problem incident manager jobs in Edenvale

A recruitment firm is looking for an IT Incident and Problem Specialist in Johannesburg, South Africa. The candidate should hold a relevant certificate or diploma and possess 3-5 years of system analysis experience. Responsibilities include building collaborative relationships across teams, compiling progress reports, and partnering with service teams to improve stability in a production...

A leading software solutions provider in Johannesburg is seeking an experienced individual for a customer support role. You will assist in resolving support cases, providing analytical solutions, and mentoring team members. The ideal candidate should possess a Computer Science degree and extensive experience in customer service within a software environment. This position offers a flexible hybrid...

ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...

Company Overview FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We are a tight‑knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid‑sized businesses since 2007. We’re also rapidly growing and looking for top‑tier candidates who share our four core values: - Team players,...

This details all the information about the job posting.- Share this job as a link in your status update to LinkedIn. Do you see a future that includes more?More exposure to innovative technologies, more personal growth, more experience?Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.: - Job Title- Problem Manager-...

Job Description:The role is a key role within IT Service management. As the Problem Manager, you will be responsible for preventing incidents from happening as well as minimising the impact of incidents that can’t be prevented. This role identifies, prioritizes, and assigns responsibility for problems and then manages them through the entire process to solution. A key part of the role is creating...

A leading consulting firm in Johannesburg is seeking a Manager in Cyber Forensic and Response to manage secure and efficient forensic infrastructure on Azure. The ideal candidate should have 4–8 years of experience in IT/security operations and at least 3 years managing Azure environments. Relevant Azure certifications and a degree in IT or related fields are preferred. This role is crucial for...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

A leading recruitment agency in South Africa is seeking a Risk Manager for the security sector in Johannesburg. The ideal candidate must have at least 5 years of managerial experience in the security industry and possess strong leadership, communication, and conflict resolution skills. Candidates should be on 24-hour standby, physically fit, and have valid PSIRA registration. This is a full-time...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

About the job IT Incident and Problem Specialist - Certificate or Diploma in computer science, information systems, or related fields - 3 - 5 years experience in a system analysis experience Responsibilities: - Build working relationships across teams and functional lines in oyder to enhance work delivery, collaboration and innovation - Develop, encourage and nurture collaborative...

A global software solutions provider is seeking a skilled individual for a customer support position. You will assist in investigating and resolving complex issues while ensuring excellent service for clients. The role requires a background in computing or related fields, along with an understanding of relevant software. This position offers a flexible hybrid work environment that promotes...

A leading ICT service provider in South Africa is looking for a Problem Management Specialist responsible for ensuring reliable IT service delivery and improving service quality. This hybrid role involves overseeing service performance, managing incidents and problems, conducting root cause analysis, and enhancing operational efficiency. Candidates should have over 5 years in ICT Service Desk,...

A leading recruitment agency in Johannesburg is seeking an experienced service delivery manager to oversee application support and maintenance. The ideal candidate will have at least 3 years of service delivery management experience, along with solid practical experience in incident management. The role requires strong problem-solving skills and knowledge of ITIL practices, with additional favor...

At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

ROLE PURPOSE ROLE REQUIREMENT- Ensure that the Problem Management process is conducted correctly.- Ensure that the Problem Management KPIs are met.- Ensure that the Problem Management process operates effectively and efficiently.- Ensure that Problem Management Staff are empowered in their jobs.- Ensure that process, procedure and work instruction documentation is up-to date.- Provide management...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...

A professional recruitment agency is seeking a candidate to implement a cyber resilience programme and manage cyber security incidents. The ideal applicant will have 3-4 years in risk management and 5-7 years in vendor management within IT services. Understanding of cyber security trends and experience in the banking or financial services sectors is crucial. Duties include coordinating incident...

The Incident Manager (IM) is a trusted account team member who works with our Customer Service and Support engineers and our customers to manage complex reactive support scenarios and provide insights into operational health opportunities for customer accounts. The goal of the IM is to be the customer advocate and enable resolution of Reactive Issues through the following key activities: -...