Role Purpose Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a WFM Scheduler. The role involves developing and maintaining efficient schedules for contact center staff. Analyzing data to optimize service and staffing resources, collaborating with operational supervisors...
About the job WFM Integration Consultant - Matric - At least 5 - 10 years experience in system integration and networking - PC application software experience (MS Office Suite) - Extensive experience implementing or supporting enterprise software applications and hardware used in web environments - Preparing functional and technical solution design documents and Configuring and delivering the...
A leading healthcare service provider is seeking a dynamic Planning and Scheduling Manager in Cape Town. This role involves leading a team and managing performance metrics. Candidates must have WFM management experience, strong communication skills, and the ability to work night shifts. The position offers a competitive salary and permanent onsite work with flexible hours aligned to the US...
A leading global technology firm in Cape Town seeks a Manager I, Planning & Scheduling. This role involves optimizing WFM processes across multiple accounts and ensuring delivery against client expectations. The ideal candidate will have at least 1 year of WFM management experience, strong fluency in English, and advanced skills in MS Excel and reporting tools. This position requires working...
A workforce management firm is seeking a Workforce Planner in Johannesburg, South Africa. The role involves developing workforce forecasts and optimized schedules to ensure service excellence. Ideal candidates will have 2–5 years of experience in a BPO environment, along with strong analytical skills and proficiency in WFM tools. Join a dynamic team to drive operational excellence and influence...
Manager-Workforce Management-WFM EXL, Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority level - Mid-Senior level Employment type - Full-time Job function - Project Management and Information Technology - Industries: Business Consulting and...
A leading service management provider in Simon's Town seeks a Manager I for Planning & Scheduling to oversee WFM processes. The role includes managing forecasting, scheduling, and operational metrics while ensuring alignment with key stakeholders. The ideal candidate will have a minimum of 1 year of experience in WFM management, fluency in English, and expertise in client communication. This...
Are you a quick-thinking, analytical specialist who thrives in a fast-paced environment? Do you have a passion for ensuring seamless, high-performance customer service? Join a leading global company that enhances the travel and lifestyle experiences of over 400 million consumers through world-class services like airport experiences, loyalty, and insurance. Their client partners with major brands...
A leading contact centre is seeking a Resource Planner to handle daily WFM updates and optimize staffing and agent scheduling to meet service level objectives. The ideal candidate must have at least 2 years of WFM experience and 3 years in call centers, along with strong analytical and problem-solving skills. Knowledge of Alvaria WFM is essential, and a customer service certification is...
WNS Cape Town, Western Cape, South Africa WNS Cape Town, Western Cape, South Africa Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services,...
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and...
A leading telecommunications company seeks a WFM Scheduler in Johannesburg, South Africa. This role involves developing efficient schedules for contact center staff and analyzing data for optimization. Ideal candidates will have 2+ years of experience in contact centers and 1+ year in WFM, alongside strong analytical and problem-solving skills. The company values diversity and inclusion and...
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of resources, ensuring adequate staffing levels to meet operational needs, and optimizing productivity...
Specialist: WFM and RTAJohannesburg, South Africa## Role Purpose:Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a WFM Scheduler. The role involves developing and maintaining efficient schedules for contact center staff. Analyzing data to optimize service and staffing...
A leading global company is seeking an Intraday WFM Analyst to optimise contact center operations. This role involves real-time monitoring, operational command, and collaboration with team leaders. Candidates should have experience in call centers and proficiency in WFM systems like NICE and Verint. Flexibility to work shifts and weekends is required. Join a team that enhances travel and...
A recruitment agency is seeking a WFM Integration Consultant to oversee the integration of WFM systems according to customer needs. Candidates should have extensive experience in system integration, solid knowledge of enterprise software applications, and excellent customer relationship skills. Responsibilities include designing processes, facilitating testing, and providing support. Tertiary...
A leading telecommunications firm is looking for a WFM Scheduler in Cape Town. The successful candidate will develop and optimize employee schedules for effective contact center operations. Key responsibilities include analyzing data, managing shift bids, and facilitating meetings with leadership to drive improvement initiatives. Candidates should have at least 2 years of contact center...
Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
A professional recruitment agency seeks a Workforce Management Specialist in Johannesburg, South Africa. The ideal candidate will have extensive experience in designing and integrating WFM systems, with a strong background in system integration, programming, and client collaboration. Responsibilities include system implementation, client training, and project closure. A National Diploma in...
WNS Cape Town, Western Cape, South Africa Real Time Analyst - WFM WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with...