Call Center Operations Manager jobs in Gauteng

Our Client: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology About the role: Our client is now ready to take the next step by providing call center services to their existing 100+ clients and to expand across new clients and markets. To keep up with the strong...

We are looking for an experienced Call Center Manager to run our customer service and sales campaign within our BPO. Responsibilities- Responsible for our new call centre in Randburg Johannesburg, South Africa- Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations- Work closely together with the sales organisation to attract...

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Sales Enablement & Training Specialist (SDR – BPO/Call Center) Location Remote Time Zone US Time Zones (EST–PST) Role Overview We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development...

Currently we are searching for a Call center supervisor for Johannesburg, South Africa.Responsibilities of this Post:Hire, train, coach and lead call centre team as they provide services to our customers.Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be made.Lead the call centre team to provide...

Responsibilities: - Handle incoming calls and inquiries from patients, providing exceptional customer service and addressing their concerns with empathy and professionalism. - Schedule dental appointments, ensuring efficient utilization of dental resources and proper coordination with the dental team. - Verify insurance information, process claims, and handle medical billing tasks accurately and...

Job Description: Outbound Call Representative Position: Outbound Call Representative / Appointment Setter Location: Remote Job Type: Full-time Pay: $6.00 Responsibilities: - Make outbound calls to prospective clients based on provided lead lists. - The goal is to set an appointment with a licensed insurance agent - Present and explain insurance products and services to potential...

We are seeking a courteous and professional Debt Collections Call Center Agent to join our team. Working collaboratively with other team members, you will play a crucial role in providing exceptional service to our clients. Your responsibilities will include handling customer inquiries, addressing complaints, and resolving issues related to our debt collection processes. You will be responsible...

Looking for a lucrative career where you can work on your relationship-building and problem-solving skills while supporting small businesses? Join our team at VA Lauch and make a difference in the world of Remodelers & HVAC! NOTE: This is a virtual assistant position for Remodeler and HVAC home service based businesses. As a virtual assistant, you'll have the opportunity to help Remodeler and...

Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are expanding rapidly and seek an experienced Senior Operations Manager to oversee and optimize operations across our locations in Jamaica, the United States, and South Africa. Now hiring for: Senior Operations Manager Role Overview As Senior Operations Manager,...

Job Description To lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfaction Responsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationship Must be knowledgeable on all aspects of the company products, processes and systems Expected to manage and coach the...

First-level manager responsible for the performance, coaching, and development of a team of agents . Tasks Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging customers. * Conduct regular 1:1 performance reviews and create development plans for team members. * Ensure...

We are looking for a talented Training Instructor! Work site: Johannesburg, South Africa- Open availability Job role:Teach new staff and operational staff the knowledge and skills necessary for the correct execution of their jobs, through teaching methodologies that guarantee an effective and efficient process. Specific functions:1. Provide training or knowledge updating courses, according to...

We are seeking for friendly, skilled client services representatives to make our clients feel valued and supported. In this role, your duties will include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback. Opportunities Open to Matriculants and School...

Responsibilities: - Responsible for a portion of our call centre operations in Johannesburg, South Africa - Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations - Work closely together with the sales organisation to on-board new clients - Work closely together with Operations Directors to further develop processes,...

Mission/ Core purpose of the Job **: To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people...

This details all the information about the job posting.- Share this job as a link in your status update to LinkedIn. Do you see a future that includes more?More exposure to innovative technologies, more personal growth, more experience?Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.: - Job Title- Command Center...

We Want You: Are you ready to be our dedicated “eyes on glass,” safeguarding our digital realm as a Security Operations Center (SOC) Analyst? As a SOC Analyst, you’ll be on the frontlines, keeping a vigilant watch over BET Software’s systems, monitoring network activity, and ensuring no suspicious activities occur, all while updating and creating relevant documentation. You’ll ensure nothing...

Our client leads the charge by offering dynamic financial wellness programs that drive real results. Their specialized financial literacy training equips any team with practical skills to master money management. Join them in fostering a proactive, educated, and financially confident workforce that thrives both personally and professionally. Package: R8000 to R10 000 per month, depending on...