first line support jobs in Edenvale

An educational institution is seeking to hire an IT Service Desk Analyst for a permanent position across its campuses in South Africa. The successful candidate will provide first-line support and is expected to effectively triage incidents while utilizing and creating KCS articles. This role requires a commitment to enhancing user experience and ensuring technology operability within the...

First Line Support Engineer Datacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies / Qualifications: -...

A leading Internet Service Provider in Johannesburg seeks a Customer Service Analyst to provide technical support and assistance. Responsibilities include handling customer queries, managing faults, and maintaining a high customer satisfaction rate. Ideal candidates should have extensive call center and technical support experience within an ISP environment, along with strong communication and...

Responsible for resolving incidents, requests, events, backups and alerts from various polling and management tools that are logged, via telephonic troubleshooting or remote support. Manage staff in order to achieve SLA and OLA Requirements and adherence to Operational Level Agreements to maintain and improve customer experience and Service Level Agreements. Understand the Service Desk...

Our client has an opportunity available for a First Line Team Leader. Requirements: - 7 years proven experience in service delivery management, of which 2 years is in creating and implementing Service Operating Processes for technical teams. - 3 years Desktop Support experience. - Advanced Microsoft Office knowledge. - Previous Experience in: - ISO 2000 Standard- advantageous. - COBIT 5-...

A regional airline in Johannesburg is seeking a Junior First Officer to ensure flights are conducted safely and efficiently. Responsibilities include monitoring flight paths and systems, communicating effectively with departments, and navigating the aircraft inflight. Candidates must have at least 1000 flying hours and relevant qualifications such as using SACAA Commercial licensing. This role...

A reputable staffing agency is seeking a Support Agent in Johannesburg. The successful candidate will be the first point of contact for clients and vendors, providing 24/7 customer support. This role requires strong communication skills, a friendly disposition, and the ability to efficiently resolve customer issues. Candidates must have a relevant degree and preferably 1-2 years' experience in...

A recognized organization in the motor industry is looking for a dedicated customer support representative to manage enquiries and complaints. The ideal candidate will have strong communication skills and the ability to resolve issues efficiently. Responsibilities include logging enquiries, providing accurate answers to customer queries, and liaising with stakeholders for issue resolution. A...

SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...

Role: Network Support Engineer (Level 2) Reference: JHB -DS-1 Location: Illovo, Johannesburg A dynamic and successful ISP is looking for a Super-star Network Support Engineer to join their awesome team. Support Engineers are their professional technical resources responsible for providing first-class support to a wide range of customers, across multiple platforms. It is a busy and exciting...

A South African technology solutions company is seeking an Operations Technical Support Agent in Johannesburg. This role requires delivering second-line technical support for Kazang products while resolving customer issues efficiently. Responsibilities include fraud investigation, training, and maintaining high performance metrics. Candidates should have Matric and at least 5 years of customer...

A cloud service provider in Johannesburg is seeking a 2nd Line Cloud Support Engineer. In this role, you will work with a talented team to provide exceptional support for cloud products, ensuring customers gain maximum ROI. Responsibilities include collaborating on cloud technology implementations, enhancing systems, and maintaining excellent client communication. Ideal candidates will have a...

Company and Job Description: A leading banking organisation is seeking a Transactional Banking Application Support Analyst (2nd Line) to support critical transactional banking platforms, with a strong focus on Host‑to‑Host (H2H) channels. This role offers exposure to core transactional systems, enterprise clients, and cross‑functional technology teams, while providing the opportunity to deepen...

The Senior Tier 1 Helpdesk Technician is responsible for providing initial technical support to end-users, resolving basic issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as onboarding and off-boarding users. This role will be supporting a US Client, the hours will be 9am - 6pm (Eastern...

3rd Line Systems Engineer The 3rd Line Systems Engineer will form part of a dynamic team of 1st, 2nd, and 3rd line engineers based in Cape Town, delivering SLA-backed services remotely as part of our technical support offering. Reporting to the Service Desk Manager, this role requires a proactive, collaborative team member who is very strong technically and able to work European standard office...

Location: Johannesburg Shift: Night Shift (15:00 - 00:00) Our international cruise line client is seeking an experienced 1st Line Support IT Technician to join their Johannesburg branch, supporting their international call centre during night shifts. Qualifications & Experience: - Matric - A+ and N+ certifications - Proven track record (two reference checks will be conducted upfront) Key...

A leading IT services provider is seeking a Senior Tier 1 Helpdesk Technician in Johannesburg, Gauteng. In this mid-senior level full-time role, you will provide initial technical support to end-users, troubleshoot hardware and software issues, and assist with IT system maintenance. The ideal candidate will have an Associate's degree in Information Technology and at least 2 years of IT support...

A leading recruitment firm in Randburg is looking for a skilled IT Technical Support Analyst. This role involves providing comprehensive 1st line IT support, managing incidents, and ensuring compliance with service level agreements. Candidates must possess a bachelor's degree in IT or a related field and have experience with cloud computing, Oracle, SQL Server, and incident management. The...

A local care provider in Germiston is seeking a dedicated care assistant to provide exceptional overnight care to residents. The ideal candidate will possess excellent communication skills, a passion for providing care, and an ability to work within a team. While previous experience in care for older individuals is preferred, training will be provided. This full-time role emphasizes treating...

A recruitment firm in Randburg seeks an Application Support Analyst to deliver high-quality support and resolve technical issues. Candidates should have 3-5 years of application support experience and familiarity with SQL, Oracle, and various automation tools. Responsibilities include collaborating with delivery teams, ensuring system consistency, and conducting quality control. This role...