We are seeking a detail-oriented and insight-driven AI Quality Analyst to evaluate the performance of AI-powered customer interactions across voice and chat channels. This role focuses on ensuring that AI agents deliver accurate, empathetic, and business-aligned responses while continuously surfacing opportunities for model and workflow improvement. The ideal candidate will combine analytical...
We're Hiring:Quality Assurance (QA) Analyst - Call Center (Sales)Company:Exclusive Essentials Working Hours: Monday to Sunday,08:00 AM - 05:00 PM (Rotational days off)Location: Rosebank, Remuneration: R8,500 + Commission BonusPosition Type: Full-TimeJoin our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.We’re looking for a detail-oriented...
Our client a leader in the gaming industry is seeking an experienced Data Quality Analyst to join their team based in Johannesburg. MINIMUM REQUIREMENTS - Grade 12 - Bachelor’s Degree or similar relevant qualifications - Verbal and written English Skills - Numeracy skills (NQF 4) - Computer literacy (NQF 4) - 5 years in a gaming or data role - Experience and broad knowledge of gaming operations...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...
We Want You:Be part of a dynamic, energetic and supportive Team! We are on the search for a Software Quality Analyst 2, who has a knack for executing and documenting the software development process and is actively involved with the test process improvement initiatives. You Bring: - BSc, BCom and Ndip. - ISTQB Foundation Certified. - At least 3 years of QA-related experience. What You'll...
How will you CONTRIBUTE and GROW?:The Quality Control Analyst will be responsible for analyzing prepared gas mixtures and other products according to specification, efficiently and punctually. In this position, the incumbent will ensure that gas mixtures meet the quality standards in-line with Air Liquide SHEQ and IMS requirements and verify that SANAS requirements are met as per ISO 17025:2017...
Job Description We have an amazing opportunity for a Software Quality Analyst in Johannesburg We require a candidate with: •Diploma / certification / degree in software related field •2+ years of software development and test experience on web applications, preferably in Financial or Payments industry •Knowledge of automated test tools and platforms beneficial •Experience and knowledge of...
Jnr Quality/Assurance ANALYST(MUST currently work as an Analyst with Minimum 1-2 Year's experience in the FMCG Industry)- Nasrec, Jhb area (MUST stay within reasonable distance- Clearly Stipulate if your are Willing to Relocate at OwnCost on your Resume/CV**) Jnr QUALITY/ASSURANCE ANALYST -MUST currently work as an ANALYST Should you wish to relocate for this position at Own cost - Stipulate...
About Us and Role Purpose Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Quality Analyst to measure service delivery quality within all customer interaction touch-points against service quality standards and recommend methods of improvement. Your responsibilities...
QA Analyst X 2 1-2 years of experience Age: 21 years and above Requirements:Matric with related qualification Experience in the FMCG or food manufacturing industry is essential Must be able to work in a fast paced and high performing environment Salary will be discussed in the interview and is based on experience. Job Types: Temporary, Temp to permContract length: 6 months Salary: From R8...
Bring your possibility to life! Define your career with us- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Job Description:Analysis (including Business...
Job Summary:Responsibilities: - Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH - Resolve incidents, problems, service requests and change requests in line with business priorities. - Resolve calls logged within the agreed MTTR (Mean time to resolve) included in agreed SLAs. - Ensure Incident / Request updates are at an acceptable quality. -...
As a Test Analyst, you will be responsible for ensuring the quality and reliability of our software applications. Your primary focus will be on: Designing and executing test cases for functional, regression, system, integration, and UAT testing. Identifying, tracking, and managing defects. Collaborating with developers, business analysts, and stakeholders. Working on both manual and automated...
- Blend of innovative thinking - Proactive problem-solving - Commitment to teamwork and ethical standards - Contributing significantly to the overall success of the team. Job specification: • BSc, BCom, Ndip • At least 3 years of QA related experience. • ISTQB certifications are advantageous Job responsibilities: • Analysis and Design: You will examine documentation like business requirements...
Description Lead the design, operationalization, and execution of financial control solutions and data quality frameworks. Ensure alignment with enterprise architecture, regulatory standards, and stakeholder needs. Own product delivery streams while monitoring and improving financial data integrity across systems and processes. Financial Control Design & Execution Design and implement...
-Key Responsibilities:- Extract requirements and tailor criteria for the testing process.- Interact with stakeholders to determine requirements.- Design a new hybrid process for testing and document Testing Process Guidelines.- Develop Testing Continuous Improvement Plan.- Create core functionality manual test scripts.- Conduct Regression testing, Functional testing, and User Acceptance testing.-...
ROLE PURPOSE The purpose of this role is to support the development and execution of a real-time audit programme within the MSOC support organisation. The role is responsible for auditing the quality of customer-facing support interactions to ensure accurate, efficient, and compliant service delivery. The role will identify key areas for continuous improvement, assist in the implementation of...
Contract position Hands-on experience with some of the following disciplines: - Oracle, DQL Server, MySQL - Web Methods - Web Services - Automation/ Scheduling tools/ frameworks - SOA - F5 - SQL Server Integration Services - SQL Server Reporting Services - ESB - Microsoft Frameworks (CSF, CCF, etc) - Working knowledge of AP-based services (e.g. REST, SOAP) - Scripting with any language - Amazon...
1-4 years B-BBEE Experience Attributes, Skills and Competencies- Excel, Word, and PowerPoint- Presentation skills, i.e., be able to conduct kick-off and report-back meetings- Verification/auditing skills and understanding of audit concepts- Able to cope with tight timelines- Ability to build rapport.- Good interpersonal skills.- Analytical ability.- Mature and able to handle conflict.- Team...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...