Key Responsibilities Customer Enquiry & Complaint Handling - Receive, log, and manage customer enquiries, concerns, and complaints across multiple communication channels - Assess case severity and determine appropriate resolution pathways - Provide clear, professional communication to customers throughout the case lifecycle - Ensure all interactions reflect OEM brand values and customer service...
A reputable financial services company in Johannesburg is seeking a part-time Customer Care Representative. This role involves assisting customers and agents with their inquiries and resolving complaints. Candidates should have strong customer orientation skills, excellent communication abilities, and at least one year of experience in customer service. The position offers a hybrid work schedule,...
A global professional services firm is seeking a Banking Customer Care - Management Trainee in Johannesburg. This role involves managing a team, ensuring service delivery, and driving performance metrics. Ideal candidates should have customer service and team management experience, proficiency in English, and strong communication skills. Benefits include attractive salary, stable employment, and...
Job Location: Durban, KwaZulu-Natal, South Africa Application Deadline: February 09, 2026 Purpose of the Role - The Junior Manager is a hands‑on operational leader who thrives in a fast‑paced, high‑performance environment. You will be responsible for leading, coaching, and driving results across a specialist non‑voice Customer Care team, delivering support via chat, email, and digital...
Responsibilities - Excellent customer care and communication skills. - Accurate and efficient till operating skills with a good track record of overs and unders. - High standard of work on sales floor in terms of standards. - Good record of attendance and punctuality. - Consistent application of Ackermans values, policies and procedures. Knowledge Skills & Experience - Excellent customer care...
A recruitment agency is seeking a Support Customer Care Consultant in Centurion, South Africa. The successful candidate will provide first level support, handling customer care inquiries and IT incidents efficiently. Candidates should possess a completed degree or diploma in Accounting, strong I.T knowledge, and experience with Dealer Management Solutions. Advanced MS Excel skills and experience...
A leading data analytics firm in South Africa is looking for a Customer Care Voice specialist. The role requires 3-6 years of relevant experience, focusing on delivering exceptional customer service through effective communication, managing high volumes of transactions, and adhering to company policies. Ideal candidates should have international voice experience and proficiency in MS Office. Join...
A leading technology retail company in Cape Town is looking for a Stock Controller to enhance their operations. The ideal candidate will have experience in customer care and inventory management, ensuring effective device swaps and customer issue resolutions. You'll work directly with customers and contribute to the economic infrastructure. Join a team dedicated to making a real difference in...
A leading pharmacy retailer in Cape Town is seeking a registered Pharmacist to ensure operational excellence in the dispensary. The role requires delivering high standards of pharmaceutical care and managing stock responsibly. Candidates should have proven retail pharmacy experience and knowledge of SAPC regulations. Additionally, you will oversee the training of assistants and drive customer...
We are Hiring Customer Care Agent (Gauteng) Closing: 2026-01-31 Instacom reserve the right not to make an appointment to any advertised position. Preference is always given to existing Instacom employees, and the choice made is purely on merit and qualifications. Instacom – Instant Communications Solutions(Pty) Ltd supports global fair practice and business ethics on continuous development of...
To record, investigate and resolve Customer issues with the view to improve organizational performance and systems. DUTIES / KEY RESPONSIBILITIES: - To be accountable and take ownership of Customer concerns, showing empathy, credibility, and confidence - Determines eligibility by comparing client information to requirements - Handle sensitive situations in a calm constructive manner whilst...
About the job Support Customer Care Consultant Job purpose: The Support Customer Care Consultant / Help Desk (ITIL) will provide first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. Criteria: - Completed Degree or Diploma with Accounting will be...
Knowledge Skills & Experience - Excellent customer care and communication skills. - Accurate and efficient till operating skills with a good track record of overs and unders. - High standard of work on sales floor in terms of standards. - Good record of attendance and punctuality. - Consistent application of Ackermans values, policies and procedures. Please note: Should you not be contacted or...
Executive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa $1,200.00-$1,500.00 4 days ago Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with...
A prominent recruitment agency is seeking a Customer Care Specialist in Randburg, South Africa. The role focuses on managing customer enquiries and complaints while ensuring compliance with industry standards. Ideal candidates will have a diploma in Customer Service and at least three years of experience in a customer care environment, particularly within the automotive sector. Strong...
A dynamic customer service organization is seeking a Junior Manager to lead a high-performance Customer Care team in Durban. The role involves coaching and developing a team of 15–30 specialists while meeting key performance indicators (KPIs) and maintaining compliance with operational standards. The ideal candidate will excel in performance management and create a positive team culture focused...
M-KOPA South Africa (Cape Town) Not Just Retail. Real Impact You're Good at What You Do. But Does Your Work Actually Change Lives? You've mastered the rhythm of retail operations. Stock comes in, stock goes out. Customers arrive with problems, you solve them. You're reliable, competent, and probably the person your team turns to when things get complicated. But here's a question worth sitting...
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises,...
A leading financial inclusion company in South Africa is seeking a Stock Controller to enhance our retail operations across Gauteng. In this role, you will manage inventory and support customer care, ensuring that every interaction contributes to financial inclusion. Ideal candidates will have experience in retail operations, a comfort with technology, and strong organizational skills. We offer a...
M-KOPA South Africa ( Johannesburg & Pretoria) Not Just Retail. Real Impact You're Good at What You Do. But Does Your Work Actually Change Lives? You've mastered the rhythm of retail operations. Stock comes in, stock goes out. Customers arrive with problems, you solve them. You're reliable, competent, and probably the person your team turns to when things get complicated. But here's a...