customer experience manager jobs in Melrose, Gauteng

A leading higher education institution is seeking an IT Service Manager to oversee national service operations across all campuses. This full-time role focuses on ensuring service level agreements are met and improving customer experience. Candidates should have experience in managing IT operations in an educational environment. The position offers permanent employment with opportunities for...

Overview Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of history and positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Job Specification: Manager of Customer Experience and...

A dynamic recruitment agency is seeking a Brand Manager to enhance customer experience and cultivate loyalty through strategic insights and effective brand management. The ideal candidate will oversee customer journey mapping, retention strategies, and analytics application to refine customer engagement. This role requires a medical or related degree and extensive experience managing RX/OTX...

A leading retail company is seeking an Assistant Store Manager for their Menlyn Mall store. The ideal candidate will support daily operations, drive sales, and create a vibrant customer experience. Responsibilities include motivating team members to achieve targets, managing stock control, and maintaining visual merchandising. Candidates should possess previous leadership experience, strong...

A leading retail company in Johannesburg is seeking an experienced Assistant Manager. This role involves driving store performance, ensuring exceptional customer service, and leading a dynamic team. The ideal candidate should have proven retail management experience, strong leadership abilities, and a passion for customer service. This position offers a rewarding environment focused on...

A leading retail company in Johannesburg seeks a Store Manager to oversee operations and customer management. The ideal candidate will have a minimum of 2 years' experience in retail management and financial management skills. Responsibilities include managing staff, ensuring exceptional customer service, and maintaining store profitability. A Grade 12 qualification is essential, with a Business...

One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department. Purpose - The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs. - They will have the responsibility for customer and governance aspects, as...

A leading global retailer is seeking a Store Manager for their Midrand location. In this role, you will cultivate a team-oriented culture, focus on customer service excellence, and drive business growth. The ideal candidate will have a strong background in retail management, with a passion for developing team members and enhancing customer experiences. Join a diverse team that values inclusion...

Overview Boehringer Ingelheim is hiring the Head - Marketing & Commercial Customer Experience Excellence (CXE) for the Southern Africa region including South Africa and Sub-Saharan Africa. The incumbent will be responsible for translating the regional strategy into high‑impact, compliant execution that grows Boehringer Ingelheim’s brands and elevates customer experience. You’ll steer...

A prominent financial institution in Johannesburg is seeking a Universal Advisor to enhance customer experience by delivering tailored product solutions. The ideal candidate will possess a completed NQF5 qualification and have 1-3 years of experience in Client Experience and Value Management. This role involves guiding customers towards digital channels, promoting efficient service while ensuring...

A reputable banking institution in Johannesburg seeks candidates for a customer interaction role. Applicants should have administration experience in a banking environment, particularly in managing customer queries and inbound calls. Successful candidates will manage calls and electronic communications, ensuring high customer satisfaction. Responsibilities include building relationships,...

A leading financial institution in Johannesburg is seeking a Universal Advisor to enhance customer experience through ethical interactions and effective product solutions. Candidates should have a relevant NQF5 qualification in Banking and 1-3 years of experience in Client Experience and Value Management. This role requires excellent communication skills, a customer-centric approach, and the...

A leading chemical distribution company in Johannesburg seeks a Customer Service Team Lead to manage a team of representatives ensuring high-quality service delivery and operational efficiency. The ideal candidate will have over 6 years of experience in customer service, with at least 2-3 years in a leadership role. Strong communication skills and proficiency in CRM systems are essential. This...

A reputable medical technology firm is seeking a leader for Order Management Business Process initiatives. Your role focuses on enhancing customer service capabilities through innovative solutions and process improvements. The ideal candidate will possess a bachelor's degree, over six years of experience in related fields, and a strong emphasis on customer focus and process management....

A leading African bank in Johannesburg is seeking a Design Director to drive customer experience and design thinking across projects. This role involves overseeing complex design projects, collaborating with senior leaders, and inspiring design teams to deliver innovative experiences. Ideal candidates will have a Bachelor's Degree in a relevant field, extensive experience in design, and the...

Location Gauteng Regional Office, Lanseria, South Africa (hybrid with regular travel to regions and stores nationwide) Role Purpose To own the design, execution and continuous improvement of Cash Crusader’s fully internal national Mystery Shopper Programme across all corporate and franchised stores, while building and maintaining a robust, transparent employee and store performance ranking...

A banking recruitment agency in Johannesburg seeks a candidate with 1-2 years of experience in Personal and Business Banking. Responsibilities include engaging customers, driving service excellence, and managing various banking transactions. Candidates should have prior experience in branch banking or contact centres, with significant knowledge of bank processes. The role supports customer needs...

A leading retail company in Johannesburg is seeking a Service Advisor to ensure service excellence at the point of sale in their store. The role involves managing stock, training staff, and resolving customer queries efficiently. Applicants should have 1 year's experience in a customer-facing role and a strong understanding of retail/FMCG principles. The position is permanent and requires Grade...

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary We are looking for a highly skilled...

A leading retail company is seeking a Sales Advisor in Randburg to provide exceptional customer service and maximize sales through effective selling techniques. The ideal candidate will have experience in cosmetics and a background in retail. Responsibilities include driving sales, creating an appealing shopping environment, and ensuring brand loyalty. This permanent position offers an...