Customer Retention Manager jobs in Parow

CUSTOMER RETENTION STRATEGIST Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team. In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our...

Salary: R25,000 R33,000 per month About the Role We are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging UK-based clients within the hair, beauty, wellness, and personal care sectors. Your mission is to reduce churn, deepen engagement, and ensure each partner...

About Unifi Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile, and branch channels. We make life easy for thousands of clients across Zambia, Kenya, Uganda, and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in East...

Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides...

Let's Write Africa's Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Purpose: Reviews risk submissions from clients, agents, and referrals, and underwrites insurance requests within guidelines of the underwriting manual and authority limits. Applies underwriting and risk-selection techniques to determine acceptability...

Are you passionate about creating exceptional experiences and making a real difference in people's lives? At Vital Health Foods, every interaction with our customers is an opportunity to Own It—take charge, solve problems, and lead outcomes that build trust and loyalty. What you will do: - Develop scientific content, implement and manage product and health training, and provide technical...

Value Proposition We set the digital agenda to keep ShopriteX leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services using new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and...

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer...

Our client is an established international iGaming and sports betting operator expanding its footprint in the South African market. With a newly formed Cape Town hub, they are investing in senior, commercially minded talent to build performance-driven teams that can compete at the top end of a highly regulated, fiercely competitive betting landscape. This role exists because our client is...

We’re looking for a dynamic, client-obsessed professional to lead ourretention and lease renewals function across our Cape Town business parks. AtInospace, we don’t just lease space—we build communities. Your job? Keep those communities thriving by ensuring our clients stay, grow, and succeed with us. Key Responsibilities - Own client relationships: Be the trusted point of contact for existing...

A leading online education provider in Cape Town is seeking a Director of Student Success. This pivotal role will manage teams across Degree and Exec Ed functions, drive student outcomes, and lead retention strategies for multiple university partners. The ideal candidate will have 5-7 years in a similar role, a strong customer service background in the Edtech industry, and proven leadership...

KPIs Churn Rate Reduction: Lower monthly customer cancellations by X%. Retention Save Rate: Achieve a target percentage of customers retained after cancellation attempts. Customer Satisfaction: Maintain or improve NPS or CSAT scores. Team Performance: Ensure agents meet all quality and productivity standards. Skills & Competencies Strong leadership and coaching abilities. Advanced knowledge of...

The Digital Customer Success Coordinator ( fixed term contract ) will be responsible for account management, first-and-second line query support and administrative tasks across the customer success journey in its entirety. In addition, the successful candidate will need to provide training, be a CRM and process enthusiast, actively engaged with internal and external stakeholders, striving toward...

Minimum Qualifications and Experience: - Matric - At least 1 to 2 years’ experience within a contact centre, of which admin experience would be beneficial. - Continuous Improvement experience beneficial. - Proven experience as an office administrator, office assistant or relevant role would be an advantage - Outstanding communication and interpersonal abilities - Excellent organisational...

peopleworth is an employer group consultancy specializing in providing comprehensive support to small and medium-sized businesses across a range of industries. Withing our group, we have various exciting opportunities that span a wide range of partners and collaborations, and we're excited to share this opportunity with you. We are seeking an enthusiastic and detail-oriented Enrolments...

Purpose of the Role As a Retention Sales Agent, you will be required to showcase and sell the products and/or services, using your communication skills, via various communications channels, such as telephone, email, chat or internet. You will be building relationships with our potential clients and have the ability to connect with people quickly. As a sales agent, you will be counted on to get...

Job Title: Retentions Agent Job Description Are you looking for an opportunity to jumpstart your career in the sales industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000 You’ll be working on-site from...

Description Are you looking for an opportunity to jumpstart your career in the sales industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000 You’ll be working on-site from our vibrant Cape Town office where...

peopleworth is an employer group consultancy specializing in providing comprehensive support to small and medium-sized businesses across a range of industries. Withing our group, we have various exciting opportunities that span a wide range of partners and collaborations, and we're excited to share this opportunity with you. We are seeking an enthusiastic and detail-oriented Enrolments...

peopleworth is an employer group consultancy specializing in providing comprehensive support to small and medium-sized businesses across a range of industries. Withing our group, we have various exciting opportunities that span a wide range of partners and collaborations, and we're excited to share this opportunity with you. We are seeking an enthusiastic and detail-oriented Enrolments...