Help Desk Manager jobs in Alberton

Our Purpose- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a...

Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Service Desk...

Administrative Support Coordinator Job Summary: We are seeking a well-organized and professional individual to manage our front desk and provide administrative support. - - Greet and assist visitors, clients, and employees in a courteous manner. - Manage the reception area to ensure it is neat, welcoming, and organized. - Handle incoming correspondence promptly and efficiently. - Maintain...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance evaluations. - Workforce Planning: Ensure...

Job Classification Requisition -137989- Melissa Cloete Location: - Johannesburg (On-Site 5 days a week) Cluster: - Nedbank Wealth Cluster - High - Net-Worth Division Closing Date: 21 February 2025 Employment Equity Statement- Preference will be given to Applicants from Underrepresented Groups- Job Family- Sales and Services- Career Stream- Call Centre (Service)- Leadership Pipeline- Manage...

Senior Manager, Product Control, Global Markets, Rates and Credit DeskJob Overview Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, 30 Baker Street Accountable for the assurance of the independent verification of the Global Markets (GM) revenue numbers for Africa Regions through the performance of various functional and challenge processes . Qualifications -...

As a Service Desk Technician, you will be responsible for, but not limited t,o the following: - Resolving 1st and 2nd line issues and queries. - Answering and actioning customer requests. - Strong Communication Skills - Troubleshooting equipment and services. - Escalating faults to upstream providers and driving them to completion. - Mikrotik router troubleshooting and operation. - Customer...

Job Description: Respond to service requests and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and troubleshooting for hardware, software, and network-related issues. Assist users with password resets, account unlocks, and basic application support. Accurately log and track all incidents and service requests in the ticketing system. Follow...

The purpose of the position: · Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. · We aim for 100% no tickets breached so the job the support desk person is to keep...

Job Purpose Responsible for the operation of the main MCC Desk, effectively communicate on the radio and telephone with maintenance staff and flight crews to satisfy customer flight schedules as and when required, coordinate maintenance activities for aircraft on the Line. Principal Accountabilities Communicate information to flight crew (excluding airworthiness information), technical...

The aim of the job of an IT Service Desk Specialist is to provide efficient technical support and assistance to end- users and clients. They aim to resolve IT-related issues promptly to ensure smooth and continuous business operations. MAIN TASKS AND RESPONSIBILITIES - Provide 1st line on-site and remote IT support to the organisation's end users - Provide after-hours IT support - Provide IT...

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational...

Job Title: Retail Service Desk Consultant Job Specification:1. Intermediate Numeracy: Ability to work with numbers and calculate pricing accurately. 2. Conflict Management: Proficient in handling and resolving customer conflicts and complaints effectively. 3. Negotiation Skills (Objection Handling): Ability to negotiate and overcome objections raised by customers. 4. Intermediate MS Office...

Store Location: Sandton City MallPosition Description: Front Desk RepresentativeStarting date: ImmediateQualifications and experienceApplicants must be matureAble to work retail hoursMust have hotel hospitality experienceKnowledge and understanding of high customer service principles and practicesExcellent people skills, detail-oriented and dedicated in assisting peopleMust have managerial...

The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operationalco-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company. Qualifications: - A relevant IT qualification (A+, N+, MCSE or a combination thereof). - Microsoft Office Specialist (MOS) Master 2010...

Job Summary: We are looking for a skilled and reliable Tier 3 Technician to join our Service Desk team in Johannesburg. This role includes both remote support and occasional on-site visits to client locations. You will need your own reliable vehicle and a valid driver’s licence. Key Responsibilities: - Provide technical support on-site and remotely to resolve issues related to hardware,...

- Ensure incidents and requests are attended to within agreed Service Level Agreements and Operational Level Agreements (SLA/OLA) by either resolving or implementing a workaround to avoid major impact to business. - Ensuring that High Impact incidents are communicated effectively within the organization and to customers. - Attend monthly SLA/SLM meetings with clients and project managers. -...

Job Title: Conversion Agent (All EU Languages) - South Africa (Locals Only) Location: South Africa Relocation: Not applicable, locals only Experience: Minimum 1 year as a Conversion Agent Language Requirements: All EU languages (local candidates ONLY) Job Description: Opportunity for experienced Conversion Agents in South Africa. Candidates must have at least 1 year of relevant experience and...

Job Description Building and managing a pipeline of qualified leads within the existing customer base Maintaining accurate records of interactions, outcomes, and opportunities in CRM Analyzing merchant behaviour, product usage, and segment data to identify upgrade and add-on opportunities Tracking lead status, campaign participation, and follow-up plans Educating merchants on the value of...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups.- Customer Interaction. User Support: Provide frontline support to end-users, addressing their technical issues or inquiries....