed supplier is seeking an Operations Supervisor for their Cape Town location. The ideal candidate will have at least 2 years of operational experience and demonstrate exceptional customer service skills. Responsibilities include overseeing sales area maintenance, coordinating staff training, and managing inventory levels. A National Senior Certificate is essential, along with...

Location: Cape Town Employment Type: Full-Time | Onsite About Our Client Our client is a leading global Business Process Outsourcing (BPO) and digital transformation company that partners with some of the world’s most recognised brands. About the Role Ensure seamless transition and flawless service delivery: - Focus on transition with zero impact on service delivery. - Focus on efficiencies...

A technology services provider seeks a Technical Services Manager in Cape Town to lead service delivery operations across Helpdesk and Technical Services teams. The successful candidate will ensure superior customer experience and maintain client environments. Candidates should have Matric, 5+ years in technical support, and leadership experience in an MSP environment, along with strong...

A prominent retail company in Cape Town is seeking an Assistant Store Manager. In this role, you will manage daily operations, guide staff, and ensure top-notch customer service. Ideal candidates will have 3-5 years of retail experience, strong stock management skills, and the ability to train others. Benefits include comprehensive medical and retirement plans. Join us to lead a dedicated team in...

Overview Accor is a pioneer in responsible hospitality with a global footprint across 110 countries, 5,600 hotels, 10,000 restaurants and lifestyle destinations. We emphasize a caring environment where you can grow and explore career opportunities within the hotel or broader hospitality industry. Job Description Scope of Position Guest Service Operator are responsible for handling all...

A leading investment management company based in Cape Town is seeking a motivated Consultant for their Retail Operations team. This role involves processing client transactions, ensuring a high standard of service, and maintaining strong client relationships. Candidates should possess a relevant business degree and exhibit excellent communication and problem-solving skills. Join a dynamic team...

A leading technology services provider is seeking a Managed Services Operations Specialist in Cape Town, South Africa. The successful candidate will manage service delivery, resource allocation, and shift rotations for client operations. Key responsibilities include collaborating with stakeholders, ensuring compliance with contracts, and analyzing performance metrics to enhance service quality....

A global airline company is seeking an Operations Service Manager in Cape Town to lead front-line teams, ensuring operational excellence in safety and customer service. The ideal candidate will possess strong leadership and organizational skills, with a proven ability to make prudent decisions. Responsibilities include monitoring safety compliance, setting performance expectations, and fostering...

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to...