Are you ready to lead a high-performing team and make an impact in a dynamic collection's environment? At Nimble Credit Solutions, we believe in empowering our leaders to drive performance, inspire teams, and create an environment where people thrive. Our values - Positive Impact, Get it Done, Find Better Ways, and Do the Right Thing - guide every decision we make. We're looking for a...
JOB PURPOSE:To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. QUALIFICATIONS & EXPERIENCE REQUIREMENTS: - Minimum Matric qualification is mandatory. - Tertiary qualification or course in management is an advantage. -...
This role is about guiding people, keeping operations running smoothly, and helping the team achieve strong recovery results. You’ll focus on supporting your team, solving problems, and making sure our collections work is effective and fair, while contributing to the overall success of the business What You’ll Do: Lead the team: Oversee the daily operations of the collections call centre,...
Purpose of the Job - Good negotiation skills (for payment arrangements) - Excellent interpersonal & communication skills - Passionate Driven and compassionate - Hard Working, Enthusiastic, Self-Motivated, and Tenacious - Good listener - Empathetic with friendly & professional telephone etiquette - A positive, professional, and flexible attitude to work - Results and target driven with a desire...
Purpose of the Job - Good negotiation skills (for payment arrangements) - Excellent interpersonal & communication skills - Passionate Driven and compassionate - Hard Working, Enthusiastic, Self-Motivated, and Tenacious - Good listener - Empathetic with friendly & professional telephone etiquette - A positive, professional, and flexible attitude to work - Results and target driven with a desire...
A leading bank in South Africa is looking for a Collections Manager. The ideal candidate will have a strong strategic vision and manage large teams within a data-driven banking environment. Responsibilities include leading collections teams, developing omnichannel strategies, and engaging with executive stakeholders. Candidates should have proven experience in collections and credit granting, and...
A leading banking institution in Cape Town is seeking a seasoned professional to manage their Collections division. The role demands strategic vision and the ability to lead large teams in a fast-paced, data-driven environment. Applicants should have proven experience in credit granting, collections, and managing large teams. A Bachelor of Commerce degree is required. This position is a unique...
A leading services provider is seeking a Collections Team Leader to manage outstanding payments for U.S. clients. This role involves guiding the team to achieve performance goals in a high-pressure environment. The ideal candidate will have at least 2 years of experience, strong problem-solving skills, and the ability to work U.S. shifts. They will foster a high-performance culture and ensure...
A leading financial services provider in Cape Town is seeking a Team Leader for Inbound & Non-Voice Collections. The ideal candidate will have at least 3 years of experience in retail collections and a strong proficiency in digital engagement platforms such as WhatsApp. This role focuses on enhancing customer experience and driving team performance in a hybrid operational model. Applicants should...
Overview WNS Cape Town, Western Cape, South Africa An exciting opportunity for an Assistant Manager: Operations has just become available at WNS. We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through, effective management of people,...
Key deliverables: - Supervising collections activity to ensure compliance and quality standards - Supporting process optimisation and system usage - Acting as an escalation point for complex collections matters - Working closely with finance and operational teams - Maintaining confidentiality and professionalism at all times Minimum requirements: - Leadership experience in collections or...
A financial services company is seeking a Debtors Team Leader in Cape Town. The role involves managing the debtors book, ensuring effective cash flow management, and leading a small team. The ideal candidate will have 3 to 5 years of experience and strong skills in debtors processes and leadership. A market-related salary between R20,000 and R30,000 per month is offered based on experience and...
JOB DESCRIPTION Key Responsibilities: - Achievement of the team's targets/KPI's in line with the Brand(s) product requirements. - Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks. - Managing relationships with internal & external stakeholders to achieve the desired outcome. - Consistent focus & improvement of client service...
Job Overview The Collections Team Leader will oversee the process of recovering outstanding payments related to past-due mortgage or maintenance accounts for our U.S.-based client. The purpose of the role is to guide, oversee, develop, and inspire the team to achieve the goals that contribute to the growth of the department and wider organization. They do this by creating an environment that...
Team Leader (collections call centre) Mr Price Money Job Description and inspire a team of collections agents to achieve key performance targets, ensure compliance with regulations, and deliver outstanding customer experience. This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections team. Responsibilities - Lead and...
Job Description Key Responsibilities: - Achievement of the team's targets/KPI's in line with the Brand(s) product requirements. - Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks. - Managing relationships with internal & external stakeholders to achieve the desired outcome. - Consistent focus & improvement of client service...
Woolworths Financial Services | Full time WFS Team Leader : Collections Cape Town, South Africa | Posted on 10/17/2025 WoolworthsFinancial Services, or WFS as it is better known, is a JointVenture with Absa Bank, that supports the Woolworths retailbusiness by providing in-storecredit inthe formof the Woolworths StoreCard andoffering value-addedservices including credit cards, personal loans...
A leading retail company is seeking a Team Leader for its collections call centre, based in Durban. The successful candidate will manage a team of collections agents to ensure they achieve key performance targets while delivering outstanding customer experiences. Responsibilities include fostering a positive team culture, compliance with regulations, and reporting on performance metrics. Ideal...
A leading retail company in Durban is seeking a dedicated Collections Team Leader to lead a team of agents towards achieving performance targets. This role includes coaching, performance management, and ensuring regulatory compliance while delivering exceptional customer experiences. The ideal candidate will have 3-4 years of debt collections experience in a call centre and leadership skills to...
PURPOSE: Lead and inspire a team of collections agents to achieve key performance targets, ensure compliance with regulations, and deliver outstanding customer experience. This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections team. KEY RESPONSIBILITIES: - Lead and Motivate: Manage and inspire a team of call centre agents to...