The Department of Public Works invites suitably qualified candidates to apply for the position of Assistant Administration Officer: Helpdesk and Complaints at its Cape Town Regional Office . This opportunity is ideal for candidates with strong administrative, communication, and data-handling skills who thrive in a fast-paced service delivery environment. Closing date for applications: 30...
Job category: Admin, Office Support and Services Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 367,633.00 EE position: No Introduction Performs and administers the first line support on the Service Management System (Service Desk) and ensures ICT service delivery by expediting Service Desk calls, adhering to SLA’s and ensuring customer service...
Purpose of the Role: To manage and coordinate all facilities-related service requests, ensuring efficient task allocation, communication, documentation, and compliance with internal processes and service level agreements. Key Performance Areas (KPAs): Helpdesk Processing - Receive, log, and track all facilities-related service requests via email, WhatsApp, or phone. - Ensure accurate and...
Position OverviewThe following job specifications are for positions available with AKB Technology and our clients. All positions are offered on a 1-year contract basis. We offer competitive industry rates commensurate with experience and qualifications.Helpdesk Administrator (Day Shift)Job SummaryKey Responsibilities- Perform remote troubleshooting through diagnostic techniques and pertinent...
A well-established IT company in Westville is looking to hire an administrative assistant.- Answering the phone- Logging tickets- Allocating tickets to support personnel- Co-ordinating support tickets with 3rd party vendors- Communicating to clients- General admin support- Audits If you are interested, please send your CV in response to this advert. Salary: R6,500.00 per month Ability to...
Job Summary The Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficientresolution of IT-related issues. Responsibilities - Serve as the primary escalation point for complex technical issues across hardware, software and network environments. - Provide Level 2 and Level 3 support for desktops, laptops, mobile devices, printers and peripherals. -...
A technology company in Durban is looking for an IT Helpdesk Technician L2 to provide technical support and administration for software and hardware systems. The position requires after-hours availability and a commitment to customer service. Ideal candidates should have a Matric, relevant IT qualifications, and at least 2 years of experience in a service desk environment. The role includes...
Helpdesk Agent (IT) (JB5809) Cape Town R15 000 to R18 000 a month (Negotiable depending on experience) Permanent An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Town-based team. This entry-level role serves as the first point of contact for clients, providing first-line technical support within...
Junior IT Helpdesk Agent required in Cape Town. This is an entry level IT support role ideal for someone starting their career in an MSP or service desk environment. You will be the first point of contact for users, handling everyday IT issues and learning structured troubleshooting in a real world support setting. You will work closely with senior support staff, resolving lower complexity...
Reference: JHB -TR-1 We are recruiting for a Senior Helpdesk Support Engineer. Duties & Responsibilities Customer Service - Receive calls from senior customer engineer/help desk. - Verify/identify problems with help desk. - Contact users to get clarity on problems and troubleshoot. - Provide telephonic support to users if possible. IT Support - Train users on how to use IT...
Our Client A Global tech firm is seeking a Senior Helpdesk Technician to join their team in Pretoria on a contract basis. They offer stability, growth, attractive rates and a great working environment. Job Summary The Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians,...
Key Responsibilities First-Line Support - Monitor and respond to incoming helpdesk tickets - Resolve common IT issues including: - Password resets and account lockouts - Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues) - Basic workstation troubleshooting - Printer and peripheral support - Software installation and configuration Microsoft 365 Support - Assist with basic...
Responsibilities - After hours availability for critical support when required. - Knowledge of Microsoft Desktop and server applications. - Knowledge of computer hardware and peripherals and basic networking (LAN, VPN). - Excellent written and verbal communication skills – especially writing professional reports. - Strong telephonic and written etiquette. - Information technology system support...
Our client is seeking a skilled Level 2 IT Helpdesk Technician to provide advanced technical support and troubleshooting for end-users across the organization. This role serves as an escalation point for Level 1 technicians and requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality customer service. The ideal candidate will be...
Job Summary The Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians, managing escalated tickets and contributing to system improvement. Responsibilities Serve as the primary escalation point for complex technical issues across hardware, software and network environments....
Helpdesk Agent (IT) (JB5809) Cape Town R15 000 to R18 000 a month (Negotiable depending on experience) Permanent An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Town–based team. This entry-level role serves as the first point of contact for clients, providing first-line technical support within an...
Purpose:The Helpdesk Technician is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone. Responsibilities: - Accurately allocate on site tickets to the relevant technician/branch/contractor within 30 minutes of call received. - Perform remote troubleshooting through diagnostic techniques and pertinent questions. - Determine the...
Purpose statement:To provide assistance to the helpdesk and support manager and the support team in the execution of their duties and to serve as an interface between the clients and the sales representatives. Helpdesk administration:Attend to pharmacy queries and problems when received in a timely manner and supply customers with updates, feedback, or resolutions.Schedule technical and new...
Helpdesk Agent (IT) job vacancy in Cape Town. An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Town–based team. This entry-level role serves as the first point of contact for clients, providing first-line technical support within an MSP environment. The position is well suited to an individual...
Trending Job Info - Job Identification 1159 - Job Category Information and Communication Technology - Posting Date 01/16/2026, 09:13 AM - Job Schedule Full time Skill Set - After hours availability for critical support when required. - Knowledge of Microsoft Desktop and server applications. - Knowledge of computer hardware and peripherals and basic networking (LAN, VPN). - Excellent written...