Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets. Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as...
1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre performance B2C / B2B inbound and B2C...
About the job Contact Centre Agent (B2B Sales) Engage UK-Based Businesses and Drive Impact from the Heart of Cape Town Foreshore Cape Town | Full-time | R25,000 per month | 09:00 -17:30 (UK Time), Monday to Friday About Our Client Our client is a dynamic and growing international business headquartered in the UK, with a vibrant support office located in Foreshore, Cape Town. They specialise...
A leading insurance provider is seeking a Team Manager to oversee consultants within the contact centre in Johannesburg. This role focuses on ensuring performance targets are met, fostering exceptional customer service, and mentoring team members for professional growth. The ideal candidate will have a National Diploma, experience in short-term insurance, and a proven record in people management....
Main Purpose Of Job Qualification & Experience - Matric/ Grade 12 - Computer literate (MS Office, Listener, Outlook) - Minimum 2 years’ experience within a contact centre of which technical experience is advantageous Duties And Responsibilities - Booking and scheduling of service calls for technicians - Coordinate after-hour calls for standby Technicians if shifts exceed normal work hours or...
MAIN PURPOSE OF JOB Support and provide superior service to internal and external customers. QUALIFICATION & EXPERIENCE - Matric/ Grade 12 - Computer literate (MS Office, Listener, Outlook) - Minimum 2 years’ experience within a contact centre of which technical experience is advantageous DUTIES AND RESPONSIBILITIES - Booking and scheduling of service calls for technicians. - Coordinate...
A leading recruitment firm in Cape Town is seeking a Contact Centre Support Specialist to provide comprehensive administrative support and logistical coordination services. This role is crucial in executing support activities for the Customer Experience team, ensuring efficient operations in the contact center environment. The ideal candidate will work closely with leadership to enhance customer...
A dynamic BPO service provider is seeking an HR Specialist to oversee HR functions in Cape Town's Contact Centre sector. The role involves client relationship management, performance monitoring, and ensuring compliance with HR policies. Candidates should have a Matric and HR degree/diploma, along with 3-5 years of HR experience. Strong inter-personal and communication skills are essential for...
A global customer service provider in Cape Town is seeking an Operations Manager for their contact centre. This role involves overseeing daily operations, ensuring compliance with standards, and driving continuous improvement initiatives. Ideal candidates will have a strong leadership background in call center operations and a commitment to exceptional customer service. The position offers hybrid...
A healthcare provider in South Africa is seeking a dedicated team leader for their contact centre. The successful candidate will manage a team and ensure targets are met while providing exceptional customer service. Essential qualifications include an NQF5 Certificate in Contact Centre Management and a minimum of 2 years' customer service experience. The role offers opportunities for growth in a...
An established contact centre management company is seeking a Contact Centre Manager in Johannesburg. The successful candidate will oversee the Contact Centre strategy, ensuring exceptional customer service and collaboration across teams to enhance operations. Candidates with 4-5 years of relevant experience and a Business Management qualification are encouraged to apply. The role focuses on...
Join to apply for the Direct Financial Advisor Contact-Centre role at Old Mutual South Africa Let's Write Africa's Story Together! Minimum Requirements - Grade12 (Matric) - A clear criminal and credit check - Proven computer literacy and digital dexterity - Excellent communication skills (written and verbal) Skills - Building Trust - Consultative Selling - Customer Feedback Management -...
At iMas Insurance Brokers, we are committed to driving transformation and diversity in the workplace. In support of our transformation strategy, preference will be given to candidates from designated groups. About this position The Financial Advisor will be responsible for effective marketing of life assurance and funeral products via our Digital Channel (Contact Centre). Job Outputs -...
About the job Inbound Customer Contact Centre Agent Smart, dependable, hardworking, motivated, passionate? Sound like you? Then we have an amazing opportunity for you a global company as a Customer Service Advisor. As a customer service advisor, you will be handling customer queries from first contact. Working in a fast-paced telephony environment, you will deliver exceptional customer service...
CONTACT CENTRE AND BUSINESS PROCESS OUTSOURCING LEVEL 3 LEARNERSHIP OPPORTUNITY Location: Mount Edgecombe, Durban. O‑T‑J (On‑The‑Job) Training: TBC Reference: CC3 Eligibility: Disabled Stipend: R5 000 per month Start Date: 1st July 2023 Learnership Overview We currently have a great opportunity available for 24x vibrant learners looking to cement their careers within the Contact Centre...
A leading recruitment company in South Africa is offering a Learnership Opportunity in the Contact Centre and Business Process Outsourcing sector for vibrant learners. Successful candidates will undergo a structured program leading to a qualification, gaining on-the-job training over the course of twelve months. Candidates must possess a Grade 12 certificate and be young South African citizens...
About the job Contact Centre Support Specialist Responsibilities: - The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team. - The role provides efficient,...
A top recruitment agency in Durban seeks a Contact Centre Team Leader to lead and motivate a team of advisors. The role involves managing performance, achieving KPIs, and ensuring superior customer service. Candidates must have 2-4 years of team leadership experience in a contact center and demonstrate effective leadership abilities. This is a fantastic opportunity to develop a dynamic and...
A leading retail service provider in South Africa is looking for a Contact Centre Manager to develop and implement strategies to enhance customer service. The ideal candidate will have 4-5 years of experience managing contact centre teams, with a focus on performance evaluation and operational efficiency. You will oversee daily operations, collaborate cross-functionally, and lead the team in...
Introduction To develop, implement, manage and oversee OneCart's Contact Centre strategy, objectives, SLAs and initiatives to provide excellent Customer Service. This includes both the WW Dash and OneCart marketplace contact centres and support for the OneCart field operations. To oversee daily operations and personnel, aiming for maximum efficiency and cost-effectiveness and working with...