operational excellence jobs in Western Cape

A leading retail company in Stellenbosch seeks a dedicated Store Manager to oversee the store operations, ensuring financial performance and excellence in customer service. The ideal candidate will have at least 5 years of experience in retail/FMCG management, strong financial acumen, and a proven track record in leading diverse teams. This permanent contract offers a market-related remuneration...

A renowned hotel group is seeking a Hotel Manager for The Bay Hotel in Camps Bay, Cape Town. The ideal candidate will have strong leadership and operational skills, overseeing daily hotel functions and ensuring high guest service standards. With a focus on collaboration and compliance, this full-time role offers competitive remuneration and opportunities for growth within the company. You will be...

A leading retail company is seeking an Operations Director in Cape Town. The ideal candidate will have over 10 years of experience in retail management, including 5 years at the executive level. Responsibilities include overseeing store operations, designing sales strategies, and collaborating with the executive team. The position offers highly competitive remuneration, and strong leadership and...

A global leader in customer experience solutions is seeking an Associate Director of Operations in Cape Town, South Africa. This role involves optimizing operations and leading teams to ensure industry-leading customer service. The ideal candidate should have a minimum of 5 years of experience in a senior Operations Manager role, strong communication and negotiation skills, and expertise in...

A logistics and staffing company based in Worcester, South Africa, is looking for a Warehouse Manager to oversee operations, maintain stock levels, and ensure compliance with health and safety regulations. The ideal candidate will have proven experience in warehouse management, strong leadership skills, and proficiency in warehouse management systems. Working closely with the team, this role aims...

A leading outsourcing company in Cape Town is seeking a Mid-Senior level People Partner to establish strategic partnerships with operations. The role involves providing HR advisory, driving performance improvements, and ensuring compliance with policies and legal requirements. Candidates should possess an HR tertiary qualification and 3-5 years of experience in an HR role, with strong skills in...

Job Title: Product Operations Lead (Product Owner) The role of a Product Operations Lead is pivotal in ensuring the smooth execution and lifecycle management of customer-facing components within the product portfolio. This includes operational support, bridging delivery and stakeholder engagement, as well as escalation when needed. Main Responsibilities - Coordinate OEM lifecycle activities to...

A leading service provider in Cape Town seeks a Service Delivery Manager to oversee team performance, ensure operational excellence, and maintain high staff engagement. The role requires substantial management experience, ideally in a BPO environment, and involves coaching Team Managers to deliver top-tier customer service. Candidates must have a Matric qualification, proficiency in Excel, and...

A leading quick-service restaurant chain located in Cape Town is seeking a highly experienced Functional Head of Logistics to manage and optimize supply chain and logistics operations. This pivotal role will ensure cost efficiency and service excellence, requiring 10–15+ years of logistics experience, particularly in QSR or FMCG sectors. The ideal candidate will demonstrate proven leadership in...

A retail management company in South Africa seeks a skilled Retail Store Manager. The role focuses on leading operations, managing staff, and ensuring excellent customer service. Candidates should have a diploma in Business Administration or related fields, along with extensive experience in retail sales and marketing. This position requires strategic planning and the ability to foster...

A leading global quality firm is seeking a Head of Quality / Assistant Vice President to redefine quality delivery across insurance. The ideal candidate must have a graduate degree, 5+ years in BPO operations, and extensive process improvement experience. Responsibilities include managing a high-performing team, driving quality excellence, and implementing robust quality frameworks. This pivotal...

DUTY MANAGER FRANSCHHOEK, WESTERN CAPE Own every moment. Make every shift memorable. Located on a tranquil wine estate surrounded by mountains and manicured gardens, this boutique property is a place where thoughtful service meets understated elegance. Were seeking a Duty Manager who thrives on responsibility, connection, and the rhythm of luxury hospitality. What Youll Do - Oversee daily...

🎓 Design & deliver engaging soft-skills, communication and customer-service training 🔁 Continuously refresh training content and coaching plans 🧾 Lead the Ops QA team (coach development, calibration, and quality standards) 📊 Analyse customer communication trends and implement solutions to improve clarity, tone and efficiency ✌🏻 Report directly to the COO 📍 V&A Waterfront, Cape Town (on-site) Who...

Customer Excellence Manager Deliver world-class customer service for a growing international business UK hours, fully remote! Customer Service | Remote (South Africa-based) | R28,000R38,000 About Our Client Our client is a thriving, fast-growing business with a reputation for delivering outstanding customer experiences. They operate with a customer-first mindset and are expanding their South...

Assistant Vice President - Quality ExcellenceJob Info - Job Identification 7516 - Posting Date 12/05/2025, 12:44 PM - Locations ZA Cape Town C40 (Work From Office) - Job Role Business Process & Service Excellence -Quality Excellence - Experience (In Years) 12-15 Job Description Responsible in establishing and monitoring quality control measures, conducting regular calibration exercises, and...

A leading retail company in Paarl is seeking a Store Manager to ensure efficient and effective operations, maximizing sales and customer satisfaction. The ideal candidate will have at least 5 years of experience in store management within the retail or FMCG sector. Key responsibilities include driving sales performance, managing operational activities, and leading the team to deliver exceptional...

A retail company in Knysna is looking for a Store Manager to lead operations and ensure service excellence. Responsibilities include driving sales, managing stock, and optimizing operational performance. The ideal candidate will have over 5 years of store management experience in retail/FMCG and strong financial management skills. Commitment to customer service excellence and team development is...

A leading retail company in Cape Town is seeking an Assistant Store Manager to support the Store Manager in driving sales and ensuring exceptional customer service. The ideal candidate will have a minimum of 2 years of experience in retail/FMCG operations and a Grade 12 qualification. An understanding of financial management and customer service excellence is essential for this role. This...

A leading South African retail company seeks a Store Manager to ensure efficient operations and service excellence. The ideal candidate will have at least 5 years of store management experience within a retail or FMCG environment, with a proven track record in financial management and team leadership. Key responsibilities include driving sales, managing operations, and enhancing customer...

A well-known retail company in Cape Town is looking for an Assistant Store Manager to support the Store Manager in driving sales and ensuring service excellence. The ideal candidate should have at least 2 years of experience in a retail/FMCG environment, a strong understanding of financial management, and the ability to motivate a team to achieve targets. This role requires effective management...