customer experience specialist jobs in Gauteng

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Location: Gauteng Regional Office, Lanseria, South Africa (hybrid with regular travel to regions and stores nationwide) Role Purpose To own the design, execution and continuous improvement of Cash Crusader s fully internal national Mystery Shopper Programme across all corporate and franchised stores, while building and maintaining a robust, transparent employee and store performance ranking...

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ABOUT THE JOB: JOB PURPOSE Holds end-to-end accountability for the performance of assigned Portfolio and territory. Ensures the and implementation of a long-term sales strategy which focuses on maximizing market share, sales target achievement and maintain profitability objectives, in addition to provide best in class HCPs and patient's journey. KEY ACCOUNTABILITIES Sales KPI Achievement -...

Job Title: Customer Experience Officer. Location: Clinix Botshelong-Empilweni Private Hospital (Vosloorus). Job Summary: To plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience. REQUIREMENTS Minimum Requirements: - Diploma: Marketing or Healthcare Related. Minimum Experience: - 3 - 5 years' experience in a similar...

Job Profile Summary- The Customer Experience Lead (CEL) is responsible for leading and executing work that contributes to the Store’s operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing...

The main purpose of the role: The Customer Experience Advisor is responsible for creating an effortless Customer Experience that will build customer loyalty and increase revenue by providing multi-channel products and customer support in a customer service/call centre environment. By using the organisation's website and other available tools, they must offer products and guide customers to...

Required Skills & Competencies: - Strong data analysis and reporting skills. - Experience with customer feedback and survey tools. - Knowledge of customer journey mapping and CX frameworks. - Analytical and problem-solving ability. - Excellent communication and stakeholder engagement skills. - Ability to translate data into actionable insights. - Process improvement mindset. Qualifications &...

One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department. Purpose - The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs. - They will have the responsibility for customer and governance aspects, as...

Overview Boehringer Ingelheim is hiring the Head - Marketing & Commercial Customer Experience Excellence (CXE) for the Southern Africa region including South Africa and Sub-Saharan Africa. The incumbent will be responsible for translating the regional strategy into high‑impact, compliant execution that grows Boehringer Ingelheim’s brands and elevates customer experience. You’ll steer...

Looking at hiring the Head - Marketing & Commercial Customer Experience Excellence (CXE) for the Southern Africa region including South Africa and Sub-Saharan Africa. The incumbent will be responsible for translating the regional strategy into high-impact, compliant execution that grows the clients brands and elevates customer experience. You’ll steer go-to-market plans, distributor performance,...

A leading retail group in Gauteng is seeking a Store Manager to oversee store operations and drive sales performance. The ideal candidate will have at least 3 years of retail experience, including 1 year in a leadership role. Responsibilities include managing stock, controlling expenses, and ensuring customer satisfaction. Join a dynamic team passionate about fashion and customer service, and...

A leading retail company is seeking an Assistant Store Manager for their Menlyn Mall store. The ideal candidate will support daily operations, drive sales, and create a vibrant customer experience. Responsibilities include motivating team members to achieve targets, managing stock control, and maintaining visual merchandising. Candidates should possess previous leadership experience, strong...

A leading retail company in Gauteng is seeking a Store Manager to drive store performance and ensure customer satisfaction. The ideal candidate will have a Matric certificate and a minimum of 3 years retail experience, with at least 1 year in a leadership role. Key responsibilities include managing turnover, controlling expenses, and developing staff. This full-time position offers opportunities...

A retail company in Johannesburg is looking for a dynamic Store Manager to lead customer-centric strategies and ensure profitability. The ideal candidate should have 5 to 10 years of retail management experience and strong business acumen. Responsibilities include implementing store strategies, driving sales performance, and fostering a customer-first culture. A proactive approach to team...

A prominent betting company is on the lookout for a Branch Manager in Gauteng. The successful candidate will oversee the operations, drive branch growth, and ensure compliance with regulations. Ideal applicants will have 1-2 years of managerial experience, with a focus on customer service and financial management. This full-time position offers a dynamic environment where challenges are embraced,...

A leading African bank in Johannesburg is seeking a Design Director to drive customer experience and design thinking across projects. This role involves overseeing complex design projects, collaborating with senior leaders, and inspiring design teams to deliver innovative experiences. Ideal candidates will have a Bachelor's Degree in a relevant field, extensive experience in design, and the...

A leading retail company seeks an Assistant Store Manager for its Boksburg location. The role involves supporting store operations, maximizing sales through exceptional customer service, and ensuring staff motivation. Ideal candidates will have at least 1 year of retail experience, a Grade 12 qualification, and financial management skills. This is a permanent position offering a competitive...

A leading homeware retailer based in Johannesburg is seeking a dedicated individual to manage daily administrative tasks and enhance customer service. This role involves efficient handling of customer queries and transactions, managing stock levels, and maintaining store standards. Applicants should have a Grade 12 education with over a year of experience in retail and administration, along with...

A dynamic retail company in Pretoria is seeking a Store Manager who is passionate and results-driven. The ideal candidate will have at least 2 years of experience as an Assistant/Store Manager, possess excellent leadership and customer management skills, and demonstrate attention to detail and a sense of urgency. If you're ready to take your career to the next level in a vibrant work environment,...