Required Experience - 510 years experience in IT performance management, service assurance, or telecom analytics - Strong exposure to: - SIM activation & provisioning systems - Recharge platforms (prepaid/postpaid) - USSD infrastructure - Billing & charging systems - Hands-on experience working with composite KPIs and performance indices - Experience in large, high-volume transactional...
Location: Hybrid Employment Type: Full-Time Industry: Information Technology | IT Services | IT Operations About the Role WatersEdge Solutions is partnering with a technology-driven client to recruit an IT Service Delivery Manager responsible for ensuring the consistent and high-quality delivery of IT services. This role requires a proactive and detail-oriented professional to oversee service...
An experienced General Manager IT/OT Service Delivery is required to provide strategic direction, leadership, and planning for delivery of all information technology (IT) and operational technology (OT) operations and services in Johannesburg on a permanent basis. Minimum Requirements: - B Degree/B Tech/Advanced Diploma in Information Technology/Computer Science/Engineering/Business...
IT Services Engineer | Sailpoint Doha Qatar Salary: Market Related Contract (37 months) Purpose of Position: Complement Recruitment are recruiting for a Sailpoint IT Services Engineer based in Doha Qatar, for a 37 month contract. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills - SailPoint Certified Identity IQ Engineer -...
A governmental organization in Johannesburg is seeking a Director for the Chief Directorate: ICT Infrastructure. The successful candidate will lead IT alignment to business needs, overseeing compliance with service levels and managing vendor relationships. A qualification in IT, Business Management, or related fields, coupled with 5 years of managerial experience, is essential. This role offers a...
A leading recruitment agency in South Africa seeks an expert in IT service design. You will optimize processes, lead RFP responses, and develop solutions that align with client's technology strategy. The role requires strong project planning and technical architecture capabilities. Ideal candidates should have expertise in transitioning business processes and a comprehensive understanding of...
Requirements - Matric (Grade 12) with a basic IT-related certification or coursework (CompTIA, A+, N+ or equivalent). - 0–6 months experience in an IT support or service desk environment (graduates welcome). - Good understanding of Microsoft Office and basic troubleshooting skills. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Ability to...
The aim of the job of an IT Service Desk Specialist is to provide efficient technical support and assistance to end- users and clients. They aim to resolve IT-related issues promptly to ensure smooth and continuous business operations. MAIN TASKS AND RESPONSIBILITIES - Provide 1st line on-site and remote IT support to the organisation's end users - Provide after-hours IT support - Provide IT...
The IT Service Delivery Coordinator is responsible for ensuring the seamless delivery of IT services to internal and external customers. This role combines hands-on technical support with service coordination responsibilities to bridge the gap between service desk operations, technical support and service delivery management. The position is on site at our Randburg office. Key...
Role Purpose:The Executive Head: VFS IT Lending role is based within Vodacom Financial Services. Role purpose:The core purpose of this role is to provide Information Technology leadership to the Lending Business and IT teams in Vodacom Financial Services. Your responsibilities will include:Define execution models and deliver VFS Lending Projects within the IT strategy defined by the ME : VFS...
Industry: Managed Service Providers, such as IT Maintenance, security, Data backup, web hosting, VOIP Employer: US Contract: Permanent Salary: R100k per month Workplace: Remote in SA Responsibilities- Experience in managing and overseeing operations, enhancing performance, and advocating a culture of superiority within the company.- Additionally, the Chief Operations Officer will supervise...
IT Manager: IT Service Delivery - AA/EE - Randburg Minimum requirements:A bachelor’s degree or Equivalent IT Qualification or Diploma- ITIL | CobIT- Minimum 9+ Years Working Experience- 4+ years of experience managing people in a technical environment.- 4+ years’ experience in participating in on-call rotations and providing after-hours support in an environment that operates 24/7.- 5+ years of...
Urgently looking for IT Service Desk Agents Requirements:Matric Certificate IT Qualification 3 - 5 Years in a similar role Experience working on JIRA System Excellent communication skills Salary: R11,000.00 - R13,000.00 per month Ability to commute/relocate: - Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required) Education: - Diploma (preferred)
Overview Hire Resolve is currently seeking a Business Analyst to join our client’s team in Johannesburg. As a Business Analyst, you will play a crucial role in understanding and analyzing business needs, defining requirements, and facilitating effective communication between stakeholders and technical teams. In this role, you will work closely with project managers, developers, and other key...
Responsibilities include: You will manage our virtualization platforms (Proxmox / VMware / Hyper-V), maintain Windows and Linux server environments, administer Ubuntu headless application servers, and oversee Docker workloads and containerized services. You'll work extensively with our TrueNAS systems and ZFS storage pools, manage SAN/NAS resources, and support large-scale data workflows. You...
A leading recruitment agency is seeking an experienced General Manager for IT/OT Service Delivery to oversee IT and OT operations in Johannesburg. The ideal candidate must have a B Degree/B Tech in IT or related fields and at least 10 years' experience in service delivery and data centre management. Responsibilities include ensuring compliance with ISO/IEC standards and ITIL, managing resources,...
- Build a centre of excellence for service management - Deliver a thematic view of systemic problems to focus on key risks - Collaborate with business units to provide great service to clients, advisers, and the business - Instill industry best practice ITSM and ITIL standards - Improve communication and turnaround time with internal and external stakeholders - Build services and skills for...
Overview Responsibilities: Customize the ITSM tool to align with organizational processes. Define and manage service-level agreements (SLAs). Engage with ITSM vendors and maintain vendor relationships. Implement and maintain change management processes, workflows, and required adjustments as needed. Work closely with the Change Coordinator to process Change Management tasks (., process RFCs)....
- Build a centre of excellence for service management - Deliver a thematic view of systemic problems to focus on key risks - Collaborate with business units to provide great service to clients, advisers, and the business - Instill industry best practice ITSM and ITIL standards - Improve communication and turnaround time with internal and external stakeholders - Build services and skills for...
Scope of Infrastructure - Network / Telecommunications Cabling, switches, optimizers, routers, firewalls, proxies, gateways, WAN, WiFi, video-conferencing systems, UPS, air conditioning, generators, IoT - Systems Servers (Windows/Linux or iSeries), storage, data backup means, local applications - End Users PCs, thin clients, smartphones/tablets, printers, satellite phones, scanner guns,...