Client Experience Manager jobs in Constantia, Western Cape

Duties: Lead and inspire the guest services team to deliver exceptional, personalised service. Handle guest inquiries, feedback, and complaints with a proactive and solutions driven approach. Monitor guest satisfaction and implement strategies to improve service delivery. Maintain a visible presence on the floor, engaging directly with guests to ensure their comfort and satisfaction. Ensure full...

Job Description This is an excellent opportunity for an Internal Account Manager to gain extensive Lead Generation & Client Facing experience with SA’s largest enterprise IT solutions provider Based in Cape Town, this Internal Account Manager role is paying R480-R540K per annum. THE COMPANY The premier Microsoft enterprise solutions provider, this company specialize in macro-level Microsoft &...

Responsible for managing, analysing and actioning theplanning of VOC programme Delivering story driven insights Ensuring the relevant action plans are implemented Responsible for the evaluation, design thinking and implementation of journeys Implement and supporting on Quality assurance Contribute to financial controls and planning Matric / Grade 12 Tertiary Qualification - Bachelors...

Are you a proactive leader with a passion for delivering exceptional customer experiences? We're looking for a Client Experience Manager to lead our service delivery efforts and exceed customer expectations. In this role, you'll be responsible for building strong customer relationships, managing service delivery organizations, and ensuring financial success while maintaining high service...

Responsibilities and Duties - KYC "Know Your Customer" FICA, risk rating, PEPs & due diligence - Opening of accounts with banking partners - Compliance checks and creation of documents sent to clients - Process flow management on the CRM system - Database management - Conversion of registrations and new FTCCs - Management of bank audits and remediation - Liaising with banks AML department and...

POSITION OVERVIEW Client Experience Experts are pivotal in ensuring exceptional customer interactions. They prioritize customer satisfaction throughout the entire journey, from pre-travel preparations to the trip itself. These experts specialize in delivering memorable experiences that exceed expectations, ensuring that each customer interaction leaves a lasting positive impression. CUSTOMER...

This role is ideally suited to an experienced individual with a passion for guest services and experiences, while also having strong organisation and communication skills. Core Criteria: - 3-5 years of similar experience at a luxury hospitality establishment - Need to be proficient using social media platforms - Proven experience in planning and executing events - Ability to comfortable manage...

. Clean drivers license and willingness to drive company cars if required. Limited driving is anticipated, and this would be very local. - Ability to communicate in English and Afrikaans - read and write. - Communication with clients as required - Answering switchboard (we receive limited call per day) - Accounts - Invoicing & Account follow ups (Creditors & Debtors,...

CA(SA) + 1yr commerce experience - R 60k pm - CLAREMONT, CPT > You’re a qualified Chartered Accountant with a year of hands-on commercial experience – and you’re ready for more. If you’re looking to apply your skills where they count, in a business environment that values precision, strategic thinking, and global vision, this is your next move. Join a team that’s expanding across continents and...

REQUIREMENTS - Matric - Fully bilingual in English and Afrikaans - 1-3 years of experience in sales, lead generation, or customer engagement - Strong verbal and written communication skills - Confident, persuasive, and comfortable making outbound calls - Ability to ask the right questions to qualify leads effectively - Experience using a CRM system (preferred) - Self-motivated with a proactive...

Looking to work with B2B software startups and contribute to their growth by accelerating their revenue?_ About Delta-v Our mission is to accelerate the growth of international B2B SaaS and FinTech startups. We build and manage Go-to-Market teams that embed into our clients’ sales organisations. We’re based in Cape Town and have an environment where we’re focused on achievement, constant...

This team is responsible for the resolution of exceptions and corrections on a day-to-day basis within the Unit Trust and LISP (Discretionary and Life and Retirement) operational areas. Main duties and responsibilities- Processing, maintenance and management of exceptions and correction tasks, within the Service Level Agreements and processes- Investment corrections (adjustments) and...

Job Advert Summary:PPS Investments is part of the PPS Group, which for over 8 decades has been the trusted financial partner for graduate professionals in South Africa. Unlike a company that is listed on a stock exchange, PPS belongs to its members and operates under the ethos of mutuality. This means that qualifying members can exclusively share in the profits of the Group, through the unique...

We’re Hiring! Medical practice Administrator / Client Relations position in Claremont. This is a fantastic opportunity for someone who is looking for long-term stability in a rewarding role within a supportive healthcare team. What we’re looking for: Experience in a private practice environment -- Friendly, vibrant, confident, and eager to learn -- Excellent communication skills and telephone...

Regional Manager Cape Town - Automotive Industry experience essential Must have at least 5 to 8 year Regional Management experience in the motor | automotive industry Legal requirements: A South African born Citizen with a clean criminal background and a a clean ITC - checks will be done on shortlisted applicants. Appointment: Permanent, full-time position Salary: Basic salary is market...

Are you an inspirational leader with a proven ability to manage, motivate, and coach a team to deliver exceptional customer service across all communication channels? A Global Leader in innovative travel and insurance solutions (serving over 400 million consumers worldwide) is seeking an experienced Customer Experience Team Manager to lead their multi-channel contact centre operations. This...

Requirements:Responsibilities- Act as the primary communicator between clients, strategists, and internal team members.- Attend client and internal meetings, take clear notes, and share actionable follow-ups.- Ensure deadlines are met across tasks, campaigns, and projects.- Help the team prioritize and organize To-Do lists for smooth execution.- Oversee the review and approval process, ensuring...

Purpose of the job The business offers a niche of Transfer Agency administration services for Unit Trust, Retirement, Life and LISP products. The primary responsibility will be to lead and manage the team’s total operational and people capabilities. You will be required to manage a small team responsible for the resolution of exceptions and corrections on a day-to-day basis. The role requires...

REQUIREMENTS - Matric - Fully bilingual in English and Afrikaans - 3 -5 years of experience in sales, lead generation, or customer engagement - Strong verbal and written communication skills - Confident, persuasive, and comfortable making outbound calls - Ability to ask the right questions to qualify leads effectively - Experience using a CRM system (preferred) - Self-motivated with a proactive...

Duties: Review new client handovers to make sure everythings accurate and complete. Fill in any missing info by working directly with clients, sales or risk teams. Run onboarding calls to guide clients and set expectations. Configure rates, rooms and bookings with precision and clarity. Keep in touch regularly to troubleshoot and offer support. Use our priority system to balance your workload...