Responsibilities: - Regular visits to external CMT factories along with the in-house factory - monitor the quality at each production stage and report on defect findings. - Inspecting, Measuring and Submitting documentation for FF, PPS, and BPS samples - Checking PP markers before production for each style with the Cutting room Manager. - All round quality control for all styles whilst following...
Job Advert Summary:Guided by its purpose to provide products for patients to alleviate pain and suffering and improve their quality of life, NBI’s vision is to be the leading African manufacturer and supplier of quality therapeutic proteins and diagnostic products.National Bioproducts Institute NPC has a vacancy for the role of QA Specialist. The successful incumbent will be required to support...
An established CMT factory in the South Coast of Durban is seeking a Quality Assurer / Quality Controller Minimum Requirements - Matric - essential - Ability to read, write & count - Good understanding and communication of English - Attention to Detail Key Competencies- A Quality personnel has to maintain a right Quality Management System to ensure quality of product;- Ensure that...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center...
Provides a "hands-on" service in controlling deliverable documentation in Manufacturing/Production. Application Instructions:Duties and Responsibilities:Manage Documentation: Oversee the intake, handling, and storage of documentation. Document Control: Develop and implement processes for document control, ensuring all documentation meets formal requirements and standards. Review and Update:...
Key Responsibilities:- Lead, coach, and support a team of QA Analysts to ensure high-quality performance across campaigns.- Monitor and evaluate outbound calls to ensure compliance with company standards and regulatory requirements.- Use Callbi analytics to extract insights, generate reports, and provide feedback to operations teams for performance improvement.- Conduct regular calibration...
The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...
Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 22, 2026 KEY PERFORMANCE AREA - Help to develop a culture of patient centred, data driven care, with high reliability of clinical processes. - Promote on-going proactive reduction of safety risks to patients in the design and redesign of organizational processes, functions and services using quality and...
Trace Manager The Trace Manager will be responsible for the operational management of the Trace Department and optimizing contactability on the dialer, through the effective use of all trace tools and available resources to achieve business goals. The effective monitoring of contactability outcomes and associate's performance to ensure the collections daily, weekly and monthly targets are...
Other Location- Durban, South AfricaLanguage- English*** Job Advert:What you’ll be doing in this role- Leading, developing and coaching a team of Quality Analysts/Team Leaders- Managing team performance in line with objectives and metrics- Delivering/overseeing QA induction training and accreditation, check the checker activity on QA and QA coaching- Leading/overseeing account Quality...
About us:HyperDev is a new developer-focused spin-out within the HyperionDev ecosystem, one of the world’s leading providers of accelerated tech education. Our mission at HyperDev is to help people Write Code Right and 10x their impact by radically improving how developers build, learn, and grow in their work using generative AI. We’re building the first tool that truly bridges the gap between...
Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
A leading FMCG manufacturing company is seeking an experienced and hands-on Factory Manager to oversee daily operations, production efficiency, and team performance in a fast-paced factory environment. The ideal candidate must have strong leadership abilities, technical knowledge, and a track record of managing teams within the FMCG...
General Role Description: The UAT (User Acceptance Testing) Tester plays a crucial role in the software development lifecycle, ensuring that the final product meets both the business requirements and the end-users' needs before it is released to the market. Working within the Quality Assurance (QA) team, the UAT Tester collaborates closely with business analysts, developers, and project managers...
My client, a leading and well-known company based in Cornubia, Durban requires a competent Customer Service Specialist with experience in the Printing or Agency Industry. We are seeking a proactive and detail-oriented Customer Service Representative to provide efficient administrative and client support to the Accounts Executive and production teams. The ideal candidate will understand customer...
About the Role A leading BPO organisation is seeking an experienced and strategic Head of Talent to lead all aspects of talent acquisition, learning & development, and talent management across the business. This is a senior, hands-on leadership role responsible for shaping and delivering end-to-end Recruitment and Training strategies that support high-volume operations, leadership pipelines,...
ENVIRONMENT: PROVIDE exceptional technical customer support as the next Systems Engineer sought by a Customer Experience Tech Specialist to join its team. Your role will include Linux Server Administration, VICIdial support and configuration, Genesys Cloud CX implementation and support & Qcontact implementation and support. Applicants must have Matric/Grade 12, an IT Diploma and Certifications...
The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...
The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...