A leading daily deals platform based in Cape Town seeks a Zendesk Administrator to lead transformation initiatives. This role involves optimizing customer service workflows, overseeing Zendesk Enterprise transitions, and implementing AI features to enhance efficiency. Ideal candidates will have 2+ years of Zendesk experience and strong customer service understanding. Opportunities for...
A leading legal solutions provider is seeking a Client Support Representative in Cape Town to manage complex customer inquiries and provide exceptional service. The ideal candidate will have a background in litigation and experience with Zendesk. Responsibilities include high-volume support requests, technical issue resolution, and document customization. Join us for competitive benefits such as...
At Mukuru, customer support is more than answering calls — it’s about building trust, solving problems, and creating loyalty. As a Customer Support Consultant, you will be the voice of Mukuru for customers across multiple corridors. You’ll assist customers with money transfer orders, digital support, and account queries while promoting Mukuru’s products in a professional, compliant, and...
Overview RELATIONSHIP MANAGER – Own customer-led product development strategy for first-to-market agricultural procurement platform – Cape Town, R420K PA Acuity Consultants•Cape Town Job Description This is an exceptional opportunity for a Relationship Manager to own customer-led product development strategy for first-to-market agricultural procurement platform, backed by South Africa’s...
What You'll Do In this role, you will become an expert on an area of the Pixelogic Product suite and grow knowledge overtime, especially our Platform/Toolset. You will work on customer-facing activities like troubleshooting and supporting them to optimize their use of Pixelogic platforms. You will act as an escalation point for critical technical issues. You will learn how our largest customers...
Join TalentPop App as a Digital Sales & Support Representative! At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and...
takealot.com, a leading South African online retailer, is looking for a highly talented Seller Support Specialistto join our team in Cape Town. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package a great work environment and a promise that you won’t be bored as long as you...
A leading e-commerce company is seeking a Senior Customer Support / Customer Experience Manager to enhance customer support operations. You will manage the entire customer support lifecycle, ensuring high satisfaction while driving operational excellence. The ideal candidate has over 5 years of experience in similar roles, particularly in e-commerce, with expertise in Zendesk and Shopify. This...
Customer Support Supervisor - South Africa (onsite) page is loaded## Customer Support Supervisor - South Africa (onsite)locations: Western Cape, South Africatime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100269CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates...
About Keen At Keen, we don't just deliver services. We embed ourselves into the heart of our' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative,...
Our client is a high-growth fintech company building the next generation of payment infrastructure across Africa. Their mission is to make money movement seamless, inclusive, and scalable across borders. They operate at the intersection of financial innovation and real-world impact, empowering businesses and consumers with tools to thrive in a rapidly digitizing economy. Role Overview As the...
The Company Electrum leads in next-generation payment software. Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimise financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans daily. At Electrum, we are grounded in...
Overview Department: Customer Service and Client Relations Work Arrangement: Remote Job Type: Independent Contractor, Full Time Work Schedule: US Time Zone (candidate expected to be flexible with the client's preference, including weekends and US holidays during peak seasons) Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication...
Client Support Representative Department: Operations Employment Type: Permanent - Full Time Location: Cape Town - Foreshore Reporting To: Team Lead, Client Support Description The Client Support Specialist provides support for complex customer inquiries, requiring a strong background in Litigation. This role handles a high volume of inbound requests, resolves customer inquiries, facilitates...
Join TalentPop App as a Customer Experience & Sales Specialist (E-Commerce)! At TalentPop App, we partner with fast‑growing e‑commerce brands to deliver customer experiences that not only delight — but also drive sales, retention, and loyalty. As a Customer Experience & Sales Specialist, you will be at the forefront of every customer interaction, helping shoppers find the right products,...
A leading global talent agency is hiring a Customer Service Representative to provide exceptional support remotely, including handling customer inquiries and managing relationships with clients. This full-time independent contractor role demands strong communication skills and technical proficiency in tools like Zendesk. The company offers a competitive salary and generous PTO, fostering a...
About Keen At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. About The Role We're hiring a Customer Service Team Lead to support a global client in the POS (point of sale) tech and delivery space. You'll be...
Senior Customer Support / Customer Experience Manager (E-commerce) Remote Time Zone US Time Zones (EST–PST) Role Overview We are seeking a Senior Customer Support / Customer Experience Manager to lead and elevate customer support operations for a growing e-commerce business. This role owns the full customer support lifecycle from onboarding through post-purchase support and retention – while...
Overview Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we20re redefining how e-commerce brands connect with their customers 9e8 turning every interaction into an opportunity for engagement, retention, and sales. As an E-Commerce Sales Support Specialist, you20ll be the voice that helps customers complete their shopping journey, recover abandoned carts, and...
We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer...