Guest Relations Manager jobs in Hout Bay

A prestigious luxury hotel in Cape Town is seeking an experienced Guest Relations Manager to lead the guest experience function within a fast-paced, high-volume hotel environment. This is a highly visible, operational role requiring strong leadership presence on the floor, hands-on guest engagement, and regular Duty Manager shifts. This position is suited to a hospitality professional with...

Duties: Act as the primary point of contact for guests, providing a welcoming environment, handling inquiries and ensuring special requests are met. Oversee daily operations, like room assignments, checking inventory, coordinating and managing Promptly and professionally resolve guest issues to ensure satisfaction and maintain positive reviews. Manage booking systems, process payments, monitor...

Job Purpose The Guest Relations Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Front Desk / Concierge, Porte Cochere and across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience...

Hospitality and Outdoor – New Vacancy – Guest Experience Coordinator Luxury Hotel – Hout Bay, Western Cape Requirements · Matric · A diploma or degree in Hospitality Management is preferred · 2 – 3 years’ experience in guest relations, front office or customer service in luxury, hotel/lodge environment · Proficient in PMS systems · Strong communication and interpersonal skills · Ability...

Qualifications & Requirements - Grade 12 / Matric certificate essential - Qualification in Hospitality, Tourism, or Customer Experience advantageous - Minimum 23 years experience in guest relations, front of house, or hospitality service roles - Experience in luxury hospitality, lodges, or hotels advantageous - Strong understanding of guest service excellence and personalization - Experience...

This role is ideally suited to an experienced individual with a passion for guest services and experiences, while also having strong organisation and communication skills. Core Criteria: - 3-5 years of similar experience at a luxury hospitality establishment - Need to be proficient using social media platforms - Proven experience in planning and executing events - Ability to comfortable manage...

Position: Guest Relations Officer Location: Cape Town, South Africa Hotel Category: Four-Star Hotel A well-established four-star hotel in Cape Town is seeking a professional, personable, and service-driven Guest Relations Officer to join its Front Office team. The successful candidate will be at the forefront of the guest experience, acting as a key ambassador of the hotel and ensuring that...

A wonderful opportunity to work in our 5 star Guest House as Assistant Manager for the season, with option to extend at the end of the season. We are looking for a highly motivated, results driven individual with experience running all aspects of a small Guest House (9 rooms). Duties include:Increasing turnover Guest liason Booking Guest Tours/Restaurants Ensuring high housekeeping...

A 4* Hotel seeks to employ a Guest Relations Officer, The guest relations officer is at the forefront of customer service. They are one of the first hotel staff members to greet guests as they arrive. They provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel...

SCOPE AND GENERAL PURPOSE: The guest relations officer is at the forefront of customer service. They are one of the first hotel staff members to greet guests as they arrive. They provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave as well as...

DUTIES AND RESPONSIBILITIES Safety and Security · Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. · Complete appropriate safety training and certifications to perform work tasks. · Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). · Identify and correct unsafe...

Guest Relations Officer - (Permanent Part-Time) Hospitality is all about the individual. And we, at the Radisson Hotel Group, take pride in our unique Yes I Can! Service culture: our Company wide philosophy that ensures that every individual guest is treated with the best positive service attitude at every point of contact. The manager, the waiter, the receptionist, the porterevery Radisson...

Additional InformationJob Number25096756Job CategoryRooms & Guest Services OperationsLocationAC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001ScheduleFull TimeLocated Remotely?NPosition Type Non-Management --------------------------------------------------------------- Process all guest check-ins, verifying guest identity, form of payment,...

Welcome and introduce Delaire Graff Lodges and Spa to guests;Check-in and check-out guests;Pass all relevant guest information on to various departments as required;Assist guests with bookings, tours and transfers, build and create guests’ itineraries;Ensuring that all guest information and rates are correct;Guests’ liaison to all outside guests and assist Indochine restaurant when needed;Update...

Guest Relations Officer wanted in Stellenbosch! R16,000/month. Luxury estate seeks hospitality pro for seamless guest experience. 2-3 yrs exp, strong admin & comms skills req'd

Additional InformationJob Number25159144Job CategoryRooms & Guest Services OperationsLocationAC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001ScheduleFull TimeLocated Remotely?NPosition Type Non-Management --------------------------------------------------------------- Our jobs aren’t just about giving guests a smooth check-in and...

Luxury Boutique Hotel based in Hout Bay is looking for Guest Experience Coordinator to oversee all aspects of the guest journey, ensuring high-quality service from booking to checkout. Responsibilities include handling inquiries, managing reservations, resolving complaints, coordinating on-site logistics for events, and maintaining brand standards. We’re looking for a candidate with strong...

Luxury Estate & Hotel in Constantia, Cape Town is seeking a proactive and detail-oriented Guest Experience Manager. In this key leadership role, you will be the face of the hotel,responsible for overseeing every aspect of the guest journey from check-in to check-out. You will lead the guest services team to ensure each guest enjoys a seamless, memorable experience. Duties: Lead and inspire the...

Duties: Guest Communication & Experience Management:

Duties: Guest Communication & Experience Management: