ENVIRONMENT: A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors agent performance and overall...
Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets. Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as...
OBJECTIVES 1. Main function of the Job - Manage a team of technicians to ensure smooth operation of the facility. - Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and customs upgrades. - Ensure that records, drawings/schematics and working methods for the facility are maintained and...
Company Description Geotab Africa is a recognised leader in fleet management and vehicle telematics, operating across 21 African countries and as part of Geotab's global network, which has over 5 million subscriptions worldwide. The company offers advanced, scalable hardware and software solutions designed for fleets of all sizes, helping businesses monitor driver behaviour, enhance...
Teraco Data Environments 2026/01/14 Gauteng Job Reference Number: DCSSJB1 Department: Infrastructure Management Business Unit Industry: Information Technology Job Type: Permanent Positions Available: 1 Salary: Market Related Purpose of the role The Data Centre Site Supervisor is responsible for the effective and efficient running of the Data Centre facility in its entirety, providing...
FCS Reporting to the Branch Manager The above position is vacant at our Welkom Branch. The overall purpose of this position is to ensure that all deposits have been processed as per the agreement between parties. The Supervisor makes sure that there is a consistent, high quality counting and verification service provided by all relevant staff. Minimum Requirements: - Clear criminal record -...
Purpose of the Job:The purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer service delivery, adherence to company policies, and achievement of performance targets by providing high-quality customer service. Job Objectives:All aspects of overseeing Call Centre Agents:Management of service levels within the...
Afrox, a Linde company Retail Centre Supervisor Roodeport, GP, South Africa | req23505 What you will enjoy doing- As a supervisor, you effectively manage the people, administrative and technical processes of a sales/retail Centre to ensure delivery of superior customer service and the achievement of sales and profit margin targets- You will manage performance of sales Centre staff to deliver...
Our client based in Isando Johannesburg, Is seeking a Data Centre Site Supervisor to join their team. The Data Centre Site Supervisor is responsible for the effective and efficient running of the Data Centre facility in its entirety, providing support to the Data Centre Manager. OBJECTIVES Main function of the Job Data Centre Management - Manage a team of technicians to ensure smooth operation...
Join G4S Cash as a Cash Processing Supervisor in George. Are you great with cash, super organized, and love making sure things run smoothly? G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, is looking for a reliable Supervisor to join our team in George. If you're an SA citizen with a knack for numbers and a commitment to safety, we want to hear from you We...
We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc. - Grade 12 (minimum) - Call centre experience essential - Well versed in disciplinary procedures - Able to roster and rotate staff on a daily basis - Attention to...
1.1 PURPOSE OF JOB To contact customers and provide telecommunication services. To deal with complains and handle queries. 1.2 KEY RESPONSIBILITIES- Promptly respond to customers in an enthusiastic, courteous and efficient manner, using advanced communication skills to control a call, listen and target the objective of the individual customer- Efficiently complete customer requests and provide...
Detail:MAIN FUNCTIONS OF THE JOB: Designs will include DX Cooling systems, chilled water systems, direct and indirect free cooling systems.Review and approve basis of design documents, capacity calculations and mechanical schematics.Review and approve all Commissioning and system testing strategies for each project.Constant enhancement of mechanical systems to ensure high level of...
Job description:Marketing / upselling of products and services to both existing and prospective clients. Ensure that telephonic requests received within the Digital Division are handled efficiently. Ensure that all leads are actioned within agreed service levels and lead to contract conversion targets achieved. Manages all activities and the daily running of the Digital Team. Increase...
1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre performance B2C / B2B inbound and B2C...
One of the prominent leaders in the logistics sector is seeking experienced, client orientated and target driven customer service / call centre staff with a great track record to join their team. Position Overview We are seeking a Customer Service Call Centre Representative to join the logistics team. The role involves handling customer inquiries, resolving issues, and ensuring smooth...
Be Who You Are. Love What You Do.We’re an Aussie brand with our feet on the ground and our heart in our people.Benefits- Competitive base salary- Local and Global career growth - progress your career across our 7 Brands- 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Typo, and Factorie- Discounts for you and your family - medical, travel, financial + more- 13th...
FCS Reporting to the Branch Manager The above position is vacant at our Bethlehem Branch. The overall purpose of this position is to ensure that all deposits have been processed as per the agreement between parties. The Supervisor makes sure that there is a consistent, high quality counting and verification service provided by all relevant staff. Minimum Requirements: - Clear criminal...
OBJECTIVES 1. Main function of the Job - Manage a team of technicians to ensure smooth operation of the facility. - Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and customs upgrades. - Ensure that records, drawings/schematics and working methods for the facility are maintained and...
FCS Reporting to the Branch Manager The above position is vacant at our Westrand Branch. The overall purpose of this position is to ensure that all deposits have been processed as per the agreement between parties. The Supervisor makes sure that there is a consistent, high quality counting and verification service provided by all relevant staff. Minimum Requirements: - Clear criminal record -...