Operations Manager Call Centre jobs in Cape Town

We are looking for a Head of Operations - Call Centre Basic Function- Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability- Ensure all migrations are managed seamlessly- Map peer levels across client organization and establish peer level relationships within the client organization- Establishing...

Montague Gardens Vehicle Call Centre Sales Manager Appointment: Permanent, full-time position Salary: R15 000 CTC per month plus commission Benefits: Pension, Medical aid and Funeral benefits A well established, large Multi Franchise Dealership is looking for an experienced Vehicle Call Centre Sales Manager. The successful candidate will be responsible for planning, managing, monitoring the...

The overall objective of this role will be to support the Head of VIP and Customer Success in improving customer service and maintaining high levels of performance from all staff whilst achieving customer satisfaction goals. Minimum Requirements: - Tertiary Qualification (Pre-requisite) - 3- 5 years experience within Call Centre Management role (preferably iGaming) - Strong Leadership skills -...

Call Centre Manager Are you ready to take the next step in your career? The purpose of this position is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a shifted environment Minimum...

Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. • Leading and managing a team of Call Centre Agents to achieve client SLA requirements •...

Key Responsibilities- Deliver success against KPI targets and plans, through effective management of the sales team- Recruit, onboard, and train a high-performing team of Sales reps to generate qualified leads.- Communicate and report precise performance metrics for the sales team- Prospecting, targeting, identifying and cultivating net new business opportunities across territories.- Work closely...

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer...

Job Description:We are seeking an experienced Call Centre Consultant to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers professionally, and maintain accurate records. Location:Table View / Parklands / Milnerton Key Responsibilities: - Answer and manage customer calls efficiently - Provide accurate information and support to clients - Maintain...

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales. Key Responsibilities: - Conduct outbound calls to customers to promote products and services - Provide exceptional customer service...

The Opportunity: Join Fundwell’s 2026 Expansion Phase Are you a high-energy sales hunter looking for more than just a "job"? VirtuHire is the exclusive growth partner to Fundwell, a premier US-based business financing firm. As we kick off January 2026, we have opened a limited number of seats for our newest intake. We are rapidly scaling our Cape Town hub toward a 200-seat powerhouse, and we...

Job Number 23127846 Job Category Rooms & Guest Services Operations Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Function Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable...

Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Job Knowledge , Skills and Experience National Diploma in Public Relations/Marketing or equivalent qualification At least 3 years Higher Education Call Centre experience Recommended: Call Centre supervisory experience will be advantageous Key Performance Areas / Principal Accountabilities Managing the daily running of the Call Centre Setting and meeting performance targets for speed, efficiency...

Description / Key Performance Areas Marketing Old Mutual products to new and existing clients telephonically, in line with the client’s needs and financial goals, to enable positive financial futures and protection of assets and estate. As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and...

Lewis Stores (Pty) Ltd, a Financial Services Provider (FSP 2815), is seeking to employ an experienced and competent Insurance Call Centre Quality Assurer This is an exciting opportunity for an individual who has the knowledge, skills, and experience. The role reports to the Financial Services Manager. The individual will: - Conduct audits on recorded and live calls, - Oversee/supervise/monitor...

Additional InformationJob Number25194612Job CategoryRooms & Guest Services OperationsLocationThe Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000ScheduleFull TimeLocated Remotely?NPosition Type Non-Management**FunctionAre you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable experiences. We are...

Job Title: Call Centre Agent Location: Cape Town, Western Cape (Central Business District) Potential for hybrid work after training, subject to company policy About the Company: A healthcare organisation based in Cape Town is focused on making early health screening more accessible through high-quality, client-centred services. It operates at the intersection of advanced medical technology and...

, Permanent Position: Call Centre Agent Company Overview: Msuez Uk is a leading provider of customer service solutions in the United Kingdom. With over 10 years of experience, we have built a reputation for excellence in delivering exceptional customer experiences. We have recently expanded our operations to Cape Town, South Africa and are looking for highly motivated and skilled individuals to...

The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant ‘fit and proper’ requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to impact direct insurance sales in the...

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales. Key Responsibilities: - Conduct outbound calls to customers to promote products and services - Provide exceptional customer service...