first line support jobs in Durbanville

Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability...

The Western Cape Blood Service is a non-profit organisation whose mission is to collect, process and distribute blood and blood products of the highest standards in the Western Cape. We are seeking an experienced, motivated individual to lead daily operations, drive team performance to achieve organisational goals. Vacancy exists for a Manager - First Line Processing & Inventory...

Our client has an opportunity available for a First Line Manager in the Client Engagement department based in Bellville, Cape Town. Requirements: - Matric. - RE Certificate. - Short Term Insurance NQF level 4 Qualification. - Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5). - 2+ years’ team management experience in a call centre environment. - Short term...

ENVIRONMENT: YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior...

Summary and purpose of the Job: - Provide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution. - Become an extension of the customer’s IT team, ensuring the best customer experience, and deliver high levels of expertise. - Have the capability to make technical decisions and implement service restoration workarounds whilst root cause is...

1st to 2nd Line IT Support Engineer Join a UK-based remote IT support team with a focus on both tech and service excellence Remote | IT Support | R27,500 R32,000/month equivalent About Our Client Our client is a growing UK-based IT support provider offering high-quality remote support to a diverse client base. With a strong technical foundation and a commitment to excellent service, the company...

About the Job: We are seeking a highly capable and customer-focused Level 3 Engineer to join our Service Team in providing effective remote and telephone-based technical support to our customers. You’ll be a key escalation point for technical issues, contribute to project deployments to ensure the smooth transition into BAU, and be a key thought leader on how we can enhance the service we offer...

Position Description: TFG is on the hunt for Interns to join our squad and share our vision to be the leading fashion lifestyle retailer in Africa! You will engage with numerous individuals and teams in the business who will share their experience, knowledge, passion, and purpose, to help you successfully enter the world of work. With 31 retail brands that trade in fashion, value, jewellery,...

1st Line Engineer – Service Desk (Cape Town – Onsite) This role is suited to someone who is a cut above the typical 1st Line Engineer, with a strong customer focus, solid technical foundations, and a desire to learn and grow. You will be responsible for receiving customer calls, tickets, and alerts, investigating issues, applying common workarounds and fixes, and ensuring customers are kept...

Job Title: Product Support SpecialistSalary: R35k - R45k CTCArea: Durbanville, Cape TownType: Hybrid Join a leading provider of export management software that helps South African exporters move goods seamlessly across borders. Our client’s platform is trusted by businesses nationwide to simplify compliance, streamline processes, and keep trade running smoothly. They’re growing fast and need a...

The Educators prime responsibility is for delivering high-impact, practical live and online education and training on the company's brands to therapists, beauty consultants, distributors, salon teams and consumers. The role focuses on improving product knowledge, treatment execution, and retail sell-through, while supporting sales initiatives and maintaining consistent brand standards across...

Technical Support Agent (Entry-Level) – GoMetro Bridge Durbanville, Cape Town Role Overview GoMetro is looking for an Entry-Level Technical Support Agent to join our Durbanville office and support our Bridge platform — a leading telematics aggregation and fleet execution system used by logistics and transport operators. This role is ideal for someone at the start of their technical...

Responsibilities- Control the online communication line, responding to client messages promptly and directing them to the appropriate team member when necessary.- Answer incoming calls, addressing client queries regarding claims, authorizations, and policy inquiries.- Process medical authorizations, ensuring that clients’ medical procedures are approved in a timely manner.- Assist with urgent...

Job Description This is an exceptional opportunity for a Relationship Manager to own customer-led product development strategy for first-to-market agricultural procurement platform, backed by South Africa’s leading digital media group. This Relationship Manager role is based in Cape Town (hybrid), paying up to R420K PA. THE COMPANY: This tech company is building a first-to-market procurement...

Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides...

As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware, virtualised environments and Cloud services, you will be communicating with customers at all levels,...

Remote Support Engineer 2nd Line Make Your Mark with a Fast-Growing, People-First Tech Business Remote (Cape Town) | R40kR60k Negotiable About Our Client Our client is a dynamic, fast-growing technology services company with over two decades of experience delivering cutting-edge IT solutions. With consistent year-on-year growth, a strong reputation for excellence, and a culture that puts people...

ENVIRONMENT: A UK-based IT services provider is looking for a 1st Line Support Technician to join their remote support team. Applicants for the job should have excellent verbal communication skills, with the ability to explain technical terms in plain and simple language The successful applicant will be required to demonstrate a good level of communication. The candidate must be professional and...

Experienced MSP Engineer Required About the Company Join a rapidly growing Managed Services Provider delivering high-quality IT support, cloud solutions, cyber security services, and project consultancy. The company supports clients across London and surrounding counties, offering a dynamic environment where technical professionals can expand their skill set and progress their careers. About...

ENVIRONMENT: OUR client is a thriving Managed Service Provider company dedicated to achieving excellence in the IT industry. Their team is looking for a 3rd Line Technical Support Engineer with at least 7 – 8 years' experience, to support their client remotely as well as onsite when required. Their team is very technical, and you will have many opportunities to get involved in, not just...