Client Management - Ensuring client specific requirements are met. - Ensure accurate operational reporting - Ensure accurate financial reporting - Client Satisfaction Contractual Oversight - Providing contractual / Legal oversight - Meeting all client contractual obligations within budget and time constraints - Negotiating and implementing Charter contracts / agreements for SAMSA MSP managed...
Roles and Responsibilities Reports to: Service Desk Manager Working hours: Mon-Fri 8:00-18:00 (UK time) shifted weekly. Salary: R25 000 R30 000 basic salary + Medical Aid, provident fund, income protector benefits Location: Cape Town (SA) Our client is a UK-based Managed Services Provider with nearly 25 years of delivering IT support, cybersecurity, cloud, communications, and connectivity...
Key Responsibilities First-Line Support - Monitor and respond to incoming helpdesk tickets - Resolve common IT issues including: - Password resets and account lockouts - Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues) - Basic workstation troubleshooting - Printer and peripheral support - Software installation and configuration Microsoft 365 Support - Assist with basic...
1st Line Service Desk Engineer Be the first line of support in a fast-paced MSP environment, solving real client problems daily Cape Town (Gardens) | R25,000 R30,000 per month About Our Client A well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. Known for combining technical expertise with excellent customer service,...
Key Responsibilities: - Provide technical leadership and architectural direction, partnering with the CEO on standards, infrastructure decisions, change control, and project approvals. - Translate client requirements into standardised, supportable best-practice solutions and SOPs across hardware, software, networking, security, and monitoring. - Oversee day-to-day service delivery, ensuring SLA...
Key Duties & Responsibilities: - Manage Microsoft 365 / Entra ID (user access, permissions, MFA) - Administer Windows endpoints (updates, compliance, asset lifecycle) - Handle networking basics (Wi-Fi, VPN, firewalls, ISP coordination) - Support onboarding/offboarding and general IT support - Liaise with a managed service provider (MSP) - Maintain clear IT documentation, SOPs, and runbooks -...
Role: Microsoft Systems Engineer Location: Cape Town - Century City Salary: Negotiable Main duties and responsibilities - Resolving all escalations from Tier 2 support - Implement changes and projects such as version upgrades and migrations - Perform proactive optimization and implementation best practice - Document processes and procedures to increase repeatable quality and automation -...
ENVIRONMENT: A thriving Managed Service Provider company seeks a highly driven Technical Services Manager to lead its service delivery operations overseeing both the Helpdesk and Technical Services teams ensuring exceptional customer experience, smooth operation of client environments, and a strong internal technical culture. The ideal candidate must have Matric / Grade 12 (Compulsory); 5+...
What Were Looking For: Must-Have Skills & Qualifications: - 5+ years of experience in a NOC or IT MSP environment. - Deep knowledge of Windows Server (2012 R2 through 2022). - Mastery of Active Directory, DNS, DHCP, IIS, and PKI. - Comfortable with VMware vSphere 6.5+, Hyper-V, and SAN/NAS storage systems. - You understand VLANs, routing, and firewalls like a second language. - Proficiency in...
The Role At iOCO, we're more than just a company; we're a dynamic team committed to pioneering solutions that matter, driving business agility, and ensuring digital resilience for our clients. We are seeking a Project Administrator with strong financial services experience to join us. Please note that this role is based in Cape Town, and is hybrid, twice a week in office. What you'll do: -...
A company that provides smart, custom water and wastewater treatment solutions, is seeking an IT Administrator who will manage and optimize the client's IT infrastructure across all sites. Responsibilities: - Systems & Network Administration - Full administration of the Microsoft 365 environment (licensing, permissions, and data retention). - Maintain and optimize UniFi networking (VLANs,...
Helpdesk Agent (IT) (JB5809) Cape Town R15 000 to R18 000 a month (Negotiable depending on experience) Permanent An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Town–based team. This entry-level role serves as the first point of contact for clients, providing first-line technical support within an...
EXPRESSION OF INTEREST - G4S CASH IN TRANSIT DRIVER - CAPE TOWN Job Introduction This role is responsible for accepting accountability and responsibility by becoming the custodian of the G4S vehicle and assets, during operational deployment and performing Cash in Transit (CIT) services for various customers, whilst ensuring compliance with all companies policies, driver operating procedures and...
Who are KochoKocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.Job PurposePurchasing Analyst is responsible for assisting with all purchasing enquiries that we currently have within the Shared Services...
Contractual and Legal Advice - Compilation and legal advice (and legal liability) on legal documents and contracts, Memorandum of Understanding, 3rd party contracts as well as MSP crew contracts and accompanying documents. - Involvements and input (interpretation) on the Service Level Agreement that SAMSA MSP has with DEFF. Regulatory - SAMSA Regulatory Assistance – Providing legal advice...
About Us: Our client is a leading Managed Service Provider (MSP) based in Cape Town, offering top-notch IT and connectivity support to a diverse range of clients. They pride themselves on delivering exceptional service and innovative solutions to meet the evolving needs of their clients. As they continue to grow, they are seeking a highly skilled and motivated Senior IT Field Services Technician...
Experienced MSP Engineer Required About the Company Join a rapidly growing Managed Services Provider delivering high-quality IT support, cloud solutions, cyber security services, and project consultancy. The company supports clients across London and surrounding counties, offering a dynamic environment where technical professionals can expand their skill set and progress their careers. About...
ENVIRONMENT: ARE you the go-to person for solving tech problems? Then a dynamic provider of comprehensive IT solutions with a customer base across South Africa wants you as their next Support Engineer where you will play a key role in delivering exceptional IT support to clients. You'll have the opportunity to work on interesting projects, develop your technical skills, and grow your career in a...
Key Responsibilities Client Ownership & SLA Delivery - Act as the primary technical contact for assigned SLA clients - Take ownership of incidents, requests, and problems for those clients - Ensure tickets are handled in line with contractual SLAs and internal KPIs - Proactively communicate with clients regarding progress, delays, and resolutions Technical Support (Tier 2 / Intermediate) Provide...
Location: Century City - Onsite Job Summary: Our client is looking for a skilled and motivated Systems Engineer to join their team. In this role, you will be responsible for the proactive monitoring, incident management, and maintenance of client infrastructure and systems. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a customer-focused...