first line support engineer jobs in Gauteng

First Line Support Engineer Datacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies / Qualifications: -...

A leading IT support company in South Africa is seeking a Senior Tier 1 Helpdesk Technician to provide technical support for hardware and software issues. The role involves user management, troubleshooting IT systems, and collaborating with the IT team. The ideal candidate has 2+ years of experience, an associate's degree in IT, and proficiency in Microsoft Office 365. The position requires...

An educational institution is seeking to hire an IT Service Desk Analyst for a permanent position across its campuses in South Africa. The successful candidate will provide first-line support and is expected to effectively triage incidents while utilizing and creating KCS articles. This role requires a commitment to enhancing user experience and ensuring technology operability within the...

A tech support company is seeking a Support Technician, Tier I, as the first point of contact for customers and employees needing technical assistance. This role involves answering support requests, providing troubleshooting for common IT issues, and documenting resolutions in a helpdesk system. Candidates should have strong customer service skills and a basic understanding of IT systems to...

Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system). · Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. · Assisting Installers with Installations (Remote Support) if needed. · Escalating Calls to Second Line Support or Vendor. · Data Usage Reports. · Following and Maintaining call logging procedures. · Fault...

A leading Internet Service Provider in Johannesburg seeks a Customer Service Analyst to provide technical support and assistance. Responsibilities include handling customer queries, managing faults, and maintaining a high customer satisfaction rate. Ideal candidates should have extensive call center and technical support experience within an ISP environment, along with strong communication and...

Responsible for resolving incidents, requests, events, backups and alerts from various polling and management tools that are logged, via telephonic troubleshooting or remote support. Manage staff in order to achieve SLA and OLA Requirements and adherence to Operational Level Agreements to maintain and improve customer experience and Service Level Agreements. Understand the Service Desk...

SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...

A recruitment agency is seeking a Support Customer Care Consultant in Centurion, South Africa. The successful candidate will provide first level support, handling customer care inquiries and IT incidents efficiently. Candidates should possess a completed degree or diploma in Accounting, strong I.T knowledge, and experience with Dealer Management Solutions. Advanced MS Excel skills and experience...

Role: Network Support Engineer (Level 2) Reference: JHB000968-DS-1 Location: Illovo, Johannesburg A dynamic and successful ISP is looking for a Super-star Network Support Engineer to join their awesome team. Support Engineers are their professional technical resources responsible for providing first-class support to a wide range of customers, across multiple platforms. It is a busy and exciting...

A cloud service provider in Johannesburg is seeking a 2nd Line Cloud Support Engineer. In this role, you will work with a talented team to provide exceptional support for cloud products, ensuring customers gain maximum ROI. Responsibilities include collaborating on cloud technology implementations, enhancing systems, and maintaining excellent client communication. Ideal candidates will have a...

A leading technology provider in Roodepoort is seeking a skilled NOC Support 2nd Line Engineer. This role focuses on delivering high-level technical support and excellent client service. Responsibilities include troubleshooting network issues, collaborating with teams, and ensuring client satisfaction. The ideal candidate has a degree in Computer Science or IT and at least 3 years of relevant...

Our client has an opportunity available for a First Line Team Leader. Requirements: - 7 years proven experience in service delivery management, of which 2 years is in creating and implementing Service Operating Processes for technical teams. - 3 years Desktop Support experience. - Advanced Microsoft Office knowledge. - Previous Experience in: - ISO 2000 Standard- advantageous. - COBIT 5-...

The Senior Tier 1 Helpdesk Technician is responsible for providing initial technical support to end-users, resolving basic issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as onboarding and off-boarding users. This role will be supporting a US Client, the hours will be 9am - 6pm (Eastern...

A leading technology consultancy is seeking a Senior GCP DevOps Engineer to join their remote-first team. This role plays a crucial part in a digital transformation for a global media and advertising giant. The ideal candidate will have deep expertise in Google Cloud Platform and be responsible for building and maintaining scalable cloud infrastructure. Enjoy a supportive environment emphasizing...

RESPONSIBILITIES: - Design and develop new software - Software analysis, code analysis, requirement analysis and software review, - Software modelling and simulation - Front end graphical user interface design - Integrate software with existing systems - Customer liaison - servicing customers request and assist with development and introduction of new projects - Trouble shoot problems and...

SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...

The Senior Tier 1 Helpdesk Technician is responsible for providing initial technical support to end-users, resolving basic issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as onboarding and off-boarding users. This role will be supporting a US Client, the hours will be 9am - 6pm (Eastern...

A leading IT services provider is seeking a Senior Tier 1 Helpdesk Technician in Johannesburg, Gauteng. In this mid-senior level full-time role, you will provide initial technical support to end-users, troubleshoot hardware and software issues, and assist with IT system maintenance. The ideal candidate will have an Associate's degree in Information Technology and at least 2 years of IT support...

Job category: Helpdesk and Technical Support Location: Roodepoort Contract: Permanent Remuneration: Market Related EE position: Yes Introduction This is a NOC Support 2nd Line Engineer with strong Client Support Coordination. You will play a key role in providing efficient 2nd line technical support, ensuring high-quality client service, and smooth network operations and timely issue...