Call Centre Manager jobs in Randburg

Job description:Marketing / upselling of products and services to both existing and prospective clients. Ensure that telephonic requests received within the Digital Division are handled efficiently. Ensure that all leads are actioned within agreed service levels and lead to contract conversion targets achieved. Manages all activities and the daily running of the Digital Team. Increase...

We are looking for seasoned Team Leaders to join our dynamic team in our inbound customer service and sales contact centre Role Purpose To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and coaching. Responsibilities: - Running and...

Job Description:1. JOB SUMMARYThe purpose of the job is to ensure the delivery of great quality sales calls whilst ensuring that performance on all campaigns is maximized and that the Clients objectives are met as required. The incumbent(s) will need to manage and lead the activities of the Senior Sales Leaders in order to make certain that they consistently achieve and exceed the targets of...

Purpose of the Job:The purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer service delivery, adherence to company policies, and achievement of performance targets by providing high-quality customer service. Job Objectives:All aspects of overseeing Call Centre Agents:Management of service levels within the...

Description Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB HSL you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time...

MSA Outsourcing Solutions is actively hiring highly motivated and talented Call Centre Consultant to join multiple campaigns in our virtual services team. Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solutions. Please note that the role will be office-based in Houghton Estate Johannesburg, operating during USA EST hours (3pm-12am...

Blue Mercury is the only outsourced call center for dial direct in South Africa, Dial direct is the only insurer who pays daily cashback to clients and gives you 75% of your premium back. No Insurer has any benefits close to this Its an exciting opportunity for any manager as you will be the only person in South Africa with this opportunity, you are allowed to cross sell into any Telesure brand...

We requires the services of a Call Centre Manager that is motivated, dynamic and willing to get the job done at all costs. Responsibilities: - Hire, train, coach and lead call centre team as they provide services to our customers. - Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be made. - Lead...

Hospital Risk ManagerPOSITIONS Managed HealthcareDIVISION Hospital Benefit ManagementDEPARTMENT To plan, direct, coordinate, and supervise the delivery of day to day operational activities of the hospital utilization department - to ensure access to healthcare facilities that is cost effective and appropriate for continuous improvement of the Scheme’s member benefits. To ensure cost effective,...

RedCat Recruitment is urgently seeking a suitably qualified and experienced SENIOR CALL CENTRE MANAGER (SHORT-TERM INSURANCE INDUSTRY) for a large concern position based in Johannesburg, Gauteng**. JOB DESCRIPTION / REQUIREMENTS Grade 12. Valid drivers license / own reliable vehicle. Bachelors Degree or Masters Degree in Business Administration. Evidence of continuous professional...

Gauteng, JHB - Northern Suburbs- Call Centre; Insurance- Market Related | Negotiable- Job ref: OEM000011/LvdW- Vacancy type: Permanent SHIFTINTOHIGHCAREER to a long established and highly successful Financial Services Group who requires the services of a Senior Call Centre Manager Minimum Requirements- Minimum of 10 years’ experience within the Financial Services | Short-Term Insurance...

Responsibilities: - Responsible for a portion of our call centre operations in Johannesburg, South Africa - Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations - Work closely together with the sales organisation to on-board new clients - Work closely together with Operations Directors to further develop processes,...

Job Title: Contact Centre Manager Head Recruitment Legends Job Purpose: The Contact Centre Manager is responsible for ensuring the Contact Centre meets defined standards by providing necessary competencies, tools, and resources. The manager oversees Contact Centre operations, manages the performance of staff, and maintains client relationships. Minimum Qualification: - Degree in a relevant...

The South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism. Based in Johannesburg, the Guide Dogs Association seeks to appoint a CALL CENTRE MANAGER GDA is looking for a skilled Call Centre Manager to supervise daily operations and personnel aiming for maximum efficiency and...

Location: Johannesburg (On-site)Working Hours: UK Business Hours About Aetherbloom Aetherbloom is a female-founded Business Process Outsourcing (BPO) and digital services company connecting skilled professionals in South Africa with clients in the United Kingdom. Our mission is rooted in empowerment and service excellence. We are building a diverse, high-performance team committed to delivering...

Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector. Duties and responsibilities: - Lead, develop, motivate, operational teams - Manage the...

Position: Call Centre Manager Location:Sandton\Rosebank Compensation:Negotiable Start Date:ASAP Reports To:Director of Operations Lead. Innovate. Transform. AtQuantanite, we’re redefining Customer Experience (CX) and outsourcing by blending technology with human intelligence. As a Call Centre Manager, you’ll play a pivotal role in driving operational excellence, ensuring seamless service...

Description Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB HSL you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time...

We are currently looking for young energetic, go-getter Call Centre Agents to join our inbound customer service and sales Call Centre. Responsibilities- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service- Demonstrate teamwork as a valued team player- Assess own performance through seeking timely and clear...

We are looking for an experienced Call Center Manager to run our customer service and sales campaign within our BPO. Responsibilities- Responsible for our new call centre in Randburg Johannesburg, South Africa- Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations- Work closely together with the sales organisation to attract...