operational excellence jobs in Cape Town

A renowned hotel group is seeking a Hotel Manager for The Bay Hotel in Camps Bay, Cape Town. The ideal candidate will have strong leadership and operational skills, overseeing daily hotel functions and ensuring high guest service standards. With a focus on collaboration and compliance, this full-time role offers competitive remuneration and opportunities for growth within the company. You will be...

A global leader in customer experience solutions is seeking an Associate Director of Operations in Cape Town, South Africa. This role involves optimizing operations and leading teams to ensure industry-leading customer service. The ideal candidate should have a minimum of 5 years of experience in a senior Operations Manager role, strong communication and negotiation skills, and expertise in...

A leading outsourcing company in Cape Town is seeking a Mid-Senior level People Partner to establish strategic partnerships with operations. The role involves providing HR advisory, driving performance improvements, and ensuring compliance with policies and legal requirements. Candidates should possess an HR tertiary qualification and 3-5 years of experience in an HR role, with strong skills in...

Wiodąca firma konsultingowa w Południowej Afryce poszukuje Dyrektora Operacyjnego, który będzie odpowiadał za zarządzanie operacjami centrum kontaktowego. Osoba na tym stanowisku będzie odpowiedzialna za opracowanie strategii operacyjnych, zarządzanie zespołem oraz osiąganie wskaźników wydajności. Idealny kandydat powinien mieć minimum 5–10 lat doświadczenia w senior management i wykazywać silne...

A leading service provider in Cape Town seeks a Service Delivery Manager to oversee team performance, ensure operational excellence, and maintain high staff engagement. The role requires substantial management experience, ideally in a BPO environment, and involves coaching Team Managers to deliver top-tier customer service. Candidates must have a Matric qualification, proficiency in Excel, and...

A leading quick-service restaurant chain located in Cape Town is seeking a highly experienced Functional Head of Logistics to manage and optimize supply chain and logistics operations. This pivotal role will ensure cost efficiency and service excellence, requiring 10–15+ years of logistics experience, particularly in QSR or FMCG sectors. The ideal candidate will demonstrate proven leadership in...

A leading retail company in Cape Town is seeking an Assistant Store Manager to support the Store Manager in driving sales and ensuring exceptional customer service. The ideal candidate will have a minimum of 2 years of experience in retail/FMCG operations and a Grade 12 qualification. An understanding of financial management and customer service excellence is essential for this role. This...

🎓 Design & deliver engaging soft-skills, communication and customer-service training 🔁 Continuously refresh training content and coaching plans 🧾 Lead the Ops QA team (coach development, calibration, and quality standards) 📊 Analyse customer communication trends and implement solutions to improve clarity, tone and efficiency ✌🏻 Report directly to the COO 📍 V&A Waterfront, Cape Town (on-site) Who...

Customer Excellence Manager Deliver world-class customer service for a growing international business UK hours, fully remote! Customer Service | Remote (South Africa-based) | R28,000R38,000 About Our Client Our client is a thriving, fast-growing business with a reputation for delivering outstanding customer experiences. They operate with a customer-first mindset and are expanding their South...

A leading retail company is seeking a Store Manager for their location at V and A Waterfront in Cape Town. The ideal candidate will have proven retail management experience and will be tasked with providing leadership and managing store operations to achieve sales and customer service goals. This role offers a chance to work in a dynamic environment where you can inspire and motivate a team while...

A global experience company is seeking a Regional Process Owner to lead process design and improvement for the Order to Cash (O2C) processes. This role involves working closely with teams to implement best practices and drive automation initiatives. Candidates should have at least 5 years of experience in O2C operations and possess strong analytical skills. This position offers an exciting...

A leading retail company in Cape Town is seeking an experienced Store Manager to drive sales performance and manage store operations. You will be responsible for achieving turnover targets, managing inventory, and leading a team to deliver exceptional customer service. The ideal candidate has at least 3 years of retail management experience and a strong focus on team development. This role offers...

This role is suited to a hands-on finance professional who is equally comfortable managing financial controls and being actively involved in day-to-day operations on the factory floor. Key Responsibilities: - Finance: - Full financial management function, including budgeting, forecasting, and cash flow management - Monthly management accounts and financial reporting - Costing, margin analysis,...

ob Description: A dynamic and well-established organization is seeking an organized and detail-oriented Operations Assistant to support daily operational activities across multiple departments. The successful candidate will assist with administration, coordination, and team support to ensure smooth and efficient operations while maintaining high standards of service. Key Responsibilities: -...

This role is suited to a highly organised tourism professional who thrives in a fast-paced, client-facing environment and is comfortable balancing consulting, operational coordination, and after-hours standby responsibilities. This is not a junior role - you need to be confident, accurate, and able to manage complex, multi-day bookings from start to finish. Key Responsibilities: - Capture,...

Position Overview Job Summary: As part of our strategic goal to become a First Choice Retailer, Crusaders Corporate is seeking an ambitious and dynamic individual to join our team as a key member of to the management team. The position will report directly into the CEO of the division, allowing for hands on exposure to the operational side of the business . This exciting opportunity offers a...

Key Responsibilities: - Manage end-to-end warehouse operations including receiving, storage, picking, dispatch, and returns - Lead, manage, and develop warehouse teams, team leaders, drivers, and support staff - Drive operational efficiency, productivity, and cost control across all warehouse activities - Ensure accurate stock control, FIFO principles, and regular stock counts and stock takes -...

Role Purpose The Operations Co-ordinator is responsible for coordinating the day-to-day warehouse operations within an FMCG environment. This role works closely with warehouse staff, logistics, and sales to ensure effective scheduling, stock availability, and the smooth movement of goods in and out of the facility. This is a hands-on role requiring strong organisation, planning, and...

A well-known retail company in Cape Town is looking for an Assistant Store Manager to support the Store Manager in driving sales and ensuring service excellence. The ideal candidate should have at least 2 years of experience in a retail/FMCG environment, a strong understanding of financial management, and the ability to motivate a team to achieve targets. This role requires effective management...

A leading retail company in Cape Town seeks an Assistant Store Manager to ensure efficient store operations and drive customer loyalty. The role requires at least 2 years of experience in retail or FMCG and a relevant qualification. Key responsibilities include supporting the Store Manager, achieving financial targets, and executing marketing initiatives. Applicants should have strong...