A recruitment agency seeks a Senior Business Process Analyst in Durban. The role requires over 15 years of experience in designing and implementing business processes, with expertise in Lean Six Sigma and ITIL certifications. Responsibilities include defining process design criteria, facilitating sessions with process owners, and mapping/documenting processes to ensure alignment with best...
Key skills/attributes/position-specific competencies: - Strong written and verbal communication skills. - Good interpersonal skills and technical capabilities. - Excellent problem-solving and attention to detail. - Ability to multi-task in a deadline-driven environment and show initiative. - Strong organizational and resourceful capabilities. - High levels of attention to detail and resilience -...
A leading service provider in South Africa seeks an experienced IT Service Delivery Manager to oversee service desk operations and ensure compliance with ITIL best practices. The role requires over 7 years of experience in IT operations management and a strong familiarity with service level reporting. Candidates with excellent analytical, leadership, and communication skills will thrive in this...
A global technology firm is seeking a Release Manager to oversee software release processes. This hybrid role involves managing schedules and collaborating with diverse teams to ensure timely delivery. The ideal candidate has proven experience in release management, strong knowledge of ITIL, and excellent communication skills. This position offers a fantastic opportunity for career development...
Introduction A well-established company based in Midrand, Johannesburg is looking for a ITIL certified IT Manager to join their team. Send your CV to hr5 (at) peopledimension (dot) co (dot) za. Duties & Responsibilities: • Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day. • Manage technical escalations and Raise...
An IT consulting firm based in Cape Town is seeking an IT Systems Engineer. The successful candidate will provide technical support to clients, troubleshoot various issues, and ensure compliance with ticket management processes. Applicants should have a minimum of 3 years' experience in IT support, proficiency in Microsoft 365 and Azure, and strong communication skills. This role offers a dynamic...
A leading IT solutions firm in Johannesburg seeks a Product Engineer to design and enhance IT processes for operational excellence. This role requires a strong understanding of IT process frameworks like ITIL, with over 5 years of experience. The ideal candidate will have excellent analytical and stakeholder engagement skills, alongside relevant qualifications in Information Technology....
Job Overview and Purpose Contribute to the overall success of the organization by designing and optimizing business processes that drive efficiency, effectiveness, and customer satisfaction. Duties and Responsibilities - Serve as a subject matter expert on IT Service Management (GRC, FSM, CSM, ITSM, ITAM, ITOM, etc.) processes and guide clients toward ITIL 4 constructs. - Articulate and drive...
A leading IT Service Management firm in Johannesburg is seeking a specialist to optimize business processes driving efficiency and customer satisfaction. The role involves designing IT Service Management practices, client engagement, training, and continuous process improvement. Ideal candidates will have a strong background in business process consulting and ITIL certifications. This position...
A leading airline company in South Africa is seeking a Change Manager to assist in governing IT Service Management practices. The role involves leading change initiatives, performing impact assessments, and ensuring seamless implementation. The ideal candidate will have a Bachelor's Degree in IT, 5-7 years of experience, and an ITIL Practitioner certification. Strong communication skills and the...
Process & IT Governance Lead For the IT department, we are looking for a full-time Process & IT Governance Lead Full-time · Middelburg We are looking for a hands-on Senior Specialist to take ownership of our IT service management processes and Jira Service Management (JSM) platform. This governance-focused role ensures structured change control, accurate reporting, audit readiness, and...
Leading Software house is looking for a Process Manager to manage Projects in the company, collaborating with key stakeholders with focus on Agile methodologies and processes, possessing strong Technical skills, ServiceDesk Plus and DevOps. Will be responsible for evaluating the production processes to identify improvement strategies and increase efficiency. Description Will be responsible for...
Our client requires the services of a Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.- Amazing brand with innovative technology: - Excellent teams in Global team collaboration: - High work-life balance with Flexible hours: - Agile working environment POSITION:Until December 2026 EXPERIENCE: 4-6 Years related working experience. COMMENCEMENT:As soon as...
Functieomschrijving We are currently looking for a Service Continuity Process Owner to support the business in achieving its strategic objectives. Implement and drive the Service Continuity Process as a practice within Dimension Data MEA. Drive Continuity through governance and efficiency via the practice, an effective services governance framework that is consistent with general requirements...
Job Location : Johannesburg, Gauteng, South Africa Application Deadline : February 13, 2026 About the role - The Client Experience Executive is a key member of the Carrier Solutions Executive Committee (Exco) and plays a pivotal role in defining, executing, governing, and enhancing the end-to-end client experience within the Carrier Solutions Division of Reflex Solutions. - Working...
A leading recruitment agency in South Africa is seeking an IT Infrastructure Engineer to manage IT projects and ensure compliance with security and licensing policies. The ideal candidate must have a degree in IT or Computer Science and 5 to 10 years of relevant experience. Responsibilities include overseeing IT infrastructure management, applying ITIL processes, and anticipating new...
Introduction A well-established company based in Cape Town is looking for a ITIL certified IT Manager to join their team. Send your CV to hr5 (at) peopledimension (dot) co (dot) za. Responsibilities & Duties: • Monitor daily Backlog (Download from Compass) , Coordinate repair activities with technicians and report progress by COB every day. • Manage technical escalations and Raise technical...
Job Overview and Purpose Contribute to the overall success of the organization by designing and optimizing business processes that drive efficiency, effectiveness, and customer satisfaction. Duties and Responsibilities - Serve as a subject matter expert on IT Service Management (GRC, FSM, CSM, ITSM, ITAM, ITOM, etc.) processes and guide clients toward ITIL 4 constructs. - Articulate and drive...
A leading recruitment firm in South Africa is looking for a Training Lead specializing in Change Management. The candidate will manage training and development projects, involving design and delivery of training materials and assessments. The role demands a Bachelor's degree and a decade of experience within Learning and Development. Strong knowledge in training processes and change management is...
Responsibilities: - Minimum 5+ years SAP configuration and support experience - Experience in SAP implementations is an advantage - Experience in System Development Life Cycle (SDLC) and financial concepts - ITIL V4 Foundation or higher - SAP FICO certification - Provide guidance and participate in the technical design review process to ensure high-quality technicaldesigns. - Manage and monitor...