ROLE PURPOSE/FUNCTION The Technical Officer provides first- and second-line technical support to Vodacom Business customers by assisting with incident logging, basic troubleshooting, ticket management, and customer communication across selected products and services. The role focuses on developing technical capability, delivering reliable customer support, and escalating issues appropriately,...
- Architecture position which is responsible for the delivery of all technological components required for Enterprise and Fixed-line services. - Lead the architecture, design, and integration of OSS (Operations Support Systems) within the environment, ensuring alignment with ITIL, TM Forum ODA, and eTOM frameworks. - Oversee end-to-end OSS solution architecture, including network discovery,...
For Strategic Tech Optimizers Who See the Gaps Before Others Do Are you the kind of architect who does not just design systems, but sees patterns, identifies gaps, and optimises complexity into clarity? This role is for a strategic, forward-thinking OSS Architect who thrives at the intersection of technology, operations, and business impact. If you are driven by solving hard problems, shaping...
POSTED ON BEHALF OF UT INFORMATION TECHNOLOGIES: CLICK LINK TO LEARN MORE: http://utit.co.za/ JOB PURPOSE The Operations Manager will lead and oversee the daily operations of the company’s IT infrastructure, ensuring optimal performance, security, and service availability. The role involves managing the IT support team, coordinating projects services with external vendors,Identifies and...
Role purpose: - The Business Architect provides thought leadership for client solutions within specified Industry Vertical/s. - The Business Architect meets the need of ever increasing solution complexity in the Industry Vertical by having the ability to understand customer business and technology environment (at industry and corporate level) that influence strategic architecture and technology...
JOBNUMBER iOCO03277- CONTRACT TYPE Permanent- CONTRACT TYPE:Hybrid The Role:iOCO Infrastructure Services Invites You to Explore Possibilities. Skills and Experience:What you’ll do: - Performance of day-to-day tasks to ensure reliability, availability, and serviceability with mínimal interruption. - Work closely with internal and external teams for problem resolution. - Maintain...
Change Manager:Location: Midrand:Duration: 6 months Job Purpose:The Change Manager is responsible for managing the lifecycle of all changes, ensuring mínimal disruption to IT services and business operations. This role ensures that standardized methods and procedures are used for efficient and prompt handling of all changes, enabling beneficial changes to be made with mínimal risk. Key...
We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems. Responsibilities and Duties - Technical Support: - Provide first-level support to...
MORE ABOUT THE ROLE: Contract Start Date 01-12-2025 Contract End Date 31-12-2028 Nationality South African citizens / residents are preferred. Applicants with valid work permits will also be considered. Product Information High Performance Computing (HPC) is a comprehensive platform that provides a robust and scalable foundation for Computer-Aided Design (CAD), Computer-Aided Engineering (CAE),...
If providing a high level, high-quality service role to corporate clients, in Service Management is the exposure you are looking for then Jurumani Solutions is the right place for you! Offering an environment where a strong customer service focus and the practice of working with the latest technologies and systems are believed to be fundamentally useful to both the Client and Jurumani Solutions....
ROLE PURPOSE The Availability & Capacity Management Specialist is responsible for the end-to-end operational execution and continual improvement of Availability and Capacity Management practices across Nexio's/Clients ICT services and infrastructure. The role ensures that IT services and supporting infrastructure are available, performant, and adequately resourced to meet current and forecasted...
ROLE PURPOSE/FUNCTION Provide comprehensive administrative and coordination support to Project Managers and the PMO team to ensure successful delivery of projects. This role focuses on maintaining accurate documentation, managing schedules, facilitating communication, and supporting governance processes, while adhering to Vodacom's project management standards. ROLE REQUIREMENT - Assist Project...
ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...
ROLE PURPOSE The Business Analyst plays a pivotal role in driving operational excellence, customer experience, and digital transformation within the Service Management domain. This role is responsible for obtaining, analysing, and documenting business requirements, identifying process improvement opportunities, and enabling data-driven decision-making through effective reporting and stakeholder...
ROLE PURPOSE/FUNCTION The Provisioning Business Analyst operates within a business environment, with both operational and provisioning responsibility, supporting the delivery of GNP (Geographic Number Porting) and SME (Small and Medium Enterprise) telecommunications solutions. The role is responsible for ensuring provisioning accuracy, operational quality, adherence to defined provisioning...
ROLE PURPOSE The Service Analyst plays a pivotal role in enabling data-driven service excellence across Vodacom Business Technology Solutions. This role supports proactive service management through advanced analytics, SLA governance, customer engagement, and continuous improvement. The ideal candidate combines technical acumen with business insight to elevate customer satisfaction and...
ROLE PURPOSE The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities. In general, the Service Manager has: - Visibility at a management level within Vodacom Business and in the Customer environment - Awareness of the Customer's business priorities, objectives and business drivers -...
ROLE PURPOSE ROLE REQUIREMENT- Ensure that the Problem Management process is conducted correctly.- Ensure that the Problem Management KPIs are met.- Ensure that the Problem Management process operates effectively and efficiently.- Ensure that Problem Management Staff are empowered in their jobs.- Ensure that process, procedure and work instruction documentation is up-to date.- Provide management...
ROLE PURPOSEThe Change Manager acts as a facilitator, responsible for the overall change management process. Enters the business needs, goals and objectives of the change and ensures they are accurate. Ensures the risk factors have been assessed and verifies the validity of the initial priority setting. ROLE REQUIREMENT- Liaise with the change requestor for business and technical queries and...
ROLE PURPOSE The purpose of this role is to support the development and execution of a real-time audit programme within the MSOC support organisation. The role is responsible for auditing the quality of customer-facing support interactions to ensure accurate, efficient, and compliant service delivery. The role will identify key areas for continuous improvement, assist in the implementation of...