Call Center Operations Manager jobs in Cape Town

Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for call center agents to support inbound and outbound customer service and sales projects for...

A leading recruitment agency in South Africa seeks an experienced Senior Project Manager. This role involves planning and managing projects, ensuring successful execution while liaising with clients and stakeholders. Candidates should have at least 8 years of project management experience, with specific expertise in IVR systems and call centers. A Bachelor's degree in Management or related fields...

Collections Agent – Call Center MCI Cape Town, Western Cape, South Africa Job Type: Full-Time Start Date: 8th December 2025 Location: Cape Town, Western Cape, South Africa Position Overview MCI is a leading tech‑enabled business services company. This role supports a global provider of media, technology, and connectivity services. You will manage overdue customer accounts, resolve...

A leading insurance firm in Cape Town is looking for a call centre manager to enhance client service performance and lead a team of consultants. You will be responsible for recruiting, coaching, and driving the operational success of the call centre. The ideal candidate should possess a Short Term Insurance NQF Level 4 qualification along with 2+ years of team management experience in a call...

An international call centre in Century City, Cape Town, is seeking a Senior Training Facilitator to design, develop, and deliver training programmes. The ideal candidate should possess strong call centre experience, management skills, and relevant qualifications such as SDF and assessorship. This senior role emphasizes a proven track record in facilitating soft skills and leadership training in...

Rentokil Initial:Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.We are experts in the fields we operate in, investing in training,...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Facebook, Google, Instagram, LinkedIn, Whatsapp, Websites, SEO, Blogging & Push Notifications - These are just a few platforms we get to play with on a daily basis! Dynamic Web Design & Socal Media company based in the heart of Milnerton, offers Sales Agents an exciting opportunity to advance their professional development! We seek agents with energy who are determined to meet their targets and...

Cape Town, South Africa | Posted on 01/23/2026 Responsibilities - Call and follow up with leads generated through inbound and outbound sources (website, ads, campaigns, referrals, etc.). - Understand customer needs and provide suitable information on products or services. - Qualify leads and update CRM with accurate customer details and call outcomes. - Persuade and guide prospects towards...

The employer is a high performing Business Process Outsourcing Solutions Provider specialising in customer management partnerships, as experts in service excellence, they set the standards for global customer satisfaction, client delight and employee engagement. Call Centre Agents - Salt River- Cape Town - Office Based Transport Provided from various areas within Cape Town Shifts:Shifts...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a motivated and customer-focused Collections Agent to support a leading global...

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a highly motivated and results-driven Call Center Supervisor to lead daily operations,...

Responsibilities: - Plan, facilitate, and deliver ongoing process training in an international BPO environment. - Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service. - Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global brands. - Measure the effectiveness...

A leading business services provider is seeking an IT Support Technician to provide Level 1–2 support in a fast-paced call centre environment. Key responsibilities include troubleshooting hardware and software issues, managing user accounts via Active Directory, and maintaining IT documentation. Candidates should have a relevant degree and experience in IT support. The role offers opportunities...

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Start date: 22 September 2025This position requires working hours aligned with the United States,...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for full-time and part-time bilingual customer service representatives to support...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for full-time and part-time customer service representatives to support inbound...