contacts manager jobs in Roodepoort, Gauteng

The incumbent will manage the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality standards. In addition, ensures optimal structuring of contact centre support nationally for blood collections and...

Job Purpose To produce and supply regulatory reporting requirements for the CIB business unit contributing toward the bank and the group requirements to SARB-PA as well as internal stakeholders. To perform financial analysis on business data in order to influence and communicate effectively with stakeholders by adding value to the business's financial management strategy. Job Responsibilities-...

A leading insurance provider is seeking a Team Manager to oversee consultants within the contact centre in Johannesburg. This role focuses on ensuring performance targets are met, fostering exceptional customer service, and mentoring team members for professional growth. The ideal candidate will have a National Diploma, experience in short-term insurance, and a proven record in people management....

Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are expanding rapidly and seek an experienced Senior Operations Manager to oversee and optimize operations across our locations in Jamaica, the United States, and South Africa. Now hiring for: Senior Operations Manager Role Overview As Senior Operations Manager,...

Application Period: Until 31 August 2025 We’re looking for a service-driven and detail-oriented Contact Management Agent to join our Call Centre team. In this role, you’ll be the first point of contact for all service and technical-related calls, ensuring prompt logging, follow-up, and feedback to internal teams and customers. If you’re a strong communicator with call centre experience, this...

Job Overview To manage the processes, teams, and resources that act as the first point of contact for client queries, contributing to operational effectiveness, client satisfaction, reduced risk, profitability, and compliance with relevant control tower processes. Mining and Steel experience is a must. Duties & Responsibilities - Execute own work and team work according to set operating...

Job Classification Requisition -137989- Melissa Cloete Location: - Johannesburg (On-Site 5 days a week) Cluster: - Nedbank Wealth Cluster - High - Net-Worth Division Closing Date: 21 February 2025 Employment Equity Statement- Preference will be given to Applicants from Underrepresented Groups- Job Family- Sales and Services- Career Stream- Call Centre (Service)- Leadership Pipeline- Manage...

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER- Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross-border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the...

Purpose:You will be responsible for planning, overseeing and leading projects from ideation through to completion. Oversee all aspects of projects. Set deadlines, assign duties, monitor, and summarise the progress of the project. Prepare reports for upper management regarding the status of the project. Manage a number of client accounts to ensure clients remain happy, satisfied with our service...

A leading technology solutions provider in Johannesburg seeks a Cloud Practitioner with PMP certification to implement and maintain Salesforce Communications Cloud and Service Cloud solutions. Candidates should have at least 2 years of implementation experience and 3 years of maintenance experience. Strong project management, leadership, and communication skills are essential for this role,...

Direct Aspiring Financial Adviser ( Contact Centre ) page is loaded## Direct Aspiring Financial Adviser ( Contact Centre )locations: Johannesburgposted on: Posted Todayjob requisition id: JR-75593Let's Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Minimum Requirements • Grade12 (Matric) • A clear criminal and credit...

A leading financial institution is seeking a Contact Center Advisor in Johannesburg. The ideal candidate will deliver high-quality customer service through multiple channels and manage queries efficiently. With at least 2 years of experience in a Call Center and a matric qualification, you will ensure exceptional service and compliance with governance standards. This role is vital in enhancing...

A prominent banking institution in Johannesburg is seeking a Contact Center Advisor to provide high-quality customer service via various channels. The ideal candidate will have over two years of call center experience and a Matric qualification (Diploma preferred). This role involves efficiently resolving customer queries, managing costs, and maintaining product knowledge. The position supports...

Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank’s Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...

Overview Responsible for delivering high-quality customer service through telephone and digital channels, ensuring that customer queries are addressed promptly and resolved efficiently. Acts as a key point of contact to enhance customer satisfaction and support continuous service improvement. Responsibilities - Drive significant growth and profitability in the context of cost management. -...

A leading financial services company is seeking a Contact Center Advisor in Johannesburg to provide exceptional customer service through telephone and digital channels. The role requires at least 2 years of call center experience and a Matric qualification. You'll be responsible for managing customer queries efficiently and ensuring high satisfaction levels through innovative solutions....

A leading financial institution is seeking a Contact Center Advisor in Johannesburg. This role requires delivering high-quality customer service through various channels while managing customer queries and ensuring client satisfaction. Candidates should possess at least 2 years of call center experience and a Matric qualification. The position offers full-time hours and emphasizes professional...

Contact Center Advisor page is loaded## Contact Center Advisorlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 5, 2026 (7 days left to apply)job requisition id: R45464# Job DescriptionResponsible for delivering high-quality customer service through telephone and digital channels, ensuring that customer queries are addressed promptly and...

A financial services company in Johannesburg seeks a passionate Team Leader to manage a high-performing contact centre. The role requires a minimum of 5 years’ experience in customer service and management, ensuring operational excellence. You will drive performance, improve customer experience, and lead a team to achieve goals. The ideal candidate will be skilled in coaching and team management....

A leading global contact center provider is seeking a Senior Operations Manager to oversee operations across Jamaica, the US, and South Africa. The ideal candidate will lead diverse teams, optimize service delivery, and drive continuous improvement initiatives. With at least 5 years of senior-level experience and a Bachelor's degree in a relevant field, the candidate will handle performance...