Job Classification Requisition -137989- Melissa Cloete Location: - Johannesburg (On-Site 5 days a week) Cluster: - Nedbank Wealth Cluster - High - Net-Worth Division Closing Date: 21 February 2025 Employment Equity Statement- Preference will be given to Applicants from Underrepresented Groups- Job Family- Sales and Services- Career Stream- Call Centre (Service)- Leadership Pipeline- Manage...
Purpose:You will be responsible for planning, overseeing and leading projects from ideation through to completion. Oversee all aspects of projects. Set deadlines, assign duties, monitor, and summarise the progress of the project. Prepare reports for upper management regarding the status of the project. Manage a number of client accounts to ensure clients remain happy, satisfied with our service...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...
We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. - Oversee team...
ER24 Contact Centre 124 | Rivonia | South Africa Closing date: 19/12/2025 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: Workplace Type: On-site Permanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To lead, manage and guide a team to reach...
Bring your possibility to life! Define your career with us- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To provide advice and support in the...
Equity Statement :Preference will be given to suitably qualified Applicants who are members of thedesignated groups in line with the Employment Equity Plan and Targets of the Organisation/OperatingDivision. Alternative Application Methods: (Completed Curriculum Vitae to be submitted) Post:E-mail:Fax:before the closing date of the advertisement. Note: if you have not been contacted within 30...
Requirements: - Grade 12 - A Diploma/Certificate in Supervisory Management Diploma/Certificate - Knowlege in National Deals, Effective Team Management, DPS, Product Knowledge (Building and Automotive) - 4 years overall experience required for the role - 2 years of the overall experience should be as a second in charge (2IC) to a Team Leader Responsibilities: - Ensure agent and team achievement...
Key Responsibilities- Monitor and manage daily, weekly, and monthly reports, including:- Team performance (punctuality, phone and ticket SLA)- Root cause analysis (query types, recurring vendor issues)- Major outages impacting the Contact Centre- Voucher reversal tracking- Identify operational inefficiencies and implement corrective actions- Compile and manage staff rosters (leave, training,...
Job Purpose To produce and supply regulatory reporting requirements for the CIB business unit contributing toward the bank and the group requirements to SARB-PA as well as internal stakeholders. To perform financial analysis on business data in order to influence and communicate effectively with stakeholders by adding value to the business's financial management strategy. Job Responsibilities-...
Job description Requirements § Matric is compulsory § Strong communication skills § Presentable § Clear criminal record Duties and Responsibilities - Answering phones from customers professionally and responding to customer inquiries and complaints - Researching required information using available resources - Handling and resolving customer complaints regarding product sales to customer...
Are you a dynamic leader with a passion for retail excellence and team success? We're looking for a hands-on Assistant Manager to join our team in Heidelberg and help drive sales, deliver outstanding customer experiences, and support smooth daily operations. Key Responsibilities: - Support the Site Manager in all aspects of store operations, including opening/closing procedures, staff...
Your Role As an External Account Manager in Brenntag Essentials you will be responsible for building and maintaining strong relationships with clients while acting as the lead point of contact for your assigned portfolio. You will manage existing business, broaden product ranges, and actively seek out new opportunities to grow the business. Responsibilities - Manage a portfolio of category 'A...
KEY PERFORMANCE AREAS The successful candidate will be expected, among others to: - Contribute to the development and implementation of C-BRTA Human Resources strategy and plan - Management of human resources recruitment and selection processes. - Manage the delivery of learning and development opportunities to facilitate staff and organisational effectiveness - HR Administration: Develop and...
Advert reference: uj_ Advert status: Online Apply by: 6 February 2026 Position Summary Industry: Education & Training Job category: Education and Training Campus: Doornfontein Campus Contract: Permanent Remuneration: Market Related EE position: EE Level: Senior Introduction The University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided by its bold UJ Strategy...
Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets. Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as...
The purpose of this role is to ensure the Contact Centre can support our vendors optimally while the business drives growth. This includes improvement of overall SLAs and reduction in abandoned calls. Also, to be better staffed during outages which have a negative impact for more than a day once resolved. Key Responsibilities include, but are not limited to: - Managing interactions (mail,...
Duties and Responsibilities: - Assist with the day-to-day operations of facilities management. - Support in coordinating repairs, maintenance, and service providers - Provide assistance with vehicle fleet management, including monitoring usage. Schedule services and maintaining vehicle records. - Monitoring workplace health, safety, and environmental compliance. - Assist in maintaining asset...
Duties and Responsibilities: - Assist with the compilation of Requests for Proposals/ Quotations, Information. - Assist with administrative support at the SCM Bid Committees. - Assist the Senior Manager and Manager with administrative support. - Assist with the receiving of goods and the coordination of goods received vouchers and invoices. - Record and report to the supervisor the activities...
Duties and responsibilities: The successful candidate will be responsible for the following: - Assist in ensuring the monitoring of non-compliance with statutory obligations and compliance with internal policies. - Assist with the development and review of compliance risk management plans and checklists. - Assist with the compilation of monthly and quarterly reports on non-compliance with...