Service Desk Coordinator jobs in Germiston

THIS POSITION IS BASED IN GERMISTONPurpose StatementTo manage and grow house accounts and newly acquired accounts through efficient hire desk sales support, ensuring smooth onboarding, customer satisfaction, and maximisation of rental opportunities.The role focuses on converting new accounts into long-term clients by providing excellent service, accurate administration of hire contracts, and...

We are looking for an organized and proactive Client Service Coordinator to support our clients and ensure smooth service delivery. In this role, you will manage client requests, coordinate between teams, and help resolve issues efficiently. The ideal candidate has strong communication skills, attention to detail, and a dedication to providing excellent client service. Key Responsibilities: ·...

The purpose of the position: · Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. · We aim for 100% no tickets breached so the job the support desk person is to keep...

The aim of the job of an IT Service Desk Specialist is to provide efficient technical support and assistance to end- users and clients. They aim to resolve IT-related issues promptly to ensure smooth and continuous business operations. MAIN TASKS AND RESPONSIBILITIES - Provide 1st line on-site and remote IT support to the organisation's end users - Provide after-hours IT support - Provide IT...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups.- Customer Interaction. User Support: Provide frontline support to end-users, addressing their technical issues or inquiries....

Job Description: Respond to service requests and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and troubleshooting for hardware, software, and network-related issues. Assist users with password resets, account unlocks, and basic application support. Accurately log and track all incidents and service requests in the ticketing system. Follow...

Requirements - Matric (Grade 12) with a basic IT-related certification or coursework (CompTIA, A+, N+ or equivalent). - 0–6 months experience in an IT support or service desk environment (graduates welcome). - Good understanding of Microsoft Office and basic troubleshooting skills. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Ability to...

Urgently looking for IT Service Desk Agents Requirements:Matric Certificate IT Qualification 3 - 5 Years in a similar role Experience working on JIRA System Excellent communication skills Salary: R11,000.00 - R13,000.00 per month Ability to commute/relocate: - Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required) Education: - Diploma (preferred)

Job Title: Retail Service Desk Consultant Job Specification:1. Intermediate Numeracy: Ability to work with numbers and calculate pricing accurately. 2. Conflict Management: Proficient in handling and resolving customer conflicts and complaints effectively. 3. Negotiation Skills (Objection Handling): Ability to negotiate and overcome objections raised by customers. 4. Intermediate MS Office...

JOBNUMBER iOCO03470- CONTRACT TYPE Contract- CONTRACT TYPE:OnSite The Role:Our Client is looking for a Service Desk Analystwho will be responsible for providing first line technical support and customer service. A broad understanding of technical procedures and infrastructure is required. Your role will be to handle customer interactions on daily support issues whilst maintaining the set SLA...

The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operationalco-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company. Qualifications: - A relevant IT qualification (A+, N+, MCSE or a combination thereof). - Microsoft Office Specialist (MOS) Master 2010...

Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Service Desk...

Job Summary: We are looking for a skilled and reliable Tier 3 Technician to join our Service Desk team in Johannesburg. This role includes both remote support and occasional on-site visits to client locations. You will need your own reliable vehicle and a valid driver’s licence. Key Responsibilities: - Provide technical support on-site and remotely to resolve issues related to hardware,...

The Support Agent must act as the first level client support of the ISP. The Support Agent is the point of contact for customers with queries about orders and any other queries received after a sale was made (after sales support). Must be a good communicator, working with other departments that are responsible for fulfilling orders or providing service to customers.We pride ourselves on exemplary...

- Ensure incidents and requests are attended to within agreed Service Level Agreements and Operational Level Agreements (SLA/OLA) by either resolving or implementing a workaround to avoid major impact to business. - Ensuring that High Impact incidents are communicated effectively within the organization and to customers. - Attend monthly SLA/SLM meetings with clients and project managers. -...

Key Responsibilities Supply Chain Coordination - Receive and capture stock in the SAP system and ensure accurate distribution. - Perform operational tasks including stores control, stock counts, deliveries, inventory tracking, handling damages, and managing redundant stock. - Monitor and control consignment stock. - Compile and submit daily, weekly, and monthly reports for the Operations...

Overview: A company is seeking a Quality Coordinator - retail environment to ensure that all products, processes, and customer service standards meet the company’s quality and compliance requirements. This role focuses on monitoring product quality, store operations, supplier performance, and adherence to health, safety, and customer satisfaction standards. Key Duties and...

A reputable company in the manufacturing sector is looking for an experienced and hands-on Supply Chain Co-ordinator to join their team based on the East Rand The ideal candidate will take ownership of daily transport planning, yard scheduling, and outbound delivery processes. You'll be responsible for managing transport partners, improving delivery performance, and ensuring goods move on time...

A leading manufacturing company is looking for a skilled Export Administrator to manage shipping operations and ensure compliance with export regulations. This is a full-time, salaried role. Key Responsibilities - Manage full export administration, shipping bookings, and documentation - Liaise with shipping providers to optimise container loads and delivery timelines - Process invoices and...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance evaluations. - Workforce Planning: Ensure...