Key Responsibilities - To provide service delivery and support to internal Stakeholders and clients - Manage and mitigate ICT and Infrastructure risks within the Organization - Maintain continuous improvement within the ICT and Infrastructure environment. - Develop and maintain ICT support procedures. - To maintain stakeholder relations and client service within ICT and Infrastructure...
Location: Hybrid Employment Type: Full-Time Industry: Information Technology | IT Services | IT Operations About the Role WatersEdge Solutions is partnering with a technology-driven client to recruit an IT Service Delivery Manager responsible for ensuring the consistent and high-quality delivery of IT services. This role requires a proactive and detail-oriented professional to oversee service...
An experienced General Manager IT/OT Service Delivery is required to provide strategic direction, leadership, and planning for delivery of all information technology (IT) and operational technology (OT) operations and services in Johannesburg on a permanent basis. Minimum Requirements: - B Degree/B Tech/Advanced Diploma in Information Technology/Computer Science/Engineering/Business...
One of our clients who specialise in offering end to end business solutions within technology, BBBEE and compliance, is seeking an experienced service delivery / project roll-out candidate to join the Operations department. This is a very high performance driven environment, we are in need of candidates with a great track record of managing complex service issues and the ability to manage...
Job Location : Pretoria, Gauteng, South AfricaApplication Deadline : February 22, 2026 Job Purpose - Responsible to the customers and process partners for the development and operation (e.g. innovation, product and requirements management, design, advanced development, test, quality assurance, documentation, maintenance, operation of the IT products and its respective services throughout the...
Team Lead, Service Delivery-049CG Description Description - External Your potential has a place here with TTEC's award-winning employment experience. As an Operations Analyst working as a Team Lead working onsite in Cape Town, South Africa, you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Do you have a passion for leading, mentoring and coaching? Looking for...
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that...
Job Description To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service - Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work - Drive sales across product and campaign initiatives to...
Operations Manager Job Overview The key responsibility of an Operations Manager is to oversee the delivery of integrated Facilities Management services within a fast-paced service environment. - Achieve and maintain high standards in facilities management through effective collaboration with internal teams and external providers. - Direct a team of facilities managers to deliver consistent...
About Hugo Hugo is a next-generation BPO built for today's work. With a global team of over 4,500 people, we specialize in high complexity, judgment led workflows where nuance matters and legacy playbooks break. Our teams deliver some of the world's most demanding digital operations, including AI and model evaluation, multimodal trust and safety, crisis and escalation workflows, and advanced...
Want to do the Best Work of Your Life? Working at Signant Health puts you at the very heart of the world's most exciting sector - a high-growth, dynamic company in an extraordinary industry. We're radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers. Where do you fit in? Service Delivery...
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Service Delivery Field Support Engineer...
Frogfoot is in search of a Service Delivery Co-ordinator (FTTH) - Cape Town. Purpose of the Role This role is perfect for someone who thrives in a fast-paced, customer-centric environment and enjoys coordinating multiple stakeholders to deliver seamless FTTH installations. The FTTH Project Coordinator is responsible for managing and coordinating FTTH orders from acceptance through to...
Job Description Who We Are At SmartPA, we don't just provide support – we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we're the engine behind smarter, more efficient operations. With a...
Service Delivery Agent Duties will include but are not limited to: - Configuring & Implementing Hosted PBX systems and/or implementing ethernet orders - Placement & Monitoring of orders via internal systems - Management of Multi-Product Orders - Router & Firewall configurations - Handing over completed projects. - Building connectivity solutions - Building customer relations - Reporting and...
Job Description To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service - Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work - Drive sales across product and campaign initiatives to...
Key purpose: - The Service Delivery Manager is equally responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations that are deemed necessary to the client. These obligations may reflect operational, commercial and legal obligations. - As the Service Delivery Manager for a client, these employees...
Our BPO client is looking for Service Delivery candidates: Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams Essential Functions - Client Portfolio Management – End of End owner...
Qualifications and Experience: - Matric plus relevant Bachelors Degree or Diploma in Information Technology, Business Management, or related field. - Minimum of 810 years experience in Service Delivery Management, including 5 years in a National or Senior Leadership capacity. - Strong knowledge of Risk Management, Governance, and Compliance frameworks. - Proven experience in managing large-scale...
Key Responsibilities - Lead and coordinate delivery of contracted compliance solutions. - Ensure services (SaaS, training, advisory, support) meet SLAs and quality standards. - Manage risks, resolve issues swiftly, and maintain accurate project records. - Build trusted client relationships and lead regular service reviews. - Oversee multi-disciplinary delivery teams and foster a high-performance...